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March 2024 by Jacob Dodgion
Great service lots of communication, worker were friendly.
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March 2024 by Brian Roberts
Top NOTCH Customer Service.
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March 2024 by Daniel Cruz
Edit: bringing down to 1 star since they spilled oil on my car and didn’t even say anything or clean it. Won’t be back to this locationOverall was generally a good experience. I went to get an oil change. Most of the employees there were good and I had no issues with them. The service went smoothly since it was just an oil change. I normally bring my own supplies (provide my own oil and oil filter) because of preference.The issue I had though was that when I was paying for my service I tried using the $15 off coupon for an invoice of $40 or more and they didn’t honor it. The lead or manager that was helping me said that they have a fixed price for labor. I was confused since I previously went to another Valvoline months ago and I did the same exact thing (brought my own oil & filter and used the coupon) and it was honored there. When I showed him proof that they honored it at the other location he said “not sure why they did that, they shouldn’t have applied that coupon.” My thing is, he might be right since I don’t know what their policy is on that but from a customer service point of view, I feel like the right thing to do would’ve been have to honor it this time and just told me that moving forward he won’t be able to it. I would’ve been totally fine if that was the case. I might be nitpicking a little but that definitely lowered my overall experience there.
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March 2024 by Andrew
Super cool employees, quick service and they hooked it up with 2 Coupons
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January 2024 by Antonio Castro
Bishoy and his crew are fantastic and have attention to detail - great customer service from bishoy??
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December 2023 by Allison Brown
They are so efficient and fast! Left a little late to drive to Temecula and was out before I knew it and missed all the traffic! ? Like 15, 20 minutes- you get to sit in the car, AND they're affordable! 5 stars
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December 2023 by Arturo Garcia
Jon, Jesus, and the rest of the crew I didn't get a chance to get names from are all an A-TEAM!! I went in to get an oil change and a battery replacement from what I thought I needed. They cleaned my corroded terminals and added new battery just to find out the new battery was faulty and let me know to go get my money back immediately. They popped in the old battery which was still in good condition.. they even did a test on my car to see if it was something else besides the battery like the alternator or starter, but every thing was solid. Their honesty saved me money and their expertise showed! You definitely get what you pay for at this location!! Thanks team!
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December 2023 by Arthur G.
Jon, Jesus, and the rest of the crew I didn't get a chance to get names from are all an A-TEAM!! I went in to get an oil change and a battery replacement from what I thought I needed. They cleaned my corroded terminals and added new battery just to find out the new battery was faulty and let me know to go get my money back immediately. They popped in the old battery which was still in good condition.. they even did a test on my car to see if it was something else besides the battery like the alternator or starter, but every thing was solid. Their honesty saved me money and their expertise showed! You definitely get what you pay for at this location!! Thanks team!
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November 2023 by Minsu K.
I recently had my car serviced at Valvoline Instant Oil Change, and I couldn't be more pleased. The service was exceptional, with clear expectations set from the start. The team provided quick and quality service, making the entire experience smooth and efficient. I highly recommend them for your car maintenance needs!
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November 2023 by Shawn M.
This has probably been my best experience with a drive through oil change. The staff were friendly, informative, professional, and efficient.
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November 2023 by Michelle Becker
This place is great. You stayed in the car as they changed your oil. Safe and clean
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November 2023 by Dudu ULLOA
Came here for half price weekend! We usually go to the one on Edinger and Gothard, but the coupon was only valid at this location. No prob! This location is pretty awesome too. First, I love that we can sit in our truck while it's being serviced. Second, they really teach these kids some customer service skills. All locations, I believe, have polite and considerate workers, but today Jesus went over and above! He asked me to turn off my vehicle, but I first had to fully open all windows because it was way too hot. He actually took the time to bring us cold waters. It's not a HUGE gesture, but the kindness behind it is immeasurable.Jesus was great with the upsell. Some things I was aware of, and was bummed that I couldn't afford to take advantage of another coupon. But he printed out what I needed so it could be done in the future. I'd planned on buying my air and cabin filters at O'Reilly, and so I will. But Jesus said that if I do, he'd install them for me free of charge. Again, not a HUGE courtesy. But a kindness that this old bag can appreciate.Thank you,Jesus. Thank you, Valvoline. You made a pretty stressful Friday a little easier.
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November 2023 by Brandy Rodriguez
Great service, professional and nice. Went during the special so it was a pretty but but Lucas and his team were amazing.I will continue to give my business here :)Service: Oil change
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October 2023 by Don Vu
Honest people, they filled up my AC system but still no cold air so they didn't charge. Reasonable prices. More services than just oil change. The wait time is longer than at other lube shops. I'll definitely come back.
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October 2023 by Thuy L.
Usually go to location across from work but forgot today. Came to this location and received great service. Wonderful friendly staffs!!
