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March 2024 by Mike Aceves
Well unfortunately we bought some furniture through them and Joe is by far the worst salesman ever and a typical Asian going word for word off a script and saying he is well within his estimate and dragging his feet and not doing anything to expedite our shipment. You would think to make a customer happy he would get on the phone with logistics and maybe get our stuff delivered as soon as possible. But no. Typical Asian style he made his sale got his money and doesn’t care about customers satisfaction. I highly do not recommend buying from Joe or Ashley.
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October 2023 by Stacey Mattish
The salesman was super helpful and honest. I walked in just to get information and walked out having purchased a new couch and loveseat. They were the floor model and were half-price. With it being Labor Day, we didn't have to pay sales tax either. Nice!
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October 2023 by Annika DeHerrera
Isabel at Ashley furniture is amazing. I was having a bad day after going to Rossos furniture and having rude service. Can in Isabel greeted us with a friendly smile. We are getting a couch, coffee table and dining set.
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July 2023 by Charlee Sorrels
If I could give negative I would! The ladies in this store where extremely rude and not helpful definitely will not be going back!
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January 2023 by Michael B.
Went to Ashley HomeStore to buy a complete California king bedroom set. Only needed just the headboard because we have an adjustable bed set, but also needed two end tables, a dresser, and a five drawer chest. We were helped by Mariela Olvera and she did an excellent job of answering our questions and pricing numerous combinations before we finally chose our set. Mariela was professional and friendly. They also negotiated some discounts at the end. Would definitely recommend.
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December 2022 by M D
Great selection of Ashly furniture. The building is large and well stocked. Most of the sales people are knowledgeable, although the day I shopped the sales person was new. They still did a great job of asking me if I was looking for anything in particular and took me to the area I had talked about. Although I didn't find what I was looking for this trip, I have purchased items from this store. Their delivery was on time and the men were careful of doors, walls. and the hardwood flooring. They were efficient and unpacked the items gave me all the paperwork and took all the packing material with them. I would certainly buy from this Ashly store again.
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November 2022 by Nina Jackson
Joe is always very help and friendly! He’s helped us many times and we’ll keep coming back to him.
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July 2022 by Rory Benedict
Nice selection of furniture items. Very helpful and friendly staff. They are not too intrusive and are helpful for measurements and looking up furniture specifics, such as fabric choices and other options.
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July 2022 by Tracey P.
Always a pleasure trying to find the right piece of furniture or home decor here. The Ashley furniture employees always make it easy. The customer service is excellent and I never have trouble reaching anyone on the phone either. My husband and I purchased these recliners because they were just what we were looking for and even had an option to have them delivered and set up in our living room. We adore them and now Ashley furniture as well. They make it easy and pleasurable.
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June 2022 by Kristina PASILLAS
Great People And Even Better Customer Service The Ladies In The Office Are Amazing! Great Variety Of Furniture. Pop In And Say Hello.
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May 2022 by Barbara Leon
Our customer service with Mariela Olvera was#1 customer service..very professional and not pushing..great attitude..when we go again I want her
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April 2022 by Lorena C.
I paid in full for a sectional that we are still waiting for since February and I called to get a refund and they said they have to wait for floating manager to approve the refund because the Manager is no longer with them. I don't recommend buying anything unless they have it at the site.
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March 2022 by Katt
Great selection of Ashly furniture. The building is large and well stocked. Most of the sales people are knowledgeable, although the day I shopped the sales person was new. They still did a great job of asking me if I was looking for anything in particular and took me to the area I had talked about. Although I didn't find what I was looking for this trip, I have purchased items from this store. Their delivery was on time and the men were careful of doors, walls. and the hardwood flooring. They were efficient and unpacked the items gave me all the paperwork and took all the packing material with them. I would certainly buy from this Ashly store again.
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March 2022 by R AQUINO
I received the worst customer service here. So, I found a sofa I liked in store, but decided to look up reviews first and do some research online. But, I found the exact same sofa cheaper at another retailer online, so, I called the Gilroy Ashley store to inquire about the item and the salesman I spoke with refused to price match the sofa saying the price online was "too cheap". I asked him about the Ashley Price match Policy to which he doubled down saying, "yeah, I'm not gonna do that" (price). When I asked to speak to the manager, he said "she's not here now" "and she'll tell you the same thing" and ended the call. Ashley you lost a customer who was ready to buy.
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March 2022 by Karla R.
The minute I walked into Ashley's Furniture Store I was warmly greeted by Joe Rondez. I went in looking for a very specific kitchen table and Joe provided such stellar service. Joe is one of a kind, takes his time, and I feel lucky to have worked with him. He went above and beyond to get me just what I was looking for. I gave him details of what I wanted for my kitchen and he provided his best suggestions without any pressure. He is very knowledgeable, super friendly and very passionate about what he does. He helped me find my perfect table and I can't wait for my table to arrive! I loved working with Joe so much that I went back the next day to purchase a beautiful bedroom set from him! I'll be back for more furniture in the future and I have already recommended my family and friends to go to Ashley's! I also want to extend my thank you to the girls at the front desk (specially Christina) and the store Manager (Rocio Gamboa), for their excellent customer service. Thank you so much, Rocio, for providing exceptional customer service and being extremely accommodating!
