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January 2024 by Olivia Welch
David and Gustavo helped me purchase a car and give me the most efficient process. They kept their promises to me and allowed me to ask as many questions and test out every function of the car before purchasing it. It gave me the ability to buy a car without any doubt or hesitations which was the best feeling ever. Very grateful to have had this experience.
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January 2024 by Sydney Nguyen
David and Youssef helped me purchase my first car and it was the best experience ever! We called David ahead of time to let us know we were coming but when we arrived David already had a scheduled meeting with another client so he politely introduced Youssef to us. Youssef was extremely knowledgeable regarding the car we wanted to purchase and answered all my questions :) They were both so friendly and I would recommend both of them if you are searching for a car!
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January 2024 by N B
Garden grove Hyundai gave me a great experience when it came down to narrowing down my options. Ali was very nice and not the typical pushy salesman. I was looking at many options like Mazda, Subaru, Toyota and Volkswagen, but the Tucson Plug In Hybrid stood out the most to me and I got it at an amazing price with 5 star service. I would definitely recommend skipping the other places and coming down here. Thank you again
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January 2024 by Darren Knowles
One of my best and quickest dealer experiences ever! My dealer's name was Jose, and he was literally the best. He earned my business by finding the EXACT vehicle I wanted and saving it for me until I was able to make it down to the dealership. We worked on a killer price, and then shook hands. He was very nice and not pushy like I've experienced before with other dealerships. After the purchase, he was even able to drive the car to my house to surprise my wife!! He then stayed and showed us every bell and whistle on our car. I could tell he was VERY knowledgeable with the hardware and software of the car...he wasn't just figuring it out as we asked. That was pleasant.So go to Garden Grove Hyundai and ask for my buddy Jose. I don't think you'll regret it!Also I would be remiss if I didn't do a quick shoutout to the finance manager that I signed all the paperwork with, Hanni. He knew I was in a hurry to get home and show my wife the car, and he was SO quick getting all the documents in order. AAAND we digitally signed 99% of the paperwork, so I thought that was very cool!!
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December 2023 by Olivia Pasillas
Add me to the list of people that finds this dealership to be pretty shady. The finance manager "accidentally" added a service agreement that I never agreed to on my sales contract & when I called him on the price discrepancy he tried to convince me that it was tax & license. When I pointed out that the total we had previously agreed upon already included the tax & license he left the room "to figure out what's going on" despite my paperwork with the breakdown of our agreed upon price sitting right there on his desk.
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November 2023 by Peter Ramirez
Fantastic place to get your car. David was super helpful! Got my dream car at a great price!! David has so much valuable knowledge that you just wanna keep asking questions. If you need a car and want someone whose gonna help you get a car within your budget call Garden Grove Hyundai and ask for David!!!
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November 2023 by ANTHONY
BUYER BEWARE:I bought my car in August 2022 and I had read reviews about the listed price online being different when you come in, which was the case by $6,000. They tried to “bundle” additional options that weren’t listed on their website or 3rd party sites and said they couldn’t sell it without it. After an annoying 2 hours, I negotiated a higher amount for my trade in and accepted an addition service package that includes oil changes every 6,000 miles. This should have been a red flag for me, but the deal made sense and I bought the Sorento.I came in late 2022 and had my oil changed without issue. Service was great. I came in today and NOW I was told they only reimburse $40 per oil change now because of a "policy change." I was pissed so I went to finance and had them print out my service contract and I called Fidelity Warranty to confirm my suspicion that they were choosing to play games and I was correct. The dealership is CHOOSING not to reimburse the entire amount.I talked to the Finance Manager and he said "we have this happen a lot and you just need to call Fidelity." I told them I spoke to Fidelity and that they confirmed that the dealership is making the choice not to reimburse the full amount which would make me have to do a manual reimbursement for the remaining amount ($46). They immediately changed their tune and said they would take care of it, but when they tried to "the system wouldn't do it so Sales is going to take care of it this time". They ultimately took care of it after pushing back, but they could not confirm that when I come back that I would t have the same issue. I am very insistent, but it’s likely they are doing this to everyone they are selling service packages to all because they don’t know how to administer the products and services that they sell.Thankfully, Fidelity said I can go to any other participating dealership which I 100% will be doing. PLAY STUPID GAMES AND WIN STUPID PRIZES. See you soon Kia of Garden GroveThey sold me a product and are choosing not to live up to their end because of new ownership at the dealership. This is a textbook case of bait and switch. BUYER BEWARE. The sales tactics and lack of integrity should be a warning to everyone.
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November 2023 by Mehrdad D
We had a very good experience at this location. Ali and Frankie helped us for a very easy and smooth purchase. We were in and out in less than 3 hours with the car key in hand, car washed and papers signed! I do recommend this location and I hope you will have the same good experience as us. Thank you guys!
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October 2023 by Ivy Vu
The environment and staff thoroughly impressed me with their professionalism and friendliness. I was expecting to be intimated but the whole process was smooth. Danny was a big help in making sure I knew everything about the vehicle, and I felt really comfortable with him. My family will most definitely come back here for another vehicle!
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October 2023 by Debra Kaiser
Great experience with Sales Rep Ali A. and the whole team @ Garden Grove Hyundai. Everyone was really pleasant to work with. They respected my time and got me finished with finance quickly! Great experience all around. I love my car! Thanks Ali A. & the entire team!
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October 2023 by Maria D R.
Came to find me a car, drove out in it. Thank you Danny for your helo. Very good service
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September 2023 by Ralph Umali
Called ahead and asked if they will be adding some dealer installed stuff that I don't need (ie door handle protection etc.) For a Hyundai venue .Was told it will be offered but it's optional. I asked multiple times to make it clear. They said it's optional. Drove 2 hours with my wife and toddler. Test drove and while test driving I asked again and was told it's optional and I don't have to take it if I don't want to. So I agreed with the price and everything went smooth until I got to the finance manager who tried to intimidate me and insisted that the add ons are required. I explained to him that I was told it's optional. He said there must've been a misunderstanding and that there a long list of people interested in that car and he can't give it to me if I don't pay an extra $3900 for the add ons. I walk out. Fortunately found a better Hyundai dealer (premiere Hyundai in moreno valley)with no add ons and for a better car (Kona) for less price than what they were asking for the venue after the "add ons" They were so upfront and easy to deal with I bought another one the following week.
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September 2023 by Albert Leon
Regard the one star you see because this place is not deserving of this one start. This location deserves not a single start. I WIATED 6 HOURS FOR AN OIL CHANGE, HEADLIGHTS CHANGE, AND WINDSHIELD WIPERS. I had an appointment at 9am and even arrived 30 minutes early just to ensure that my car would be there by this time. I specifically told Omar that all I wanted was my oil changed, headlights changed, and windshield wipers. Tell my why after my cars inspection which took 4 hours, omar comes back with three major things that need to be fixed, and one of them being my cooling system fluid. I told him I would not have them fix anything at this time and would like just my oil change, headlights, and windshield wipers done. 2 hours later I have a $430 charge that Omar did not bother to explain or review with me. He immediately got to charging me and no bother to explain what the hell went on. I see by previous reviews that this location has a history for not communicating to their clients what they are doing to our cars. I told the guy that I did not want anything else done to my car and upon reviewing my receipt when I got home, I realized I had been charged for something I did not approve. I even saw him cross off the 3 things I did not want to be done to my car. Also after the 6 hours of having me wait they did not bother to wash the damn car. They wet the windshield to make sure the windshield wipers worked and left all the dirt on the car. I called back to speak to Omar and no response despite a voicemail being sent. This place is robbing people of their money and causing people harm without a car in the world. If you take your car to its dealership they should treat you and your car with respect but I see that this location has no respect for their customers or themselves.
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September 2023 by Tracy Harrison
Please go check them out before reading all the negative reviews. My experience was exceptional. My sales rep was David Choi and when I say he went over and beyond to get me a deal; even with a few challenges on my credit; he got me approved !!! Not only did he get me into a new car, but he made the entire experience super fast and easy! I'm so grateful for all his hard work and exceptional customer service!!! PLEASE check them out for yourself!!! They have great cars and a tone of nice used cars!!!! I look forward to working with David Choi at Garden Grove Hyundai in the near future.
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September 2023 by Jose Perez
If you ever want to get a new vehicle this is your guy!!!! Ahmed Abukar he is incredibly friendly and easy to get along with he makes it feel like you know each since forever. He will help you in any of your needs and find a perfect vehicle for you. He doesn't disappoint. He is the only person that i have met that actually cares what a customer wants.
