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December 2023 by Monica Lowery
Always love going to the bank, they are so helpful with me and patient, they try and hurry people out I stead of waiting in long lines. I will be back thank you for your business
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October 2023 by Sylvia Smith
I love it the location is so convenient and the people inside are so helpful
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September 2023 by Kelly C.
This branch is literally managed and staffed by morons. I've had nothing but issues since US Bank took over this branch and the customer service has hit an all time low. Line is always long and the wait is even longer. I remember the days when the manger would actually step up and lend a hand to the tellers to take straight deposits and withdraws, not this branch. The manager will either sit there and stare out at the line and when he gets up all he does is try to point people to use the ATM's. I came in to add my wife as a signer to one of the many accounts that we have housed here and I had to leave to make an appointment even though the woman banker was sitting there on her cell phone. Made an appointment and came back about two weeks later and the same banker seemed confused and flustered and still didn't know how to relay the information from the people on the phone to us so she said sorry we can't do this and then literally told me next time put more information on the appointment so I wouldnt waste here time. I knew she was wrong and that it could be done so I made another appointment at the Manhattan Beach branch. Low and behold the gentleman that we spoke with was confused as to why it couldn't get done and did it. Moral of the story, avoid this branch at all costs.
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September 2023 by Junichi Kaneki
To record this, August 28/2023 I tried to deposit my money about $1500 into my account by the ATM where located inside . ATM got an error and $1500 was failed to deposit and the money did not return to me. I asked one of bank teller who is young American for help. She told me to call up the number by myself and she couldn’t help. And then I asked another Asian teller I think she is 2nd or 3rd generation Japanese helped me to call up the number. She helped me a lot.Anyway it will takes 45 days to get my $1500 into my bank account. I’m afraid if I lost them all.
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July 2023 by diamondcox43
Been in line for almost 45 mins.. only 4 people ahead of me.. manger going around asking us what they came for.. he needs to be worried about having another window opened! Y’all see it’s over 10 people in line.. Pick up the pace and open another window! Ridiculous
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June 2023 by Jay Nelson
Stood in line for 45 minutes! 2 teller windows open out of 3. 12-15 people in line. Manager should have been behind the 3rd teller window but wasn't. Been a customer at that bank for 30 years. This merger is going to lose customers. I'm thinking of going to a more efficiently ran bank.
