March 2022 by Harley D.
Watch out for the Gardena Uhaul location. I filled the Fuel Gas tank to the same level as when I picked up the truck and they still charged for the Fuel Gas tank as though I never did. The contract said that they will pay $50 if they do not have the truck at the location promised per email. When I called several times over the next several weeks to complain, Uhaul representative Jane immediately hung up on me the minute she knew that I called to complain and not to rent. I tried on line chat and Uhaul immediately disconnected my chat the minute they knew that I was not rent. Uhaul withdrew from my credit card whatever amount they please so don't be fooled into thinking that you only pay whatever the contract said. And when I filed a dispute with my credit card company and of course Uhaul NEVER responded to my credit card company request for paperwork for over 1.5 months. Uhaul avoided all of my efforts to contact them for 5 months for refund. So instead of paying me for the $ they overcharged and owed me, they sent me to a collection agency Vangroff Williams (VW) to shut me up. And I called VW, they didn't answer my calls either. Uhaul is extremely dishonest and unless you are willing to pay whatever amount they charge, avoid Uhaul at all costs. Home Depot is a much cheaper, more reliable and honest rental company
