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February 2024 by Katrina S.
I frequent the orange & Santa Ana locations but wanted to try this one out today for the first time . The other ones all have a nice clean smell to them and so do all the clothing , but this store doesn't have that scent . That's not a big deal but something I noticed right away. I know I'm thrifting but the nice scent makes scavenging through peoples donated stuff more pleasant . I rate this store 3/5 . I did find some great deals today but not the kind of good stuff I usually find at the other locations . Sadly I probably won't be back to this location , I like the other ones better . And the area isn't so great . I wanted to try this location bc it seemed to have a higher rating than the rest but honestly I don't know why . It's not as clean as the other stores or organized . I'm just happy about the few things I did find and love visiting all the locations .
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January 2024 by Camila Castillo
It is one of my favorite stores. I love spending my free time looking for wonders100 recommended
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November 2023 by Tien Dat Le
Average experiences at this location: 4-starToday's experiences at this location: 1-star is too generous. In short: they don't honor the labels on the item or the sale signs they hang themselves. The customers in this store are treated far worse than the minimum standard.I stopped at my local Goodwill, where I surely visited at least one time a week. While easy to understand that the store does not have any Black Friday Deals, it is worth the recognition for their 50% sale of Toys and Linen, and 2 for a dollar for Halloween candies. It's clearly a positive thing that they did.There are many great deals today, however, this is one of the rare times that large retail stores, don't honor their own signs, labels, and their own commitment. It's far less than the normal services that customers deserve to be treated. I was shocked at how customer service in this place is far less than in some small and local stores.The first issue is the item itself was labeled as "Toys", the cashier refused to do the sale price, at first, for "maybe some kids changed the label", and lastly, "we have mistakes when sticking the labels". With the highest respect, while the label firmly on the items, with the wrong not belong to your customers, the least I expected is to honor the labels on the items. Your employee's mistakes are not your customer's false. The cashier also attempts to use a knife to remove the label on the item after firmly refusing to put it on sale price. It is shocking that they do this that smoothly like they this that on a daily basis.The second issue is the corn candy box. These items are in the lines that have the sale signs and also in their enormous boxes in the middle of the store also contains. They refuse to do the sale price, which firmly states that it is not "Halloween candy". The lack of sense, not only for me, but the other customers at the different cashier stalls, and many people left the items back in confusion, and of course, furious. I did not expect that a store belonging to a national store chain could publicly fool their customers like that. Worth noting that the other two loading employees inside clearly told their customers that that item was also on sale.With the recent experiences of this Goodwill location and the new Brookurst Goodwill, I highly suggest that OC GW improve the customer services at their current stores rather than trying hard to open new locations with much worse and worse customer service. The employees' attitude is good, but the store must instruct and let them handle situations much better. Thinking about other minorities that lack the skills in English and the people in need, I am deeply sad to just briefly think about the unfair and horrendous treatment that they have faced when shopping as "a customer" in these stores when being looked at and treated as "beggars".I hope that I don't receive the "automatic" reply such as the lecture about the "92 cents" that is frequently turned on in the store. I don't even need to receive the reply if they are just apathetic comments that waste time for both sides. The acceptable reply should be to mention how they improved, not lecturing them.Want proof to check the cameras? I will put it up right here FYI.
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November 2023 by Nola M.
Boy did they clean up. The place got a facelift. It is better organized and cleaner. The thing with Goodwill, is you are shopping the casts off of the very neighborhood. The Sepulveda Goodwill, for example has better brands. I shop here because it's close and relieves my desire to shop without breaking the bank. I almost always find something wonderful. Brand name or not. I drop off things regularly. The asphalt is all broken up, I have to go around the potholes. Dangerous to walk and drive. Removing two stars for that.
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November 2023 by Tien Dat L.
Average experiences at this location: 4-star Today's experiences at this location: 1-star is too generous. In short: they don't honor the labels on the item or the sale signs they hang themselves. The customers in this store are treated far worse than the minimum standard. I stopped at my local Goodwill, where I surely visited at least one time a week. While easy to understand that the store does not have any Black Friday Deals, it is worth the recognition for their 50% sale of Toys and Linen, and 2 for a dollar for Halloween candies. It's clearly a positive thing that they did. There are many great deals today, however, this is one of the rare times that large retail stores, don't honor their own signs, labels, and their own commitment. It's far less than the normal services that customers deserve to be treated. I was shocked at how customer service in this place is far less than in some small and local stores. The first issue is the item itself was labeled as "Toys", the cashier refused to do the sale price, at first, for "maybe some kids changed the label", and lastly, "we have mistakes when sticking the labels". With the highest respect, while the label firmly on the items, with the wrong not belong to your customers, the least I expected is to honor the labels on the items. Your employee's mistakes are not your customer's false. The cashier also attempts to use a knife to remove the label on the item after firmly refusing to put it on sale price. It is shocking that they do this that smoothly like they this that on a daily basis. The second issue is the corn candy box. These items are in the lines that have the sale signs and also in their enormous boxes in the middle of the store also contains. They refuse to do the sale price, which firmly states that it is not "Halloween candy". The lack of sense, not only for me, but the other customers at the different cashier stalls, and many people left the items back in confusion, and of course, furious. I did not expect that a store belonging to a national store chain could publicly fool their customers like that. Worth noting that the other two loading employees inside clearly told their customers that that item was also on sale. With the recent experiences of this Goodwill location and the new Brookurst Goodwill, I highly suggest that OC GW improve the customer services at their current stores rather than trying hard to open new locations with much worse and worse customer service. The employees' attitude is good, but the store must instruct and let them handle situations much better. Thinking about other minorities that lack the skills in English and the people in need, I am deeply sad to just briefly think about the unfair and horrendous treatment that they have faced when shopping as "a customer" in these stores when being looked at and treated as "beggars". I hope that I don't receive the "automatic" reply such as the lecture about the "92 cents" that is frequently turned on in the store. I don't even need to receive the reply if they are just apathetic comments that waste time for both sides. The acceptable reply should be to mention how they improved, not lecturing them. Want proof to check the cameras? I will put it up right here FYI.
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November 2023 by Tiana G
I was able to find many trendy pieces here as they have a great selection of clothes. Goodwill has raised the prices on all items again unfortunately though.
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November 2023 by Peggy Stedman
I just recently started going to this store again and I will stop again because of the same issues. I shop on Mondays (its my day off work) and EVERY Monday they are already pulling the "Color of the Week" tags. It really should be called the color of the WEEKEND tags. Once the items are pulled they wont let a customer look through them. When I mentioned it to the person at checkout I was lectured about how its a big store and they are helping the community because they allow "challenged" (her word not mine) people to come in and do the pulling. I dont care who is pulling the items at least wait until Wednesday and let the color of the week last for at least 5 days. Oh, and as I was leaving she made an announcement over the PA and called it the "Color of the Day" - way to try to salvage the situation...I just read your response and am thinking that you didnt notice that I work and the only day that I can shop is Monday. But pushing that aside, how can you call it the color of the week when you pull that color on Monday? let me help you here - a week has seven days, you post the new color on Friday (day one) then there are Saturday and Sunday (days two and three) and you pull that color on Monday (day 4) how is that a week? I have been a thrifter ever since I can remember, the thrift is where all of my clothes came from as a child and as an adult I fully understand how merchandising works, but having to rotate product does not justify calling it a color of the week when it is in fact the color of three and a half days. The other Orange County Goodwills that I go to do not start pulling until Wednesday, Which, I still think is a bit short, but far more reasonable than the 3 days that your store utilizes.
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October 2023 by Precious G.
Prices are too expensive. Just go to Ross or DD's. Sad how items are donated and charge ridiculous prices. Shop somewhere else unless you are looking for some type of unique antique.
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October 2023 by Peggy S.
I just recently started going to this store again and I will stop again because of the same issues. I shop on Mondays (its my day off work) and EVERY Monday they are already pulling the "Color of the Week" tags. It really should be called the color of the WEEKEND tags. Once the items are pulled they wont let a customer look through them. When I mentioned it to the person at checkout I was lectured about how its a big store and they are helping the community because they allow "challenged" (her word not mine) people to come in and do the pulling. I dont care who is pulling the items at least wait until Wednesday and let the color of the week last for at least 5 days. Oh, and as I was leaving she made an announcement over the PA and called it the "Color of the Day" - way to try to salvage the situation...
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September 2023 by Anne THOMETZ
$7. 99 for tank tops. You can buy them for 5 or 6 dollars brand new. Way overpriced. Its just sad.
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August 2023 by Amani Alhendi
In this place you can find what ever you want ??
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July 2023 by Sameera M
Don't go there. The manager is a very bad man. He doesn't think of people. Actually customer services are very bad.. This is my last time and I will never come Good will.???????
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June 2023 by Jason T.
Best goodwill in the Orange County area, great staff (big help from jerry and jesse). The store looks great and they have the best product out of any of the stores I go to. Worth the drive
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June 2023 by Jen W.
This used to be my holy grail goodwill, but it looks like we lost a bit in the modernization / renovation. 4 dressing rooms became 3, the dress section lost half a wall, most of the clothes are now just target rejects and fashion fashion (eg SheIn) and the nicnak section is really empty. One bonus tho, the men's section looks bigger.
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April 2023 by David Pirtle
I just found out that Goodwill of OC received a PPP loan of 10 million dollars during COVID 19. This is shocking for the following reason , they submitted that the average compensation of their employees was $98,000. Are you freaking kidding me? Even with insurance 401 Ks etc this is just outrageous for a NON profit . You really must ask WHO at the OC Goodwill is making a huge salary because it's not the front line employees.
