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February 2024 by Lola J.
These two representatives are angels. Very professional, prompt and very courteous. Mrs Ofa makes the bank shine with her aristocratic approach to the customers, also neatness and outstanding with patience. She's sharp and makes you feel at ease. Mrs Elvira is outstanding and also makes you feel like family. Also An outstanding professional perfectionist who knows her job very well. She's Gifted also with outstanding patience. Jenifer, the whole staff and the building design keeps the Garden Grove area beautiful.
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December 2023 by Ken S.
I don't usual review banks but this is an exception. Good people works here. Friendly and helpful. Rare issue with ATM but they installed a new one so *crossing fingers*. I got my card same day as enrollment. Parking is super easy. Most of my family has an account here. Highly recommend.
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May 2023 by Billy Boat
Unprofessionals very sketchy staff especially the bank manager she seems very upset all the time and unfriendly moving my money elsewhere bye !!!
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January 2023 by Michael N.
First off, this is a beautiful and clean bank. And the vault's door is out of this world, such a beauty! I was so impress with the bank's layout and cleanness that I was thinking of switching both my personal and business account here!Unfortunately, my experience came short once I met the teller "Yolanda". I came here late morning today 1/11/2023 to cash a check from WSD. Being a non-client, I had called in advance and spoke to "Alex" regarding the check cashing procedure for walk in customer. Alex was very nice over the phone and gave me specific instructions to have the check cashed and reassured me that there are no additional fee to do so. I feel very comfortable with Alex and drove right over to the branch location. Upon entering the bank, I ended up with "Yolanda", as soon as I provided her with the check and told her I wanted to cash it, things started to go downhill from there. I provided "Yolanda" the check along with two form of IDs. She then took a good amount of time to exam the check and later on told me that the ink were of different colors and that she needed to call the check signor for verification purposes. She told me "because you are a non-client so I have to go through all these steps". Now, I have no issues with her doing all that but it is just her cold attitude that made me feel so uncomfortable the whole time. After she failed to get a hold of the signor, I told her to let me call the WSD school and try to get a hold of someone. I finally was able to get the director who signed the check on the phone and confirmed the check validity. "Yolanda" then told me to sign the back of the check and put my thumb print on the front without assisting me at all. It was like she just wanted me to be done and get out of the branch.I understand it can be stressful dealing with customers everyday but I was not there to cause any troubles nor I am asking her to do anything out of her way. I have cashed many checks at different banks and "Yolanda" is the first teller that I felt is not fit as a teller to be in the customer service position. A smile goes a long way, will gets you return customers, and it will makes your day better! With "Yolanda" the experience was like interacting with a "robot", not something you would like to interact with everyday.
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December 2022 by Becky L.
Awesome! I love this bank. They actually answer the phone with a live person and are eager to help. I always see the same friendly faces when I go there. Good bank for the community. I feel safer with my money at a bank like this rather than one of these huge institutional lender who have questionable practices. Good place to bank.
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October 2019 by adam g
great bank and i feel good vibez
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September 2019 by David S.
Everyone at the GG Branch is very helpful, friendly and professional. There is one person who I would like to commend for outstanding work and that is Tammy Lai she went above and beyond to help me with transferring my mothers accounts after she passed away. During both of my appointments Tammy stayed working on my paperwork with me until after closing (past 6pm on the last visit). She is friendly, professional and very knowledgeable about her job. She is the main reason I am keeping my accounts at F and M. She is an outstanding employee.
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May 2019 by Katie Morris
Garden Grove's Farmers and Merchants Bank has a hometown feel that many other banks lack. Most of the workers know me by name and are very friendly. I like that I am greeted by a human when I walk in, and that this bank doesn't make me feel like I'm just another account number.
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April 2019 by Kim K.
Elizabeth is new to me here. Totally nice and professional dressed to the max! With matching makeup . Melanie also stands out to me. I'm going to do a savings for my granddaughter and grandson. There just cool . . I'd open an account myself but they close at 5 pm
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January 2019 by Jeremy Hill
This bank has awesome customer service, and the wait is not that long on busier days. Most days there is no wait at all. I highly recommend this branch!
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June 2018 by Chad H.
My review is of the Fullerton branch. I like it because I get the personal treatment the managers all know who I am. There's never a line when you walk into the bank. And everyone is friendly and helpful. yeah all right good I got all sap off that quick
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July 2017 by Vince Nguyen
very bad services here, all customers services here seem so slow, they make you wait forever and there is no customers in the bank
