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August 2024 by Bob Russell
Very helpful staff even if they are slammed. Gentleman out in the truck area (latino)don't know his name Very helpful. I show up in my RV for last minute tire pressure and he says no problem. ?
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July 2024 by gurinderjit nagra
Superb service, professional and friendly staff
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July 2024 by Fatima Del Toro
Website was clear and easy to use when making an appointment. When entering the shop everyone was super attentive and helpful! Thank you to Kayt for helping me out with the nail in my tire I was in and out less then 30min.
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July 2024 by Kyong Chung (Richard Chung)
Perfect service and after service. Most time long line. Nice and kinds
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May 2024 by Joyme Gesite
It’s either the mechanic did a bad job or they sold me substandard products and compromised the safety of my family.
Came back here today to find out that my “brake caliper guide pin” is broken.
Few months ago, I had my car serviced in this location to replace my breaks, calipers and all the additional things they told me I should replace in my car and paid almost $1,400 for this service. Few weeks later, my husband and I started noticing a weird screeching sound. Like as if a metal touching another metal.
We went back here yesterday to ask if they could examine it, because we only started hearing the noise after having the car serviced here.
We’ve been told by Andrew, that they did not find anything wrong. However, he mentioned that he could hear the noise we were talking about. So he suggested, for our own peace of mind, to bring back another day so they could take the parts out, lubricate them, to make sure everything is alright.
When I came back today, Daniel, another mechanic, told me there is nothing wrong with the vehicle, and there is no point of taking the parts out because everything looks fine. He also said the noise we heard is perfectly normal.
I had to insist for them to check it. Kinda felt like he did not want to do it, and wanted me to leave…
You don’t have to be a mechanic to recognize that something sounds wrong.
After they finally agreed to inspect my car. They told me there was actually something wrong and apparently ”caliper guide pin is broken”. Saddest part that instead of taking responsibility, they blamed it on the product. Nobody apologized for the bad service.
Their bad service or product compromised the safety of my family. There were 3 different mechanics that looked at my car. All of them told me everything is okay. Had I listened to them, I would’ve walked away and drove a car with faulty breaks.
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March 2024 by Ang Villy
Terrible service repairing my tire. They stated I had a nail in my drivers side front tire, they fixed it and all was good. 4 days later my tire light came back on while driving home from Visalia. I would have never driven my car that far if I knew this nail was still stuck in my tire. I should have went with my gut and took my car to the Lodi Les Schwab! Galt employees seem bothered by anyone that walked into the shop… poor customer service.
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March 2024 by Sherry Floyd
I love that Les Schwab took care of my flat at no charge. Thank you
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January 2024 by dick goldman
Always such great service thank you keep it up
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January 2024 by Alma Herrera
I am totally disappointed Samantha is one of the workers at AI when I took my car in she gave me the wrong diagnosis of what my car needed and I paid a lot for a job that was not what I wanted done to my car and they just told me we are very sorry.
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December 2023 by Nathan Mittone
I’d give less than one star if possible. I have brought my vehicle in twice now for a simple alignment and both times they have played games. The first time it was all the ball joints and the brand new tie rod ends that I had just installed are bad and the struts need replaced before they could do an alignment. I brought the vehicle home and put all new upper and lower control arms, with new ball joints a new wheel bearing on the passenger side (because I had to put a torch on the center but to remove it. I replaced it just to be safe), fox coil overs and adjusted everything back as close as I could by eye. I took the truck in around 11 am and was told there were three vehicles ahead of mine for an alignment and we will be able to get to it by the end of the day. I walk home and I’m waiting and waiting and as 5 o’clock rolls around I call them and Whoops, they were unable to get to it once again but they are going to put it on the rack and make sure the work that I had done is good. So I head that way already a little upset at the fact I could have taken it to another shop in that amount of time. When I arrive I go inside to get my keys and wouldn’t you know it they once again try to upsell me. The front right wheel bearing (the one I had just replaced) is bad and has play in it from top to bottom. I took the vehicle home, jacked the front end up and checked both front wheel bearings and could find no play in either side. Unless you are okay with being ripped of and having your time wasted I’d avoid this place completely.
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December 2023 by Rafael Zavala
Made an appointment for TPMS System failure. It was diagnosed and one bad sensor later out the door in 1hr. Great service.
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October 2023 by James Bassett (Jim)
The reason that we buy it tires from LS is because of their fantastic customer service. Pulled in with a punctured tire at 5:20 pm, back on the road in under 20 minutes.
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October 2023 by Mike Davis
I brought to new tires in along with two rims to have mounted and balanced and they wanted to charge me 85.00 to do 15 to 20 minutes worth of work, Out Ragusa! Will not be using them again!!
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October 2023 by Emily Stuckey
Made an appointment for 8am and my car has not been worked on yet. Been waiting a week for parts already. Why have people make appointments if you're going to put walk ins ahead of your service?
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October 2023 by angela gonzalez
Fast and convenient! Great customer service as well.
