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November 2023 by David Main
First time renting a storage unit after this location was recommended to me. Chris helped me out on the first day and made the process easy and quick. Seems like the front office people care which makes me more comfortable!
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November 2023 by Kathleen C.
Love this place! They really keep the property clean. The staff is very helpful and attentive. The manager Heme is very helpful and professional great personality Chris who completed our rental is friendly, fast and efficient (who by the way looks like Johnny Depp) Both are a total asset to the property and Even though the hours of operation rough not being open so late I tried to find somewhere closer to my house it was open later but ended up keeping my unit here because of them and it's worth it. Highly recommend this place five starsKathy ceesswell
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November 2023 by MARS
Very happy that I picked this place to store my stuff, Chris and herme was very helpful with my move in. Very nice people. I hope I spell their names right definitely will tell family members to come over here
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October 2023 by Elle S.
Will not cover damage from rat infestation that they knew about. Did not notify renters.
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October 2023 by Laura D.
RATS. I would give a zero if I could. I have rented several units here for more years than I care to think. 3 units, 1 in a different aisle. All had issues. My moving company came to move my things and it is evident that there was a major rat infestation. Wood furniture destroyed and upholstery damaged. Feces and pee everywhere. Another tenant tells me she was told someone brought the infestation in. No notification from management.Homeowners insurance excludes vermin. I canceled my insurance here, because the list of covered damage was the same as my homeowners policy. So the facility will do nothing.
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September 2023 by Laura Sell
I walked in and Yadi was very accommodating and professional and I think I’ll be very happy. The facility was very clean. I have a friend who is also here and is very happy and they have great reviews.
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September 2023 by Michael W.
the employees if this company are heartless. my son had a unit in Wellington fl. because of all the funeral arrangements we didn't even think about the unit. they did not care and charged us a late fee. never even offered the usual courtesy of they were sorry about his death. they then made us jump through all kinds of hoops to get access to the unit in an obvious attempt to get extra months rent by dragging our ability to get inside. GO SOMEWHERE else
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September 2023 by Fernando Cervantes, Jr.
I was recommended this spot by one of my friends and went in looking for space. As it was my first time at a place like this, I was unsure what to expect but Chris was very friendly and helpful and was able to get me the right deal. Thank you!
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August 2023 by Mark Villanueva
My wife spent hours shopping online for self storage in the Cypress/Garden Grove area. She suggested I visit three companies based on online price and location. After checking out all three in person I chose Smart Stop because they had the newest facility, the best offer and a genuinely kind service rep named Chris B. Their facility had the largest doors which I have found makes a difference. It was also less dated, well lit and well insulated. Pricing was by our calculation a little under market and therfore a value. Chris was informative without being pushy and asked questions to understand our situation. He went out of his way to call his District Manager in order to keep his word to us. If you go there tell him you want the price he would give his mom. Worked for me.
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August 2023 by T Meriwether
Smart Stop Self Storage is clean, well lit and elevators are accessible to storage unit locations throughout the complex, and we appreciate the security systems. They also supplied us with the use of push cart, which made the move much faster and easier! The staff, were quite helpful, friendly and had a great sense of humor! It was quite hot out and the staff even had cold waters, whitch they served with smiles.Yeah, check them out. It might make your day!Thank you Don & Hermès for making our move a smooth transition!
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August 2023 by Andria Thomas
I went in with my son to see and reserve a unit on behalf of the nonprofit I work with. I was helped out by Don whom answered all our questions. He was polite, professional and made searching for a new rental unit a breeze. We are looking forward to housing our products and such for the nonprofit with SmartStop!
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August 2023 by Cheryl M.
I have a unit and they have RATS so bad. Rat droppings all the floors they don't clean at all only in the office and bathroom. Talk to them and they do not do one thing . Management is lazy and lies big time. Do not rent there
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July 2023 by Desiree Mosqueda
Chris helped me out with an issue I had concerning my storage unit. He was extremely helpful and very courteous the whole time and I just want to thank him for his patience and time... You're Awesome!!!
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July 2023 by Connie Kerr
I recently stopped by the storage on Western Avenue in Garden Grove that a friend recommended, and was very impressed. The place was very clean, Don helped me find the right size of storage that fit my needs. He was very courteous and knowledgeable, plus the paperwork was done very fast. I would recommend to anyone who needs a storage place..plus the prices are affordable too!!
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July 2023 by Sergio Pena
Herme and Yadi were amazing! welcoming from the beginning, friendly and knowledgeable. Will definitely recommend to my family and friends. Carts are available for customer use and excellent Lighting.
