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February 2024 by George G.
Good place for gamers, but l don't really don't like games and some of their games are used
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January 2024 by WideEVO Media
I purchased a refurbished Nintendo 3DS XL console online, upon opening the package I was inspecting the system, overall, I was very dissatisfied with the condition: the screen was scratched up, the bar for the 3D mode was very sticky, and the hinge between the screen was very loose.When I arrived at the store the staff greeted me, I let the staff know I have a return, and the staff said "I can try since my manager is not here". The staff communicated with the manager via text message, told me that the manager have to refuse to return because it was over $100, saying that this came from their district manager due to online scams. The staff gave me customer service phone number so I can request a free shipping label. Prior to coming here, I did spoke with customer service and they said I can come to any GameStop for the return, free of charge, but if I like to ship it back via FEDEX, it will cost me $14.99. At this point, this company is giving me the run around.At this point, I am very disappointed with the store denying my return, I was getting a vibe from this employee, not to take taking returns from other stores or online because that will impact their sales quota.Over the years, this is the first time a GameStop denied a return due a ridiculous excuse. There's no way that they can be scam if the employees were trained to inspect the return item before accepting them.They won't even give out their District Manger's contact information, was told I have to call customer service to get a hold of their DM.
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January 2024 by Steve N.
I purchased a refurbished Nintendo 3DS XL console online, upon opening the package I was inspecting the system, overall, I was very dissatisfied with the condition: the screen was scratched up, the bar for the 3D mode was very sticky, and the hinge between the screen was very loose. When I arrived at the store the staff greeted me, I let the staff know I have a return, and the staff said "I can try since my manager is not here". The staff communicated with the manager via text message, told me that the manager have to refuse to return because it was over $100, saying that this came from their district manager due to online scams. The staff gave me customer service phone number so I can request a free shipping label. Prior to coming here, I did spoke with customer service and they said I can come to any GameStop for the return, free of charge, but if I like to ship it back via FEDEX, it will cost me $14.99. At this point, this company is giving me the run around. At this point, I am very disappointed with the store denying my return, I was getting a vibe from this employee, not to take taking returns from other stores or online because that will impact their sales quota. Over the years, this is the first time a GameStop denied a return due a ridiculous excuse. There's no way that they can be scam if the employees were trained to inspect the return item before accepting them.
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November 2023 by Gabriel Tellez
In addition to games, you also find objects and people from games, it's great.
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September 2023 by michael jordan
I went to this store to pick up my pre-ordered game at 11am the time they were suppose to open. No one came in to opened the store which I waited 3 hours for and just gave up an left. I have came to this store many times and there was always a issue. They never call you when a pre-ordercomes in and they don't give you the bonus merchandise you should get when you make a pre-order. I will no longer be going to this store after this and will cancel all future orders.
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August 2023 by John R.
Wish I could say my recent visit to GameStop was a blast from the past, but sadly, it was a stark reminder of why brick-and-mortar shops need to up their game. Firstly, the service was lackluster at best. I had to wander around aimlessly for a good 10 minutes before anyone even acknowledged my presence. When I finally got the attention of an associate, their demeanor was more "annoyed" than "eager to help." A simple inquiry about a game was met with a curt response, almost as if I were inconveniencing them by being a paying customer. The store itself felt stuck in a time warp. Not the good nostalgic kind, but the "haven't-updated-since-2010" kind. Dusty shelves, faded posters, and a disarray of outdated games. It felt more like a second-hand shop than a leading gaming retail chain. Giving 2 stars because amidst the chaos, I did manage to find a game I was looking for. But honestly? With so many other options out there, I think it'll be a while before I consider stepping back into this GameStop. I hope they consider revamping and retraining.
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July 2023 by kabir hamidi
This is the only store for me and my kid to go buy games in accessory. We love the store. If I could give them more stars, I would thank you guys for everything.❤️❤️❤️❤️❤️
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May 2023 by joshua ventura
It is impossible to reach an agent or store representative from the game stop location on Brookhurst and Chapman to lift or answer the phone. Even if the store has no customers in the store at the moment, the employees will never answer the phone for potential clients. I have parked outside and called when no customer is in the store and they won't answer their phone lines.It might explain why Gamestop is going out of business.
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April 2023 by Andrea Gonzales
After years of buying my boys used Playstations and all its accessories, they were finally able to get everything brand new. This store always have great workers.
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March 2023 by Joseph Nguyen
These dudes is real chill in there. Maybe a little to chill. Like there’re faded. But great customer service and even help me search out a location Thad what I was looking for. Since they didn’t have it. Will return.
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February 2023 by Roger L.
Don't waste your time trying to call this place. Had a quick question regarding a game and as this is the closest GameStop to me I tried calling. From 11am to 3pm I tried calling and calling and they never answered the phone. When I finally got off work I tried calling the GameStop on Harbor and Orangethorpe and they helped me out on the first call.
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January 2023 by JM P.
this place is joke! I came here yesterday and 2 clowns just sitting in the counter. I came up to the register and the other guy just said "wurrup" i was like wtf we ain't homies. so disrespectful and just left. don't bother coming here.
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November 2022 by Deirdre F.
In search of the PS5 for Christmas presents & the service was amazing! Very knowledgeable staff & friendly. Appreciate the welcoming service
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November 2022 by Lam T.
I don't recommend this gamestop. Poor services and the pre-owned controller I bought for about 35 was f***king disgraceful. Some for heavy button, some are not charging completely which is lacking. Services are bad, just basically returned the order, and they acting not friendly. This place just keep eating your money out of it
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November 2022 by Anthony M.
I have been calling this game stop since they opened today at 11Called about 15 different times and they ignore the call Every time I have called they never answer in the past The store associates are always rude and have poor manners when asking questions This is outrageous to be experiencing this poor customer service from a place I come often to being a reward member
