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February 2024 by bao tran
Thank you Jose and all staffs that fixed my flat tire at GG location. GG costco is so busy but they still able to help me. Whereas, Costco at HB refused me. Same company but by far different kind of service depending on locations.
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January 2024 by Isidro Chavez
Very professional, best service and low prices with the best warranty.
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August 2023 by Tuyet Ho
So slow, serious faces. You guys didn’t get paid for the work? Bad bad bad bad bad experience, fist and last time here
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July 2023 by Drew Heil
Another Costco tire center is another horrible customer service experience. Will never buy tires through Costco ever again. Remember, your nationwide warranty is not nationwide. Currently stranded in their parking lot because they don't want to honor their warranty.
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May 2023 by Edward Ho
[edit 5/18/23]…NO MUG, NO LOTUS…This tire shop don’t deserve even one star, 03/02/23, car hit a nail…brought here and ended up buying 4 new tires…paid and was told waiting time appx 2 hrs…4 hours passed, nothing happened, no one bothered to inform me…I canceled my order, got my money back and took my business elsewhere…while sitting in the waiting area, I noticed the technicians bad attitudes toward the minority customers, that explained their bad google reviews!…Well, it is what it is folks, if you want your saving $, then make appointment online, drop your car off, go on vacation, they’ll call you sometime cuz they have to go home to their families after all…I do feel bad that they have to come to work everyday with this kind of mentality…there are quite few Costco’s and tire shops with faster customer service and much better attitude around. I would never let these people touch my car.
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May 2023 by ÔNG COC
The worst customer service. I came for rotate and balancing the tires. Had to wait about 2 hours for half an hour job. I was stupid to buy tires at Costco. Sam Club is better place to buy tires.
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May 2023 by John Ojelabi
These people willingly choose to not answer the phone and if they do answer the phone good luck getting off hold
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March 2023 by Linda G.
Umm they never answer their phone -_- and they are always, ALWAYS "behind on appointments.." so your car stays there ALL DAY. I came in, had a small patch repair and they told me I'd have to leave my car for 5 hours and it wasn't guaranteed they were going to be able to repair it because..."we are behind on appointments " all this money on tires and warranties and I can never call to make appointments because they don't answer and I can't be helped if I walk in. It's frustrating.
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December 2022 by Thúy Anh phạm
The worst customer service. They talk and treat customers like they didnt know how to behave. Costco should estimate their behavior and work ethic.
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November 2022 by Ken C
"What a waste of time for customers then the supervisor repeat said IT IS a waste of time." Not even an apology.I had appointments and paid. Don't want to install the tires. Ask for the return for some reason they can't, and say tomorrow. Ridiculous service
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November 2022 by Daniel T.
Heart broken. I spent over $1000 dollars for a brand new top of the line tires from Costco which include warranty for any flat tires in the future. I was told Costco is great with customer service and provide exceptional member experience this is why I poured so much money to Costco from groceries, to furniture, tires and gas! With one emergency flat tired under the raining day just because I'm travel far to get home, I was dying for them to help me out. The expression to me that they actually turn away. Maybe it's because of free service and it won't generate any revenue to their business toward the of the day. Is Costco keeping their promise? If they can't, how am I going to trust their service ever again? Turn down was such painful and I'm stuck 60miles away from home under the rain.
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October 2022 by Calvin V.
I think the worst part about having an irreparable tire was coming to the Costco Tire Center. How do you manage to write my info down wrong every time I come in ??
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September 2022 by Louie F.
This tire center is poor excuse for service. I called earlier in the day to ask about bringing my car in to repair a nail in my tire. I was told to bring it in anytime for a free repair job. To be certain that I would be seen I was told no appointment was necessary and now that I'm here I'm told that I will not be seen. When I talk with the individual at the front desk i'm told that it is to late in the day even though I'm here before 6pm. He tells me that I should have been in by 3pm if I wanted to have my tire repaired. This is poor service and poor communication by their team.
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July 2022 by Kristin Douroupis
We got a good deal for 4 tires under $700. Service was quick. Will recommend!
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July 2022 by Mary N.
Although it took 4 hours to get them to change 1 flat tire to a spare tire... The front desk staff, Lizette, was very kind, professional, accommodating and helpful. Please make an appointment if you need anything done here...