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July 2024 by Thomas Wilson
Great service, saved us money.
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July 2024 by anna
Friendly gentleman helped sync my CarPlay today. He came outside to make sure it worked and I was on my way in just a few minutes. Thanks!
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July 2024 by Tracy Abronzino
Outstanding service!!
After two days of working with the ATT call center we finally took my new iPhone 15 pro Max into the store and we not only were greeted by a very friendly staff but Ruben resolved my issue within minutes!
Ruben was extremely knowledgeable, Professional , gave me great advice on other questions I had . I highly recommend this store and I I ever have a need I will return to this store. Thank Ruben, Nikko, Isdro
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June 2024 by Trish Kane
Phone upgrade handled with great efficiency and details about AT&T wireless tv service was really informative. Thanks Nikki and Carlos for providing fantastic customer service!
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June 2024 by RL RLBellot
I recently had the pleasure of visiting the AT&T store in Gilroy, CA, and I was fortunate enough to be assisted by Amberrae. Her service was nothing short of exceptional.
From the moment I walked in, Amberrae greeted me with a warm smile and a welcoming attitude. She was incredibly knowledgeable and took the time to understand my needs and preferences. Whether it was discussing various plans, explaining the features of different devices, or answering my numerous questions, Amberrae did it all with patience and expertise.
What truly stood out was her ability to make the entire process smooth and hassle-free. She went above and beyond to ensure I was completely satisfied with my purchase. Amberrae’s professionalism, coupled with her friendly demeanor, made my experience at AT&T Gilroy truly outstanding.
Thank you, Amberrae, for your excellent service. You have earned a loyal customer!
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June 2024 by Harsh Mehta
Super helpful staff and store manager. The team was patient despite it was taking longer than expected for them to resolve the issue
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June 2024 by JOSE MO8MO CAMACHO
Customer service attetion and their knowledge was the worst ive ever seen never coming back thanks for nothing the worst of the worst
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June 2024 by Ivett Acosta
Nikko had amazing advice for me. he was extremely helpful in getting me on my way.
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May 2024 by Jenay Haworth
Nikki was amazing at helping us with what we needed help with today!
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May 2024 by Mathew Jacobs
Nicole was great in answering all the questions I had and was very patient as well.
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April 2024 by Vincent
Went to the store to upgrade my old phone. Asked how much an additional line would be. Assistant Manager assured me my bill would only go up $45 per month. Was very hesitant told him it doesn't sound right. Again he assured me that it would only go up $45 per month. I was still reluctant and the gentleman became very pushy as if I had wasted his time. So reluctantly I agreed to the plan. Well my plan went up over $100 per month. I didn't catch this in time and now I am stuck paying extra money I don't have. If you can't believe the assistant manager knows what they are doing who can you believe. First net and ATT customer service was very friendly and apologized but Cyndi anything. Per customer service own words the sales staff are just worried about getting a commission. So beware of who you deal with and pay attention to every detail and the details of your bill closely. I can't afford an extra $100 a month and would never trust this gentleman again.
Funny thing is the store owner responds to every positive comment, but neglects addressing any negative comment. Shame on the store owner for not reaching out to negative as well as positive. You need to take a class on customer service. Called service recovery! Also discipline your staff especially managers when they blatantly lie to a customer just to make a sale for commission!
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February 2024 by Luis Razo
Excellent service, very attentive and most importantly, they solved my problem.
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February 2024 by Beverly Blount
Friendly knowledgeable, quick to help
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February 2024 by Charlene Reed
Everyone's there was patient and made sure I was educated on WVERYTHING I needed to know and made sure I didn't miss out on any deals or offers thank you Carlos and nikko
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January 2024 by William Josue
Quick service. They really know everything and solve my inquiries. Very kind staff
