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May 2020 by Sayuri R.
Trying to open a new account I wish they'd answer the phone! Been trying to set an appointment online and that doesn't work and they haven't answered their phone since last week!
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May 2020 by Ginny M.
5/1/2020 BIG shout out to the friendly security guard, easing tension and helping patrons standing outside patiently in Line, then told they were NOT allowed in to do simple business transactions! Presumably my regular branch was temporarily closed, due to Covid19 issues. Soooooo frustrating! Thank you kind Security guard for assistance! Infuriating that the manager of MY branch was running this one at the time, and I couldn't do business as usual!Thank you Security Guard for being more thoughtful than the institution you work for! I hope my payment isn't LOST again!
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May 2019 by Cynthia R.
I visit this branch almost everyday. I make deposits for my job and such and my favorite teller is Liliana. She's incredibly knowledgeable and friendly. She's quick and finds a solution on the spot. Makes my work trips a whole lot easier.
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July 2018 by Daily C.
This branch did so many tings wrong that no other bank had. I haven't any difficulty as this as I have with any other bank, the service were terrible, even the Assistance Branch Manager were unprofessional. Logged into my Yelp account, search them up to review them, seeing they are only a 3 stars rating branch. I came to open a basic checking account, first thing I asked if they issue debit card on the same day, she say yes, so I proceed with the process. Personal Banker Helen Ha Nguyen, NMLS ID:725323 told me of their promotion if I make large deposits amount, I only need a basic account to have use of a debit card as they issue it on the same day because I lost mine of a different bank, it takes 5-10 business days to receive it. She collected my information then told me my address can't be found, I verify it, the address was correct and she still say she can't locate it, so I gave her another address, she also say the address can't be locate either. During the process she asked me if I own my home or rent, I didn't answer her because its personal and is non-relating to me opening a basic check account. After a while waiting at her desk, she then ask for 2 forms of proof of address. I have had banks asking for 2 forms of ID, not 2 forms of proof of address when the address is already on the ID. Was she not happy that I didn't want to open a promotional account? Or is it because I didn't answer her if I rent or own my home? Or is it both? AND the information she gave to the customer that she served before me was wrong, if we have a checking account and with a debit card associated to it, the card will no longer work if the checking account that associated with that debit card is closed, but she told him the debit card will still be work, hello? Anyway, the Personal Banker went away for about 10 mins or so to speak to someone as I patiently waited, she came back with the Assistant Branch Manager, Neelam Ralput NMLS ID: 726227, this woman gave me a handshake, tell me who she is, then tell me enable for me to open a bank account I need to have 2 proof of address. But as I know, the customer only need to show proof of address IF their ID have no resident address, which mine has. She then told me that because I first came in with a different address then use a different address on the ID, and for that reason they can't open an account. They are a bank, to serve customers base on their guideline, they are not an investing facility to investigate if my address is correct or is incorrect, and I have everything that was needed base by bank guideline. After I told her that, she then agreed to proceed with opening a bank account for me, she took my ID, went somewhere for about 15 mins, then came back and told me she can't because I started out with a different address. Almost an hours of my times went wasted. I contacted their customer service department requested to be transfer to department that deal with situation as this, got transfer, the representative contacted the branch, but both the personal banker and the assistant branch manager went to lunch? The representative then told me that their bank don't issue debit card on the same day. Almost 2hrs went wasted with no result. I drove 30 mins to a different Citibank branch and got a checking account open with friendly greeting and with no difficulty at all, AND got the debit card right after the account was open. This branch does almost everything wrong, banks in general needs 2 forms of ID, NOT 2 forms of proof of address while the address is already on the ID! Any debit card will NO LONGER work when the checking account that associating with it is closed, DON'T go telling your customer that the card will still work! I wonder if their Branch Manager is also an idiot, I requested to speak to their Branch Manager but the person was not in that day. If you don't want a bad banking experience, don't go here.
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January 2018 by Mia M.
I came here to reopen my old account, that I closed years ago. When I walked in the teller told me I had to wait to talk to a banker, I waited about 15 mins. Once I sat with the banker she was extremely rude, felt rushed and I was told I had to have over $1,500 to open a basic account. I have banked with different banks in the past and never heard of anything like this. Just felt like the banker didn't want to help. When I asked her why did I need such a high amount she couldn't explain. I'd understand if I owed the bank some money but I didn't. Worst experience with a bank I've ever had.
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October 2017 by Emmeline D.
Was it the random service charges they always used to "gift" me with? Possibly; or maybe it was the ridiculous overdraft charges and minimum balance fees.... It's really hard to pin down exactly what's the worst thing about banking here, but apart from a couple of friendly tellers, there's nothing keeping me here so it's time to vote with my feet! Life is too short to deal with the kind of banking experience I had here :-(
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June 2017 by Fadi M.
Couldn't have had better customer service. Helen, who helped me open the business account was amazing, happily Answered all my questions and any confusion I had was immediately remedied. Definitely recommending my friends and family.
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February 2017 by Kevin T.
Just needed to close an account but I have been here over an hour. I waited for a banker was told to stand in line. I stand in and then was told to sit down with a banker. Great. Sign one document then back to the line I stand. What a waste of time. Workers are friendly and helpful but I wish they hired more people or just have a better way to manage their customers.
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October 2016 by Elaine T.
I don't think very highly of Citibank as a whole, but the new branch manager, Lynette Menjivar, is absolutely top notch. She previously helped me and my mom with our accounts at Citibank's branch in Gardena, CA. She has gone out of her way to be helpful, and is also incredibly kind and personable. Perhaps with Lynette now in charge, this branch will start getting more 5 star reviews. I can't think of a nicer and more competent person to deal with. Citibank is lucky to have someone of this caliber working for them.
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March 2016 by Lizbeth R.
I love this Citibank the one I would go to closest to me was on Lewis by the outlets of orange but they closed that one down , ever since I first came here I loved it very clean nice people working here, I've never had a problem.
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March 2015 by becky d.
Stopped at this branch to change our checking account over to our revokable trust. We had done this at a few other banks before Citibank and had no issues with a photocopy of the trust certification. The guy wanted the "original trust document" which our attorneys keep in their office. We left and tried another branch in LA and they were fine with the photocopy.
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March 2015 by Dee L.
I have to give a star, but I would give citibank and this branch specifically a big 0. They greet you as you come in but the employees don't know what they're doing. Closing my account with Citibank and taking my business to Union Bank
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February 2015 by Christine T.
I came in to close out the CD acct and the person in charge told me that my acct is inactive and the bank sent the money to the government. I told her I was in the branch within 6 mons ago and how could my acct became inactive. She told me I need to come back the next business day. At this point I told her I am not leaving without my money. Long story short...I got my money and close out all accts. This asian lady should not be qualified to be in charge. I will report her to the Corporate for telling me lies. Unbelievable!!!
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January 2015 by Ruben C.
I stop by the bank to pull money out of the ATM machine. One of the machines was broken while the other wouldn't dispense cash, which defeats the purpose of an ATM machine to begin with. So I go inside the bank to pull out my money. I hand the bank teller my card and she tells me that they are going to have to charge a transaction fee because it is not a standard ATM card. I don't do my banking at Citibank the only reason I have this card is because it comes from a medical clinic that I go to. The ATM machine never charges me a fee which is the only reason I go to Citibank to begin with. The bank teller gets her manager because apparently she's supposed to help me. I told the manager that it wasn't a big deal I can go to a different Citibank. She then tells me she's going to help me and to sit and wait for and then she forgot about me. What is the even more frustrating is that I was 1 of 4 people in the bank. Finally I just got up and left. So if the ATM machines aren't working you're better off just going to a different Citibank because this one is completely useless.
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June 2014 by Michelle Y.
You gets greeted once you come in. Pretty friendly staff. Overall good service. However, there is only 1~2 bank teller during weekends. If you are coming here on a time manner, don't. Expect that there will be a wait. Also, I took another star off because this place only has one ATM outside the bank and NO DRIVE THRU. :((