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February 2024 by Mark C.
It's smooth if you're the only one here otherwise this location is a joke. Always only 1 person working the register with 5 waiting in the lobby and 5 people sitting at their desks doing absolutely nothing for sure. Elena though is consistent. she's here every time I'm here and she always makes transactions smooth. Good luck still better than the dmv.
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February 2024 by Frank Diaz
I love that this place takes care of dmv needs. I was helped and in and out in less than 30 minutes. Quick and painless.
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January 2024 by Kristina S.
Great roadside service, great customer service and love the perks of an avoiding DMV for some services.. recommend to all.
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January 2024 by Magie E.
As a 30 year member of AAA, I called the Gilroy Tripple AAA office, and my phone call was answered by a unprofessional man who from the moment he answered the phone sounded like he was being bothered. I informed him that I had found online that Tripple AAA does provide specific DMV related help to their Tripple AAA members. If you call all the AAA branch phone numbers, their recordings clearly states that they provide specific DMV help to their members. The man's rude and offensive manner took me aback. He responded that he was not the DMV and didn't think that AAA offers any DMV services and that he would ask around his office and have someone call me back. He kept talking over me, not letting me talk to tell him that I already knew that AAA offers that specific DMV service to AAA Members. He cut me off and told me he would try to have someone call me back. When I asked him if I would be receiving the call today, his answer was that he did not know when they would call me back. This type of employee gives AAA a really bad reputation. Hopefully he's not in management.
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January 2024 by Mary Barnes
They went out of there to help
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December 2023 by Art de Werk
I went there for DMV purposes and it was a pleasant experience. The staff were helpful, there was no waiting, parking was easy and my DMV issue was promptly taken care of. AAA is a good company to do business with.
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December 2023 by Yvonne Espinoza
Very fast and efficient the AAA team there are very helpful and kind especially Sonya E. ? very easy to talk to Add is bilingual??
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December 2023 by lili mercado
They advertise that they can notarize documents but if the notary is working as a cashier then they cannot notarize. I went today to get a document notarized and I was told that she is out to lunch until 2:30p.m. I called before I went out there again to make sure she was available and I was told that there is no one to notarize a document until Monday because the notaries are cashiers today. They should advertise when their notaries are available.
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December 2023 by R M
Nice office staff. Mr. Patrick R was helpful and knowledgeable, got me a quote and now I am a new AAA customer. Thanks
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November 2023 by Bryan Cox
This office is always really helpful either on the phone or in person. I added an item over a chat too. Great coverage and great service is a business model I can get behind!!
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November 2023 by Millie Medina
I've been to several other AAA BRANCHES and I've been assisted by great people. I came to the Gilroy branch and the representative that helped me has the worst customer service and does not know how to make a customer feel welcome. I've been with AAA FOR MANY YEARS and have never come across anyone as rude as this person was, he needs hospitality classes or a different profession. Good luck to you all. I decided to remove the representative name. Everyone may have their own experiences good or bad should be shared, so that their business can improve.
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November 2023 by Matthew Manning
Terrible location. Other AAA offices have been helpful and polite. I have had two different bad experiences at this location where one woman was rude and turned me away for renewing registration on a vehicle which I have renewed at AAA before. The other made me wait while she angrily talked on the phone about getting bottomless drinks at a brunch reservation
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November 2023 by refugio villagrana
This branch has great representatives. I have always had great experience in AAA branches a as well. This has been my home branch for 2 years now
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November 2023 by Joanne Willson
I took my son into the branch so he can make his registration payment and we were in and out very quickly and they were very nice to him. I always recommend AAA it's a very unstressful insurance company
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November 2023 by Millie M.
I've been to several other AAA BRANCHES and I've been assisted by great people. I came to the Gilroy branch and the representative that helped me has the worst customer service and does not know how to make a customer feel welcome. I've been with AAA FOR MANY YEARS and have never come across anyone as rude as this person was, he needs hospitality classes or a different profession. Good luck to you all. I decided to remove the representative name. Everyone may have their own experiences good or bad should be shared, so that their business can improve.