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January 2024 by Catherine W.
do NOT bank with Citibank. After I was scammed out of $2400 in November they "recommended" that my account be closed. I was told that upon making a final decision, it would take between 30 and 60 days to receive the funds in my account (regardless of the scammed amount) and that there was a "freeze" on my account. HOWEVER, there was not enough of a freeze to prevent them from accepting my Social Security payment for December, even though I had reported new financial information to the SSA.Worse customer service i've ever experienced (totally Philllpines'based). Right hand has no idea what the left hand is doing. You'll be put on hold and transferred around randomly. STAY AWAY FROM THIS JOKE OF A BANK !!!!!!!
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April 2023 by Bree M.
Need better staff came here to deposit my check, since I was in the area I'll never come to this location again I'll stick to Hawthorne! Manager was rude in front of me and the guy (teller) didn't seem like he knew what he was doing
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August 2022 by Kourtney S.
Very poor customer service!!! Lack of training is highly & sadly noted.... Management is extremely poor and noticed.
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January 2021 by Lilly M.
This is the worst bank ! I went to use the atm 3 times this week and the machine is out of service! Every time It cannot dispense money or out of service.
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June 2020 by Nan A.
This bank offers nothing but crappy service, especially if you are a part of a minority group.
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June 2020 by Ashley S.
The branch manager is HORRIBLE. Nothing more nothing less her customer service skills are very unacceptable and she needs to be replaced.
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December 2019 by Bree C.
Bank teller Tess Argel is awful!!! Worst service ever!! This person ask 30 questions that was not necessary or needed. She needs to be retrained or removed!!
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October 2019 by ELI M.
Horrible service treat people like Third World country I will never Bank with City Bank Especially this branch in Gardena
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October 2019 by Lilly F.
They should just close this bank! Every time I go to deposit a check the ATM machine is always down, they are super slow when I do decide to go in the bank, why do they have one ATM machine and it's always out of service?
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August 2019 by Mitch Y.
For my needs this branch takes care of me quickly and efficiently. The tellers are really nice, friendly, and accommodating. I go on off hours and I'm in and out in a flash!
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April 2019 by Megumi H.
Worst customer service Teller talked back after I complained When I mentioned him I felt very bad having problem He replied @i had good day " Awful customer service Manger told me he is from Redondo beach branch Don't go there " he still at western during his training " Unbelievable
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March 2019 by Dikran A.
Horrible service, it's better to go to a small bank or a credit union. I had fraud on my account and five weeks later my new account wasn't opened yet. Horrible just horrible.
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March 2019 by Tami D.
This bank has very bad customer service. I stood in line for 20mins and was told I had to wait until they finish servicing their customers with accounts before they could help me. Needless to say every time it got down to one more person two more would walk in!!!! This is poor customer service and after standing in line for almost another 35-40mins I was told they couldn't cash the check because the amount was too large and she sorry they didn't tell me that after waiting for so long . I have a credit card from Citibank which I closed today!!!!
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November 2018 by Kiana B.
Today 10/21/18 at about 3:30pm, bank teller Jara had great customer service! Greeted me, was very informative & polite. I will be coming to this location now instead of the one on Redondo Beach Blvd.
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September 2018 by Tammie G.
I'm giving this 0 stars. I went to the bank to open up an account. I was not greeted by anyone. There were 2 people in line and 1 teller with someone else helping the teller. There was a lady sitting at one of the outside desks waiting on who was helping her. There are now 2 ladies in the teller area but they are doing their own thing and then there is a guy in the Citi Business. He is sitting at his desk doing who knows what. We are waiting and waiting. Another person walks in and now 3 people in line and 1 person at the teller. Wait and wait. I finally ask a couple of guys in the line if this always happens. They said pretty much. Citi Bank just lost my business. Was not impressed. Plus parking lot is small and to get out of there on a busy street with no signal is a big no. I'll go somewhere else.