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February 2024 by Eugene M.
Kao's TV Service 12900 Garden Grove Blvd Garden Grove CA 92843 Kao came to my house diagnosed my problem with my tv and took it with him fixed it and brought it back the next day in like new condition. His price was very reasonable and the service was outstanding! I would recommend him in a New York Minute.
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February 2024 by Mark W.
I had the absolute worst experience with this repairman. After he visited my home, he quoted me $600 for the tv to be repaired with a $200 deposit. He said it would take a couple days, maybe a week. As the days/weeks go by, he came up with various excuses that he wasn't able to fix the problem. My patience ran out and I wanted to cancel but he flat out refused to cancel it. So he not only hasn't returned my $200 deposit, but he kept my TV. To me, this is borderline criminal and I am considering seeking legal action to recoup my losses. The ethical thing for him to do here is to return my TV and money but I doubt this person has the integrity to do so. If you do decide to work with him, learn from my mistake and do not allow him to take your TV and do not front him any money. Just to note, there is some blame on my side for not doing the due diligence to cover myself in the event this happened. It was a valuable lessoned learned that people like this are out there.
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February 2024 by Joshua F.
Great customer service. Fast. Reliable. Garden grove based. In home service. Transparent
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February 2024 by Cassidy F.
Todd was a very nice guy, honest and trustworth. we first went I best buy were we bought the tv and we were told the diagnostic would cost $140. Then parts would likely be more than just purchasing a new TV. Todd was able to fix our TV saving us from the cost of a new one. Best part, he came to us! would've definitely recommend Tood's service.
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February 2024 by Richard J.
Kao (owner) was great, and he did it all himself. He answered the phone, got our TV model number (Sony 65" 7yrs old), and came to our home next day. He diagnosed and fixed the TV on the spot. Repair required two new circuit boards, he had both of them in his truck. Took total maybe 1.5 hours. He even followed up a week later by phone to check that the TV was working well, and it is. You don't find guys like this very often these days. Price was very reasonable.
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January 2024 by WJ Y.
I find him on yelp, it's starting 5/31/2023, come to my home with a damaged parts, when he leave he change me $100 for deposit, if he can't fix it he said will refund me $50. Then 2 months later he reply me with a LG part. (My tv is a Hisense) at December he finally replied my again ask my tv model.. come on you don't know my tv number how can you find the right part... it's been 7 months !! He just play disappear with me now.
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January 2024 by Man Tone
This guy is a scam artist. I texted him about my tv and he asked me to text him model and the problem with the tv, so i texted him both. He said it will cost him $50 to come see whats wrong with the tv and I said thats fine but I asked him from the looks of the tv being fixed is it going to be more than just buying a new tv. He said no since it was only the black light . He came for 2 mins and tried to charge me $385 and $175, i said no, then he said ok $35. this guy came for literally 2 mins and try to charge me almost $600. Hes lucky I even gave him money. Guy is a scam. BEWARE!!!!
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January 2024 by Ramona W.
Todd is knowledgeable, personable, and an extremely meticulous professional. We received great service from his company. He was honest and upfront regarding the costs of a home visit, diagnosis, and repair of our 75 inch LG television. I would totally recommend him to friends and family if they ever need his services.
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January 2024 by Brendan R.
Todd was amazing he came to my house looked at my TV and delivered back the same evening fixed and good to go. His price was very reasonable and his communication was excellent. I would definitely recommend him for any TV issues
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December 2023 by Grant H.
Kao's was easy to work wih. Unfortunately I need a part that is unavailable, so he couldn't finish tje project. Would definitely call again if I need help.
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December 2023 by jose H.
Let's start off with the Pro's: - prompt responses - knowledgeable - in home consults - punctual Cons: - you will need to assist for heavier TV's - may not have all tools needed - no credit cards accepted just Zelle or Venmo As for my review. He came to my home, diagnosed the problem quickly and agreed on the repairs. There was one screw that would not come off. He had one drill and tried it and said he couldn't take the screw off. He recommended me to call him back whenever "I" got the screw off. I am not the professional. His response was, "you just need to find someone stronger". To me that made no sense since he is the professional. "I don't have all my tools" was his response. Smh. lol. Then he wanted his $50 since he couldn't fix it. I told him that the $50 was contingent if I didn't move forward with the repairs. I had chosen to move forward with the repairs, it' is not my fault he didn't have all his tools. He wasn't happy and then offered to help me put the TV back on the wall for the $50. I said no. He packed up and left.
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December 2023 by Ryan C.
Todd is the man. Knocked out my issue on the 75" Sony in under an hour. Came same day I called and within 4 hours and replaced the board. We are up and running and he was a really nice guy. Definitely use Todd!!
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December 2023 by Travis W.
Kao is a great TV technician and is very skilled in the work he does. He was able to fix our LG TV before the Holiday's. We also appreciated his follow ups along the way.
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December 2023 by Pete C.
Todd did a great job fixing my TV! It broke on Thursday and he fixed it in less than 24 hours from the first call. Amazing! Todd has been fixing TVs since 1981 so a lot of experience here! This is the company to call! Highly recommended!
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December 2023 by Nathan M.
I called on Sunday morning and received a response almost immediately. Helped me out with my TV, thank you!
