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January 2024 by Ed M.
THE WORST PLACE TO GET CARE!! My wife suffered a job related injury In October 2023 and I took her to this urgent care clinic in Gilroy where the staff and care givers "DON'T CARE" about you. It took them 3 hours to see my wife and 3 minutes to get her out of there, they don't take the time to listen to you because they are too busy. This guy Perez has a bad attitude it seems that he hates his job. Up today my wife still has back muscular pain and they don't do anything about it, he refuses to give my wife days off from work to recover even after he prescribed strong pain killers that put her to sleep for many hours. Perez stays that she can still work with modified activities. We don't understand why he keeps refusing to give my wife time off, I hope he never experience anything similar so he can change his ways to care more for others.
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December 2023 by Sergio Mejia
This was the clinic my insurance recommended for urgent care, since I have walking pneumonia. I checked in at the front counter at 10am, filled out some paperwork, and was told it was a 2.5hr wait. I waited outside in my car, the desk called me at 12:30p only to tell me I couldn't be seen. Just picture that, denial of service after a 2.5hr wait without even talking to a doctor. After some back and forth, they apologized and changed their mind, but by that time, I realized this isnt a place you go for quality treatment. Im not trying to bash anyone but those are all facts. Just be warned.
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November 2023 by Sergio M.
This was the clinic my insurance recommended for urgent care, since I have walking pneumonia. I checked in at the front counter at 10am, filled out some paperwork, and was told it was a 2.5hr wait. I waited outside in my car, the desk called me at 12:30p only to tell me I couldn't be seen. Just picture that, denial of service after a 2.5hr wait without even talking to a doctor. After some back and forth, they apologized and changed their mind, but by that time, I realized this isnt a place you go for quality treatment. Im not trying to bash anyone but those are all facts. Just be warned. They might do worse to you.
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November 2023 by Chris Jennings
Eye test was performed incorrectly, (and/or forms were filled incorrectly by the technician) causing me to be denied employment, but concentra doesn't want to admit it needs to cover a re-test.I had to pay Walmart for the same test, WHICH SHOWED concentra's testing was flawed, and data entered incorrectly!Follow up: After a week, no response from corporate.
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November 2023 by Caitlin Eberhardt
Unfortunately I am very disappointed in the medical care I received from the PA in charge of my care. Although the support staff and nurses were wonderful and the wait was fairly short the actual medical provider was not helpful in the slightest. The PA was dismissive of my concerns, indifferent about my pain and condescending in his answers to my concerns. I have never once felt like I was being belittled by a medical professional but at this visit I was.I would state a concern and his response would be "no it's not" or "it looks normal". However, how would he know what my normal is, he's never met me and he certainly didn't do any resemblance of an exam to determine if there was an abnormality.Luckly my GP is wonderful and was able to squeeze me in after the useless urgent care visit and get me on appropriate medications and therapies to help with the issue.I 100% do NOT recommend this PA at Concentra Gilroy!
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November 2023 by Yasmin Lara
The wait time at Concentra was impressively short, and I was pleased with the doctor who treated me. He was caring, attentive, and knowledgeable. However, I must rate this location with 3 stars due to an issue with their receptionist. She displayed rudeness and seemed to step beyond her scope of practice by asking personal questions in front of others. When I mentioned my reason for being there (gastritis), she informed me they couldn't treat me because they lacked the necessary equipment. Since she isn't a physician, her determination of my treatment was questionable. Fortunately, after requesting a triage, the doctor determined that I could indeed be seen there. Without my insistence, I might have been denied service by someone not qualified to diagnose. It's crucial for healthcare professionals to stick to their roles and let the doctors handle patient diagnoses.
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November 2023 by Elizabeth Bates
Armondo was outstanding performing my TB fit test and placing my TB skin test. Such a professional! The physician was also super nice and informative as he performed my physical. Front office staff were curteous and prompt! Great office!
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September 2023 by Antonia S.
worst place ever Dr Guillermo Perez worst Dr ever staff cold as ice not friendly I don't recommend.....Terrible lugar no lo recommends !!!!
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September 2023 by Rebecca Plaza
My experience at Concentra was horrible!! I had an appointment and still had to wait 1 hour and a half to be seen. I only saw the Dr. I was scheduled with the 1st time then I got a different doctor after that and was never told. The Doctor didn’t even review my chart and new nothing about me or why i was there. He was ready to discharge me from care without even looking at my injury and giving me a thorough exam. They never answer their phones when you tried to call with questions or to reschedule an appointment. Most of the employees there are rude. They don’t smile and talk with you. Don’t even get me started on their Physical Therapy Dept. that made my injury worse. The therapist never even spoke with me during my visits not even to see if I was improving or worsening.
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September 2023 by Karo Espana
First time visiting this site , everyone reallyNice . Armando Back office MA assist me to get my physical done, he was really professional and friendly .Provider was also really nice .I will recommend to visit this clinic .They are fast and clinic is clean .
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September 2023 by Melissa Lopez
The Male Nurse who did my TB test was considerate to the fact that I have a needle-phobia. Nice facility, don’t let the people in waiting room defer you, the line moves along fairly quickly.
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August 2023 by Preet Toor
They told me the wait will be about an 1hr to 1-1/2hr, I signed in at 10am, at 12:45 I was taken back to the room and told another 2-1/2 hours before I see the doctor. When I asked they told me the appointments are seen first, which is fair, I asked if I could make an appointment instead, I was told they were booked up to two week in advance. They could have told me this at walk in instead of wasting my time. Do not recommend, unless you have a whole day to sit around.
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August 2023 by erik martinez
Staff is a lot friendlier than the one in San Jose willing to help you even though sometimes you don't have the correct information. They don't complain that you don't have all your information. Doctors also can help you a lot Better assistance here especially the staff member name BALEN THANK YOU FOR YOUR GREAT HELP!
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August 2023 by Adel Garcia
The receptionist was so un pleasant, and treated me unfairly. All i was ther for a drug test and tb test, she ended up registering me last making me wait for almost 2 hrs. Then when i made a complaint they did not care.. your team is a reflection of your management
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August 2023 by Ana M.
They take a long time to see you and it's like getting fast food health care. You are just a buisness. The doctor asked me a question and as I was trying to explain he moved to the next. I spent a small fraction of my time in the doctor's office vs the time in the lobby. Low quality of health care.
