-
December 2022 by Brenda Nguyen
Shout out to Marian! She treated me with so much kindness and patience over the phone when I wanted to schedule eye exams for my family. There was a technical difficulty with checking my vision insurance, and she remained so patient and respectful throughout the multiple attempts it took to find my insurance. I really appreciate how she did her best to update me on my insurance on the same day I called, and she took the time to address all of my questions thoroughly as well. Thank you so much, Marian! You're awesome. :)
-
November 2022 by Brenda N.
Shout out to Marian! She treated me with so much kindness and patience over the phone when I wanted to schedule eye exams for my family. There was a technical difficulty with checking my vision insurance, and she remained so patient and respectful throughout the multiple attempts it took to find my insurance. I really appreciate how she did her best to update me on my insurance on the same day I called, and she took the time to address all of my questions thoroughly as well. Thank you so much, Marian! You're awesome. :)
-
August 2022 by Elizabeth Cortes
Front desk is not well trained, lied to me about getting trials for contacts. Not accommodating or sympathetic at all.
-
December 2021 by Andy D.
Staff there always seems oblivious to customer service. One has a blank look on their face and turns to the coworker with a bad attitude. Never has walk in availability when there is absolutely no one there. Makes complete sense to me why. Go somewhere else. It's worth the drive
-
September 2021 by Patty Gray
She couldn't fill my prescription but still charged me $115. Very surprised she's at Costco. I've never had a problem with them until now. If you have bad eyes don't go here. She can't help you but will take your money.
-
July 2021 by Jimena Rodriguez
They do not have a good graduation, the contacts are not useful in this place and when you return to ask for the exam to be returned to you, they no longer want bad service.
-
June 2021 by Trinh Nguyen
My son already had a prescription from his doctor and we have a good used frame. The lady from the store kept telling me I need to buy a frame from them and refused to allow us to buy just the lenses, which would cost $50 plus $25 service for not buying their frame ($75 total). It’s a waste of time. They just want to maximize their profit.
-
February 2021 by patty cervantes
She couldn't fill my prescription but still charged me $115. Very surprised she's at Costco. I've never had a problem with them until now. If you have bad eyes don't go here. She can't help you but will take your money.
-
November 2020 by Pixie Chomsinsap
I love all the doctor here one time the glue went to my eye it was very hurt doctor helping me clean and give me eye drop after that everything ok .thank you doctor ???
-
October 2019 by Keith N.
I stopped by the office because of the high review score for Dr. Risco and was surprised to see some other attending optometrist. I went through the motion to have my eye exam anyhow, hoping that I'll get a better diagnosis than my previous health care provider's. It turned out that the exam I received, with the extra 20 dollar photomap imaging, did reveal nothing more than a typical near sighted condition. I was recommended the exact pair of glasses that I had prescribed a year ago. Since I am using up my insurance allowance for the year, I'll need to spend my out of the pocket for another exam. All of my frustration could have been prevented had this Costco site listed all the names of the providers so that we can choose one upfront. KHN
-
September 2019 by Jose Ponce
Loved Diana’s attitude Best one there Hands down
-
December 2018 by Lisa Wilson
Great Reps at my store in Garden Grove 126. They are very helpful and knowledgeable!!
-
August 2018 by L Z.
I scheduled an appointment and merited I was 2 minutes late (roadwork and parking). If a patient is expected to arrive early for any paperwork, then it should be indicated. There were two people waiting and initially I assumed it was just one person waiting to be seen (they were husband and wife). As the time got closer to 30 mins after my appointment time, I asked the gentleman if he was waiting to be seen. He said yes. I was then asked if I had a question and I asked when I would be seen. She stated since I was late that my time was given to someone else. I am assuming they overbooked as well since the couple were together or took both. I was the told to shop and come back which would have been 45 mins to an hour over my initial appointment time. They should have told me in the beginning that they took someone else ahead of me and let me know to come back instead of me sitting there and having to ask. I think the timeframe of taking both would have been closer to over an hour after my appointment since I was still needing to do both exams. If you make an appointment, arrive early or your appointment will be given away.
-
May 2018 by Mr. K.
Dr. Kim Nguyen is super-duper friendly optometrist, she has a special talent putting me at ease, when I first came here (she was so distracting that I just sat there staring at her). I never had my first kiss yet, so having a conversation to the opposite sex back than, was so foreign to me. Anyway, thank you very much Kim for being the first person I felt comfortable talking with, beside my family of course. She left such first impression (I even remember the date too) that I still haven't gone to any other optometrist beside her yet. =)
-
March 2018 by M S.
Dr. Kim Nguyen and her team at the office of Dr. Risco's in the Optical center at Costco were very polite and professional throughout the duration of my eye exam. Even though I was a few minutes late to my contact lens appointment they were able to squeeze me in (even though it would infringe a little into their break time). Dr. Nguyen and team didn't make me feel rushed or pressured, and I would totally recommend this office (which does accept VSP). I was on a quest for a new doctor after 1) my initial favorite doctor left town, 2) finding I didn't like the replacement doctor as much, and 3) experiencing disappointing appointments at other locations (with staff peddling expensive and unwanted frames or doctors who up-charged unneeded services).