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November 2023 by Roy L. Jones
I love working at patio heaven, they treated me with respect.. I only work there temporarily but I would love to work there again, just waiting on the phone call
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June 2022 by Julius Klein
Amazing experience. Very friendly staff. Jared is a great guy! They re-did my couch cushions and the finish was as firm as I was expecting. The finished the work 2 days earlier than anticipated. I definitely recommend them.
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March 2022 by Sevenstartowing S.
VERY UNPROFESSIONAL!!!! They have the worse customer service ever!!! We are a towing company that towed their vehicle back in October. The insurance company sent us the information to tow the vehicle (have proofs) and now they are saying that we towed the wrong vehicle. I called Patio Heaven to get information on the type of vehicle, and they were extremely rude, unprofessional and disrespectful. I spoke to the receptionist; I think her name was Alisse and she transfer me to Julie. Julie has the worse attitude; she didn't let me talk and hung up on me. I called back because I thought the call got disconnected and the receptionist hung up on me as well. I called back again and the "owner" that didn't want to give me his name was being extremely disrespectful accusing my driver of changing the plates or changing things on the vehicle. All I wanted was to verify the vehicle information so I can collect payment from the insurance. I am extremely disappointed as an owner myself of how they treat people. I feel very bad for whoever shops at this location. UPDATE: After our company conducted an investigation, it was concluded that the insurance company had sent us the incorrect information on the vehicle. I called back to apologize to them for the misunderstanding and the "owner" was still unprofessional and called me a "***** because I called them and I "wasted their time ", when they didn't give me the opportunity to talk. He hung up on me again. How Rude. I hope they never make a mistake/ have a misunderstanding and they don't get treated the way he treated me. I was going to delete this review but after speaking to him, I decided to leave it so everyone can know how they treat people there. Have a fabulous day!
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January 2022 by Joan G.
I was very happy with the chaise lounges I purchased, they were exactly as described right down to the color!. There were minor issues that I brought to their attention and they (Elise) responded promptly and was very accommodating and made sure I was happy with my purchase. It was a pleasure to deal with them and i highly recommend the company and appreciate the professional , timely customer service.
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May 2021 by Michael C.
I have dealt with Patio Heaven for several years and found them to be real pros who know their business. last year i ordered a bunch of bar stools and one had a minute scratch. it didn't bother me but they insisted on making it prefect. Recently i ordered 30 custom cushions and they came in perfectly. I couldn't recommend this company more highly
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January 2020 by Beau Lazar
Unparalleled products and service.
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July 2019 by marc s.
In a world that sometimes forgets the art of great customer service, it is a welcome relief to find a business that treats a customer as if they were members of their own family. I was in need of a replacement of a very sun weathered outdoor umbrella canopy. After using Google to find relevant companies, I called three businesses to compare prices. The one company that stood out from all the rest was the information I gleaned from Jared at Patio Heaven. He was super friendly and knowledgeable when we initially spoke on the phone. I decided to visit the Gardena showroom with my tattered canopy. Jared couldn't have been nicer! And the two women that greet you upon arrival also proved to be incredibly friendly. Everytime I called for an update, they knew me by my first name. Like I said, there's a true family feeling there. Jared kept me in the loop with updates as to the finish date. I was very pleased with the quality and workmanship of my new custom Sunbrella canopy. I called Jared to request a minor alteration to the final product. Customer service is such a high priority for him to ensure my complete satisfaction, he actually came to my house to pick the product up then re-delivered it later the same day! Great job Jared and the entire team. Thank you.
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April 2019 by Estephany Guerrero
Gorgeous patio furniture and cushions. Can make amazing custom cushions for my personal furniture and they have large selection of high quality fabrics!
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April 2019 by Jay Howard
Horrible customer service....refuses to stand behind their expensive products!
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January 2019 by Marissa M.
Great staff. Always helpful and willing to go the extra mile to make sure you find what you need.
