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June 2023 by Peter Park
(Translated by Google) No, what bank can't withdraw cash?? Last week, I went to withdraw cash from the bank of hope Garden Grove chain store. Leave your bank alone and get a new machine, but you can't withdraw money. This has a lot of problems. 1 star rating.(Original)아니 무슨 은행이 현찰 인출안되?? 전번주 가든그러브 체인점 bank of hope 현찰 인출하러갔던니 다른거 되는데 현찰 인출만 안되 그럼 현찰 인출할러면 다른ATM 기게 에서 3불 지불하고 인출해해하나?? 네 은행 냅두고 기계는 새로 배꿔는데 돈 인출 못한다 이거 문제 많네 기게 바꿔기전에는 기게 고장으로 안되고 허구헌날 기게 고장이라고 A4종이 붙쳐놓쿠 돈 찾으로 갔다가 시간 낭비 하고 BANK OH HOP 관게분들 똑바로 합시다. 별점 1점 입니다.
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September 2022 by don an
This is really worst place to deal with.Some employee are horrible . I can not even believe they are banker.so unprofessional! customers hate this branch but bank of hope does not care.
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March 2022 by Yong C.
Very inconsistent impractical policy. Employees of this bank are very ignorant and rude. I am going to close mine and my other family's account
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March 2022 by Peter P.
Very inconsistent impractical policy. Employees of this bank are very ignorant and rude. I am going to close mine and my other family's account
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January 2022 by Don Ahn
This is really worst place to deal with.Some employee are horrible . I can not even believe they are banker.so unprofessional! customers hate this branch but bank of hope does not care.
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July 2021 by Austin E.
This is the worst bank ive ever had to deal with. They treat me likena criminal every time i need to cash a check. Rude employees will speak korean about you knowing you dont understand Steer clear of this place.
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June 2021 by murtz r.
This is a recent email I sent them detailing the most frustrating time I have ever had with a bank. They bought my loan and I have been forced to deal with them. I have had late fees over the past 1.5 yrs (January 2020), and have had the loan with Bank of Hope for just over that amount, since Sept 2019. I purchased my home in July 2019 I thought I had taken care of the issue last June (June 2020) and made an additional payment for late fees. (You can see this extra payment on the payment activity summary that I have attached.) I just made the payment to hopefully get my account straightened out and not have any hassles. My payments should have gone down in 2020 as my taxes went down, but instead my payments increased. I had called and this was to have been cleared up and was told it would be. The purchase price of my home was less than what the county was charging taxes for. I even received a refund check from the county for overpayment. I have continued to make my usual monthly payments every month. I received bills in July 2020, August 2020 and September 2020 with $0 due. I do not know why I would receive bills with $0 due and I believe this is part of the problem. Then again in November 2020 I was assessed late fees which have continued since. The entire time I have continued to pay every month, through autopay, the amount of $3214.13. I got a statement on 1/15/2021 that was an escrow activity summary. It stated that I had an escrow balance surplus of $478.88, escrow payments past due of $399.21 and that my regular payments were decreased by about $65 dollars, from $3266.92 to $3201.62/month. The following month I received a refund check for the amount of $478. For what reason I do not know? If I owe $399 why send me a refund check for $478? For the entire time I have been with Bank of Hope I have continued to pay $3214.13 monthly on autopay. Unfortunately I am not given a true online account with Bank of Hope and my payments are just through a payment website. There is no way for me to stay on top of my charges and pay off due balances, I rely only on you all for applying charges correctly. On my most recent statement for May I have an overdue amount of $506, late fees of $25. Even though I am paying monthly more than that is due. Also recently received letters that I have been sent to collections and that now Bank of Hope is not servicing my loan any more. But Bank of Hope is still the owner of the loan. Yesterday I had a frustrating conversation with a Bank of Hope representative, Ameria, who basically just kept on repeating to me that Bank of Hope is not servicing my loan and that I have to call Dovenmeuhle Mortgage Inc. -I am beyond frustrated. -I never asked for my bank to change to Bank of Hope -I have called multiple times, tried to explain that I should not be behind on my payments and have asked for a supervisor. I have been told that the issue will be looked into and I will receive a call back, but no one has yet to call me back. -I now have complaints to the credit bureaus that I have been late on my mortgage payments 3+ times. -As a physician I do not have much free time, but I have been forced to put in a lot of personal time for something that should have been a straightforward process. I should be compensated at my usual hourly rate of $300/hr for all the time I have spent on the phone, reviewing bills and trying to make sense of these errors. Please fix this and clear up my credit.
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November 2018 by Frank C.
This bank is terrible. My mother has been an account holder for over 9 years, ever since it was BBCN. The customer service over phone does not exist, atm machine at this location is either broken or out of service. Only way my mother can get some type of service is if she goes to the location. Online banking is crap. Do not open any accounts here, do not give them any business. I have been on hold for over 30min just to confirm my mothers online banking over the phone.
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February 2018 by Chung Lee
Really bad service
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November 2017 by Jim Caron
D*** jack offs here barely speak English. More interested in getting their bank charges than doing what is proper and legal. DO NOT BANK HERE.
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January 2015 by G5A Wireless
Not a branch. don't waste your time
