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March 2024 by Rosalie K.
This bank, I had no problem with these tellers. Some tellers were very nice and helpful. Some tellers listened to me about wanting brand new bills. I like only this Bank of America. I will come back again.
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February 2024 by Joann V.
Typically thought this was a 3 star place but Charlie Bui changed my mind. He helped me out immensely and super nice. Definitely recommend making an appointment with Charlie if you come here
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January 2024 by ThuHong N.
@ Jonathan: you deserve a super star! Thank you for always available to help!!! I was wondering if you always make things in the easy way for your customers or the request I asked was too difficult for others to do! It is the same request but anytime I come and ask others ( I asked Kim, Tiffany, Jayden) they said they couldn't do it but you! Thanks Jon for being so helpful! I appreciate you very much! Thank you!
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October 2023 by Zulma A.
The front desk person was who resolve my issue after I waited long time, just because the lady on customer service call him to translate, they are so racist even when He speak Spanish too bad experience
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October 2022 by Melissa B.
Horrible customer service! Waited in line for a long time kuat to get a form not doing any actually banking needs. ONLY went in line because there was nobody at the front to assist. I guess Franklin was to lazy to be at his post. When I get to the teller, Alvin, I ask for the form then he tells to go to the front he can help me. Like, who can help me, there is no one there. The he proceeds to tell me he will be out right out. Again I was force to wait for someone who didn't bother to come out to help until that teller had finally bother to assist since he clearly saw I was standing there not being helped. Like do your job! Absolutely ridiculous all that long waiting just for a piece of paper!
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July 2022 by Peter P.
I don't know why soo many bad reviews, everyone was soo friendly and helpful. Huge thanks to aiden vhu! He was soo helpful and informative, and I was able to get everything I needed taken care of !!
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July 2022 by Shane M.
I went in on the Friday of this Fourth of July weekend to cash a check that I needed for my plans. They told me the funds would be available on Saturday, today. Now they tell me it won't be available for a week. What kind of s*** is this? This is not the first time I've been burned by Bank of America. They've ruined my entire weekend. What a bunch of assholes. I don't know what bank you should use but don't use Bank of America.
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March 2022 by Vince C.
For being a huge corporate financial institute, this place has horrible service. Customer service when you walk in is rude. Security guard picks and chooses who he lets in first. Huge line with people waiting but security lets people he must be familiar with walk right in without a airing in line. BANK OF AMERICA should be ashamed with how this branch is ran !!
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January 2022 by Khanitta K.
I wish I can put write a zero star review. Very rude customer service associate. Roberto is the customer service associate at the front and he is so rude. He literally yelled over to a customer saying " we don't have public restrooms - USE WALMART " I really hope this Bank of America trains their associates more strictly on how to speak with customers in an appropriate manner.
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October 2021 by Romy K.
Ann Nguyen went above and beyond for us. We were closing escrow and needed to perform our wire transfer and she took care of us. She was kind and considerate, answering any questions that we had regarding the transfer, and had us finished in less than 30 minutes. Thanks again Ann for taking care of us!
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August 2021 by Kevin L.
I want to talk about a Vietnamese employee working at Amecian bank 9591 Chapman AveGarden Grove, CA 92841United States her name is Kim Hoang she is very uneducated and impolite. Tuesday, August 3, 2021, my mother went to see Ms. Kim Hoang at Amecian Bank 9591 Chapman Ave, 92841 Garden Grove to buy a house. She has no affiliates. My mother reminded Kim Hoang. On August 4, 2021, there was electricity before 2:00 pm CA time Ms. Kim Hoang called my mother at 4 pm August 4, 2021 CA the day after August 5, 2021 in Vietnam (my grandfather's funeral) at home, Mrs. Kim Hoang called at the wrong time. ) to my mother when the family was in mourning in Vietnam to remind Mrs. Kim Hoang and to call her mother to apologize. I thank Ms Kim Hoang
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January 2021 by Diana Cervantes
Worst customer service
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October 2020 by Jenny P.
I went here last month on September 14, 2020 to ask if I could close my bank account but I couldn't yet because I have pending payments on my account. The employees that help me that day was informative and helpful with the whole process. They told me I can just call by the phone to do it with the representative on the phone, and I did the following day and the process went by smoothly :)
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August 2020 by Johnny L.
Hella busy on this day. Customer service was Steller. Like this location just wish it wasn't so busy. Good staffing keeps the line moving though.
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September 2019 by Dex Kilawingsuso
Been coming here for weeks and had no problem till today, i got racially profiled.