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June 2024 by Dannette Montague
Time to upgrade. No good deals. Just okay. Time to switch it up. Bye AT&T.
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June 2024 by Lourdes Bourke
I’m very satisfied to young Filipino worker, he is so nice and helpful. He solved the issue ( Redondo)
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March 2024 by Benjamin D.
I recently upgraded two cell phones, changed my internet provider and modified the payment method (auto pay) with a promotional incentive to obtain a free Samsung tablet with a data line attached to it. I qualified and purchased the promotional item and service. I was told the phones and promotional item were not available at time of purchase, therefore, requested the items be shipped to the store. When I arrived at the store on the initial delivery date the phones had arrives, but the tablet had not. I was informed it would be another two to three weeks. This past weekend (2/25) I arrived at the AT&T store to clarify confusing items on my bill (per store sales rep - a line for an apple watch I didn't purchase, a new line for the promotional tablet, insurance billed twice, and misc fee), aa well as to pick up my tablet. When I asked about my tablet, the sales rep told me the regional manager came by a few days prior, and said since we didn't pick it up before the promotion ended, they had sent it back. This was both confusing and upsetting considering I already paying for the line activation and other fees attached to the tablet, and enrolled in programs I normally would not in order to qualify for this tablet. The promotional items were a catalyst for upgrading two phones, a change in internet service and payment method. Now I'm paying for something I didn't purchase, and device and line I did, but will not receive. I don't want my money back. Like AT&T, I want the agreement honored. Unlike AT&T, I cannot renege on our agreement without paying the total cost of the contract (two phones and two lines for two yrs). It appears to be a classic bait and switch. I hope the promotional incentive I purchased will be honored but judging by the rest of the comments here hoping for anything resembling honoring agreements, and providing conscientious customer service, is out of the question.
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February 2024 by Aj S.
Don't come to this att store. Been here a couple times and both times my time was wasted. Workers won't help unless you trying to buy something from them. Buncha lazy bums work here.
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January 2024 by Stephen Jordan
EXCELLENT SERVICE
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December 2023 by Aimee B.
Came in this location to turn in my old iPhone as part of the trade-in promotion for the iPhone 15. The process was simple but then I asked her while I was in there if she could pair my watch, which I've had for 2 years, to my new phone. The process took a little longer than I expected and I had to get on the phone with a representative which was odd to me because all I was doing was pairing my watch so that I can receive notifications on there as I always did. A month later I received a bill with "WATCH LINE" charged with $93 which included Apple Care that I also didnt consent to, in addition to the previous watch line that I already paid $15 for each month. I called to cancel it and they told me I needed to go to the store to get some kind of proof from a manager that I did it so the manager was kind enough to make a note for me. She is the reason I gave 2 stars and not 1. I later called customer service and they credited my money back but just beware when asking to pair your watch with your new phone and make sure they know its an existing watch. All I asked was for her to pair it to my new phone, not to add a new line but maybe I should've been more specific.
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November 2023 by Edward Shy
The at&t representative took a genuine interest in my needs and was proactive in helping to satisfy my needs in a professional manner all the way to the end.
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October 2023 by Ray W.
The sales lady was very helpful when I was in the store. Unfortunately, the package I was quoted was much different from the bill I received.
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October 2023 by Harlan Stoneham
Nice clean environment. Staff polite and courteous!
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July 2023 by Francis Horton
Tank you Myramda you helped me out so much. I don't know how I would've saved money on my bill without you! Highly recommend her customer service!!
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July 2023 by Cathye Price
Help me remove virus from my phone other stores didn't even wanna help me
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July 2023 by Adams
Marla was very nice ? and is bilingual I loved that!!
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July 2023 by nagi danaf
Omar the assistant manager was very rude
The salesperson was a cheater she told me a promotion where I can buy one get one free I ended up paying for 2 phones
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July 2023 by Marco Escalante
The salesman was helpful
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July 2023 by Cliff Kuriyama
Tierra was very friendly and helpful. Overall very positive experience
