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April 2024 by Gamer Masta
The store associate was mad at me and hung up. :(
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March 2024 by Mario Ramirez
I drove from far away, there closed and its not even 8pm its 7pm right now as im typeing this whos in charge over here ?
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March 2024 by wiz dumb
Dudes working there are straight up about everything. I always had a good experience there.
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February 2024 by George G.
Good place for gamers, but l don't really don't like games and some of their games are used
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January 2024 by WideEVO Media
I purchased a refurbished Nintendo 3DS XL console online, upon opening the package I was inspecting the system, overall, I was very dissatisfied with the condition: the screen was scratched up, the bar for the 3D mode was very sticky, and the hinge between the screen was very loose.When I arrived at the store the staff greeted me, I let the staff know I have a return, and the staff said "I can try since my manager is not here". The staff communicated with the manager via text message, told me that the manager have to refuse to return because it was over $100, saying that this came from their district manager due to online scams. The staff gave me customer service phone number so I can request a free shipping label. Prior to coming here, I did spoke with customer service and they said I can come to any GameStop for the return, free of charge, but if I like to ship it back via FEDEX, it will cost me $14.99. At this point, this company is giving me the run around.At this point, I am very disappointed with the store denying my return, I was getting a vibe from this employee, not to take taking returns from other stores or online because that will impact their sales quota.Over the years, this is the first time a GameStop denied a return due a ridiculous excuse. There's no way that they can be scam if the employees were trained to inspect the return item before accepting them.They won't even give out their District Manger's contact information, was told I have to call customer service to get a hold of their DM.
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January 2024 by Steve N.
I purchased a refurbished Nintendo 3DS XL console online, upon opening the package I was inspecting the system, overall, I was very dissatisfied with the condition: the screen was scratched up, the bar for the 3D mode was very sticky, and the hinge between the screen was very loose. When I arrived at the store the staff greeted me, I let the staff know I have a return, and the staff said "I can try since my manager is not here". The staff communicated with the manager via text message, told me that the manager have to refuse to return because it was over $100, saying that this came from their district manager due to online scams. The staff gave me customer service phone number so I can request a free shipping label. Prior to coming here, I did spoke with customer service and they said I can come to any GameStop for the return, free of charge, but if I like to ship it back via FEDEX, it will cost me $14.99. At this point, this company is giving me the run around. At this point, I am very disappointed with the store denying my return, I was getting a vibe from this employee, not to take taking returns from other stores or online because that will impact their sales quota. Over the years, this is the first time a GameStop denied a return due a ridiculous excuse. There's no way that they can be scam if the employees were trained to inspect the return item before accepting them.
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November 2023 by Gabriel Tellez
In addition to games, you also find objects and people from games, it's great.
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September 2023 by michael jordan
I went to this store to pick up my pre-ordered game at 11am the time they were suppose to open. No one came in to opened the store which I waited 3 hours for and just gave up an left. I have came to this store many times and there was always a issue. They never call you when a pre-ordercomes in and they don't give you the bonus merchandise you should get when you make a pre-order. I will no longer be going to this store after this and will cancel all future orders.
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August 2023 by John R.
Wish I could say my recent visit to GameStop was a blast from the past, but sadly, it was a stark reminder of why brick-and-mortar shops need to up their game. Firstly, the service was lackluster at best. I had to wander around aimlessly for a good 10 minutes before anyone even acknowledged my presence. When I finally got the attention of an associate, their demeanor was more "annoyed" than "eager to help." A simple inquiry about a game was met with a curt response, almost as if I were inconveniencing them by being a paying customer. The store itself felt stuck in a time warp. Not the good nostalgic kind, but the "haven't-updated-since-2010" kind. Dusty shelves, faded posters, and a disarray of outdated games. It felt more like a second-hand shop than a leading gaming retail chain. Giving 2 stars because amidst the chaos, I did manage to find a game I was looking for. But honestly? With so many other options out there, I think it'll be a while before I consider stepping back into this GameStop. I hope they consider revamping and retraining.
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July 2023 by kabir hamidi
This is the only store for me and my kid to go buy games in accessory. We love the store. If I could give them more stars, I would thank you guys for everything.❤️❤️❤️❤️❤️
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July 2023 by Luis Cedillo
Excellent service!
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July 2023 by Antonio Buensuceso
love this place
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July 2023 by Benny Sanchez
Awesome service on the spot.
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May 2023 by joshua ventura
It is impossible to reach an agent or store representative from the game stop location on Brookhurst and Chapman to lift or answer the phone. Even if the store has no customers in the store at the moment, the employees will never answer the phone for potential clients. I have parked outside and called when no customer is in the store and they won't answer their phone lines.It might explain why Gamestop is going out of business.
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April 2023 by Andrea Gonzales
After years of buying my boys used Playstations and all its accessories, they were finally able to get everything brand new. This store always have great workers.
