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February 2024 by Gabe K.
Always long line always only one out two teller minimum wait time in line is thirty minutes. And this branch is always crowded. Then I came back at lunch time still busy but there were four tellers with one more at the waiting line. Things went fast and smooth. Great job!
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December 2023 by Иващенко Габриэль
Someone was able to steal my EBT money from my debit card HERE at this ATM.there is no point in waiting for help from the bank
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October 2023 by Jenna Hann
Someone was able to steal my disability money from my debit card HERE at this ATM.
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August 2023 by A Patel
If you like to see what bad customer service is bofa is the best place to visit for that . No one wants to help , ask for help and they give you rude reply
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June 2023 by Mr.BuffetSoCal ..
Bank of America is a financial institution that has been serving customers for many years. However, based on my recent experiences and observations, I cannot wholeheartedly recommend this particular branch due to safety concerns and unsatisfactory customer service. 1. Safety Concerns and Security: It is with great concern that I must advise against using the ATM at this Bank of America branch, especially if you find yourself alone. There have been recent incidents of robbery and even a tragic shooting resulting in loss of life. The surrounding area is known for its high crime rate, making it an unsafe environment for banking transactions. If you do choose to visit this branch, I strongly urge you to bring along a few trusted individuals to ensure your safety. It is worth noting that criminals may be lurking nearby, waiting for an opportunity to rob unsuspecting customers. Exercise extreme caution. 2. Customer Service Experience: Regrettably, my attempts to contact the Bank of America branch via phone were met with severe disappointment. On ten separate occasions, no one bothered to answer my calls. It is astonishing that a financial institution of this size and reputation would allow such a fundamental aspect of customer service to fall so short. The lack of responsiveness and the frustration caused by unanswered calls is deeply disheartening. Clearly, there is a dire need for improved communication and engagement with customers. In order to rectify these issues, it is evident that the Bank of America branch in question requires a competent and proactive manager. An individual with the skills to effectively address safety concerns, implement appropriate security measures, and prioritize customer satisfaction is essential. A more efficient and responsive customer service team would greatly enhance the banking experience and restore confidence in the institution. It is important to note that Bank of America, as a whole, has a wide network of branches across the country and offers a range of services. However, this specific branch's shortcomings, including safety concerns and poor customer service, cannot be overlooked. It is advisable to consider other branches or alternative banking options in the area until these issues are adequately addressed and resolved. In conclusion, based on the recent events and my personal experiences, I do not recommend visiting the Bank of America branch mentioned in this review without taking significant precautions. The safety risks associated with the location, coupled with the lackluster customer service, detract from the overall banking experience. It is my hope that the management will take immediate action to address these concerns and improve the branch's safety and customer service standards.
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June 2023 by Yessica Rios
Really bad service, always making u wait.The staff always preferred to help clients who speak Viet
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February 2023 by Kristoff W.
Needed to grab some cash. TAM the bank Manager greeted me at the line to streamline the waiting process.This location is fast and friendly. I only had to wait in line 5 min in a Monday morning, superb!!!! My bank teller YEN was so friendly and explained how to make a faster service for next time. She was thoughtful to the customers also in the line before me too. The was 3 bank tellers to service the clients and several bank officers for loan/safety deposit/open-close account ect services.The bank was clean, and organized. The seating area was comfortable for anyone waiting. The 2 security guards on the outside of the building, really make things secure and safe for all the customers and employees.
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January 2023 by Ngoc N.
Ill give a zero if ot wasnt for Dat Truong, rudest and laziest bank ive been in. They offers free notary, i made a typing mistake. Bank has no printer so i was told, i told him ill be back in 20 minutes. He said itll be fine, ran and came back in. Hes now in an appointment. They gave me dat truong, he made copies and revised it and provided me with me a copy. So....the bank does have a printer.....terrible customers service by the first guy for sure...wasted an hour of the customer's time when he couldve done it in 30 seconds......and im a preferred customers thatve been with the bank for 20 years.
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December 2022 by Can Çakmak
We wait over 1 hour and lady came back and said our system is down and we can’t do anything ! R u kidding me guys ? Disappointed! Do not ever come this location !
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August 2022 by Remyken _0076
Only 1 person ahead of me takes about 45 minutes to get to a teller.There's plenty of teller standing aroundThis branch need better managementBad experience ? ? ?
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August 2022 by Michelle D.
First time going to this bank and this is the worst bank ever. Unprofessional workers and services are terrible. Never go here, it's just so bad and horrible. Never coming back
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July 2022 by Shavrin D.
The lines were so long! Took 4 steps in 25 minutes then they had an attitude when i didn't understand what they were doing with my check not worth it go somewhere else
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April 2022 by Roni Tu
What wrong with this bank ? A lot customers are waiting in line that wrap around the building. But there is 1 young gentlemen and lady is talking and doesn’t care we are waiting!!!! This location brand always like it.
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March 2022 by **Azen**
Tellers are nice but this place is slow and the parking is terrible. I avoid this location at all costs.
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November 2021 by Crystal Crystal
The bank guy name is Nathan I told the guy that my aunt needs to get a bank statement he said today's booked and also tomorrow is booked next week the appointment will be available I explained to him that she can't wait until next week she needs it to show prove next week he replied it's your problem
