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February 2024 by Luis Razo
Excellent service, very attentive and most importantly, they solved my problem.
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February 2024 by Beverly Blount
Friendly knowledgeable, quick to help
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February 2024 by Charlene Reed
Everyone's there was patient and made sure I was educated on WVERYTHING I needed to know and made sure I didn't miss out on any deals or offers thank you Carlos and nikko
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January 2024 by William Josue
Quick service. They really know everything and solve my inquiries. Very kind staff
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January 2024 by Rodney B
Michael provided excellent service, and was very professional. Moreover, we ordered 2 iPhone 15 Max Pros and they arrived today, in 24rs.... Michael is awesome!!!! The AT&T Store at 8647 San Ysidro Ave, Gilroy, CA 95020 is provides the best service in Silicon Valley. Make sure you seek out Michael for the best service…
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January 2024 by Joanne Willson
I had a very nice sales clerk help me with my broken phone along with my daughter we were there for 2 hours and we accomplished everything the clerk was extremely nice and helpful and everything went very well
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January 2024 by Michael Hastings
Michael was my rep. And he was great. No nonsense, quick, and helpful. He got me what I needed, and out in about 20 minutes. (For a new phone)
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November 2023 by Kenneth S.
We came in for an upgrade and not only did Nicole help us get upgrades, she also helped us get more discounts! We apparently had an old unlimited data account and with the update, we even have personal hotspots now. She also brought up how we had phone protection for a couple phones only but with a small difference, we got it applied to all the 5 phones in the account. She also helped apply the 25% healthcare worker discount to the planzThe best part is, with direction from her manager, she was able to help us upgrade our internet speed to be twice as fast for less than what we already pay for! My parents were indecisive with their accessories but she accommodated and refunded and rung at least twice the items again to make sure they got the 20% discount. Nicole was clear and most definitely patient with my parents concerns, we were there for about 3 hours regarding upgrades, plan changes and internet. Nicole has been the most helpful AT&T employee in our decade experience with AT&T!
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November 2023 by Max Alarcon
Had a very troubling issue with my bill today. Came in to store and had my problem solved quick and professionally. I would like to thank STACY for an amazing and incredible customer service. She made me fell like family thank you again .
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October 2023 by Tina Z.
I'm very disappointed in AT&T right now , my daughter got the wrong size phone case for me and I tried to do an even swap for the 6.1 vs 6.7 , mind you our family has used AT&T for over 10 years and just because my name wasn't officially on the account , my phone number is and has been for years they would not allow me to do the phone case swap ( same cost just different size ) because I did not have the receipt . I understand there are policies but sometimes considering the situation they should be more accommodating. I will not shop with them again and I will strongly advise that my family reconsider their account with them . it's very frustrating considering the case is 50.00 and it doesn't fit . I don't feel like a valued customer at all . i Feel like I just got robbed
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September 2023 by Elaine Pingue
Customer service is perfect! Very patient, professional and knowledgeable!
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August 2023 by Kathy Mahoney Blaschke
I would like to speak to the owner. I have been dealing with a dispute since January!Your manager in the Gilroy store listens, and goes to the next level and he says he gets no response.I’m very frustrated and becoming very angry wit AT&TI have been with AT&T since 1970. Please respond!
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July 2023 by Kathy Blaschke
I would like to speak to the owner. I have been dealing with a dispute since January!Your manager in the Gilroy store listens, and goes to the next level and he says he gets no response.I’m very frustrated and becoming very angry wit AT&TI have been with AT&T since 1970. Please respond!
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July 2023 by Robert Ayrapetian
Great service, highly professional job; very happy, great job. Thank you Ruben
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July 2023 by Kayla Gallion
Really appreciate the help from staff here. I appreciate Carlos' help and his thorough communication throughout the upgrade process.