-
February 2024 by Catherine W.
Froze my account for 3 months straight while accepting my direct deposit. Inefficient staff. Obtuse, secretive head office. Totally frustrating experience overall.
-
September 2023 by Ernesto M.
I was not treated as a customer. This employees are racist and don't care about my needs. It was a Citibank check that needed to cashed. Instead I was forced to open a checking account and my check after 7 days has not cleared. Hani the branch manager was notified and didn't return our calls.he always claim to be in a meeting. Fabiola his area manager was also notified and has not returned our call. Mind you this is a Citibank check. They made me feel like a criminal with no mask on to cash one of their own check. When I called customer service. I got people from other countries to try to help but they couldn't speak good English and one told me that Gardena didn't have any Citibanks . another asked me to spell Torrance and other words. I was hanged up by customer service reps and supervisors.
-
December 2022 by Christopher Boull't
Helped again by Lourdes! thanks for fixing my account! Happy holidays!!
-
November 2022 by Chris Boull't
I was helped by Lourdes! She went above and beyond to fix my account! Will definitely be returning to this location.
-
December 2021 by K.L. C.
Maurice helped me so much by going through stacks of $10 bills to get me the nicest and newest notes for Christmas gift giving. Wonderful customer service!
-
October 2021 by Jayne K.
I was at this Citibank yesterday because I was having issues logging into my account. I was able get my problem resolved by Lourdes!!! She is amazing! She was very patient, kind, understanding and was able to help me in getting my account reactivated again. Sometimes, when you go in with problems, not everyone is excited to help! But Lourdes made an impression that she loves what she does and does her best in helping her customers. You are amazing Lourdes!
-
March 2021 by Christine Cantrell
Just like to say that the manager truly cares about her customers. I had to do a large withdrawal and she worked with me to get it done smoothly and safely on both parts if Citibank and myself as the customer. This process, once my account was clear for it, took very little time. While doing this, I watched as the tellers took care of myself and other clients. It was a very friendly experience. If a Citibank customer is thinking about using this bank branch, or switching from their bank to Citibank, it would be a good choice. I give Citibank in Gardena, on Western Ave in California10 STARS ? ☆☆☆☆☆☆☆☆☆☆!
-
March 2021 by Donna Peace
This is my go to bank. It’s the friendly neighborhood feel. No long lines. Very professional helpful employees. I had a mess on my account it was my fault. They took a lot of extra time to go over it everything and help me correct my situation.
-
March 2021 by Donna Dorado
I love this branch. Friendly and fast. Never a long line. A diverse group of employees.A+. I’ve been using this branch for years.
-
April 2020 by Mary Dee MAllARI
Super wonderful customer service at this specific branch. I think my bank tellers name was Marisel. They are very clean and she went above and beyond to handle my banking problems and requests. I'm actually shocked at how kind they were as I'm not a big income maker and most banks would judge me real quick. Very professional and very happy how hard she worked to make me happy. Attended to my requests fast, efficiently and against all odds. Highly reccomend. Very trustworthy.
-
April 2020 by elle ma
All the staff are Latinos. They are rude and racist. Unprofessional. I hate having to go to this location.
-
April 2020 by Ted B.
Do not bank here they are frauds Tried for 2 months to call district manager Carlos S.. and he won't help Pull all your money out I warned you!! Citi acknowledge a fraud claim and I still can't get my money Ted
-
April 2020 by Thomas M.
First of all BIG THANKS TO REJIN MEDINA for being awesome. Not only did she retrieve my forgotten debit card from the ATM (which my D****** left) but she also called me and informed me about it. She held it but I was busy and they had to destroy it. So when I was ready to pick it up she said no worries a brand new will be issue tomorrow asap. And yes FedEx brought it ASAP the very next day. Thank you REJIN MEDINA awesome customer service.
-
November 2019 by luisml1
Impossible to cash a chk with out going to a special branch. A bank that won’t cash it’s own chks. Amazing!
-
November 2019 by D Dorado
My favorite branch. Never busy always friendly and great parking.
