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November 2023 by Curtis S.
They are the best. They are fast and the quality or work is exceptional. I've been going to this business for over 10 years
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September 2023 by Javier M.
One of the insurance shops couldn't fix my car but luckily western auto body took a look at my car and was able to fix it. They did a great job and also fixed my airbag and seatbelt too and were helpful with any questions.
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May 2023 by Frank Takaki
Ordered parts ahead of asking me to bring my truck in so the turn time was very fast. Also great customer service from Mark.
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April 2023 by Moca M.
I've been meaning to do this review for months now. I kept thinking how should I show my gratitude and thought leave a review! So here I am, my car was hit in a hit a run and let's just see every concern and even after work was done I had a few things i personal felt were off and they didn't hesitate to look into and repair. I dreaded taking my car back when I had a minor issue (I didn't take it personal or was upset cause I get it comes with car especially after damage was done) but anyway, they didn't make me it ever a hassle! I truly appreciated all that they helped with because it was always the last thing I felt like dealing with. Thank you!! The manager is great and the whole staff overall
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March 2023 by E. S.
My rear-ended, 2007 'vert was rejected for repair by insurance-recommended Fix-Auto/Jim/Jack's Auto in El Segundo--too old; couldn't get parts in easily, would take months, etc., etc. So insurance totaled it, I kept it for salvage, and took it to Western Auto Body in Gardena for repairs. They people were magnificent. Marc took an immediate interest in the car. The owner Sam came out to take a look, reassuring me that they could indeed fix it, smashed-in rear bumper, dislocated, raised-up trunk, and all. They looked at it right then and wrote up an estimate, which turned out to be almost exactly the final cost. Instead of the months that Fix Auto/J & J's El Segundo told me it would take to fix with factory parts, W. Auto Body had it finished in about two weeks with their reshaping/repair/replacement processes. She looks like new! It was a great experience. I highly recommend them.
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February 2023 by Mike P.
My truck got rear ended and although there was not much damage done (thanks to my tow hitch) I still wanted to report to my insurance. My insurance gave me options where to take my truck for repair and I ended up choosing Western Auto Body based on reviews.When I got in the office, I was greeted by Sam who eventually became the person that helped me through the process of getting my truck repaired/inspected. I had concerns about the integrity of the frame after I got rear ended so I made sure to mention it to Sam.Sam went outside to check my truck and found some scratches and some bumps in the rear bumper. He suggested that it gets replaced to which I agreed (thanks insurance). He told me it should take a week or two for the parts to get delivered which I didn't mind because I know of all the delays happening with car parts.Anyway, the day I took my truck, they quoted me 3 days to which they executed in a timely manner. During the day of picking up my truck, Sam mentioned that there is going to be a 2 hour delay from our agreed pick up time. This is because of some imperfections that he saw on the paint and he wanted his folks to perfect and match the oem color. I respected that and I actually appreciated the attention to detail.When I picked up truck, it look like nothing happened in the rear bumper and they fixed the sag in the bumper. Really great work. On top of that, they even provided me with a courtesy wash.All in all, I would give Western Body Shop a 5/5. Sam and his team provided me with exceptional service!
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February 2023 by Adam R.
My sister dented my car on my driver side door coming out of a parking spot. I was so frustrated I didn't know what to do so I checked google for great auto body shops and found Western auto body. I went in and I met Sam, He was very helpful and respectful and you can tell he cares for his business. Sam was able to fix my door within just a couple of days I was very happy and impressed of his work. I would definitely come back and recommend this spot to people for sure!! Great employees, great environment and great customer service!!! 5 stars fs
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February 2023 by Ang B.
This was is the best if you need any auto body work. Unfortunately, I have had a few body issues arise on my car and I only trust this place to take care of my car (and I am very particular about my car).Marc is great, always friendly and willing to help. They are very professional, honest and do exceptional work. They will try to work with you if they can, should you have any concerns on pricing.I HIGHLY recommend this place should you need any body work. At least check them out if you need an estimate. You will not be disappointed.
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February 2023 by Olivia B.
Excellent customer service. Delivered my vehicle as promised. My car was fixed like new, and returned spotless super clean. Sam was amazing and very helpful. I will definitely recommend Western Auto Body.
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January 2023 by Claire T.
I worked with Mark and he was very friendly and had excellent customer service! The other staff members were the same as well. I got in a small h accident and went through the other insurance and Marc helped me throughout the process and made it possible! I would recommend and definitely come back if anything else happens. My door was replaced and matched the exact paint on the body of my car which has a rare color. Thank you Western Auto Body!
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October 2022 by Maria T.
My daughters car has been there since August! Yes, you read correctly, August. It is now mid October and $3k in with Ubers. A complaint with insurance company has already been filed. When last asked "how much longer", they literally refused to give a finish date. 2 months is extremely unreasonable! DO NOT go here!
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September 2022 by Ron Spears
I took two of my cars to them for some custom work. One was a BMW Alpina B6 and the other was a Jeep that has been featured in a magazine ad and calendar. They did a great job on both with no issues.I took my wife’s X6 to have badging changed out to black. Got it back same day no issues.Services: Body & Trim
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July 2022 by Betsy G.
BEST experience ever. Sam and his team did an amazing job, better then what I could've asked for.They were super helpful, knowledgeable, professional and clearly very skilled. I feel like I'm driving a completely new car! I will continue to come here for future references and refer any one I know to such a great shop! Thank you guys!!
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June 2022 by Karin T
I really like them here. They are quick to give an estimate. Never make me feel like an intrusion. Good PR. Very informative and polite on the phone as well
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May 2022 by Scott Y.
My new Ford Maverick pick up was rear-ended, this being a new model Ford proved difficult in obtaining parts. The perseverance and follow up of Western Auto Body sped up the repair process and their work is impeccable. Thank you Marc & Sam