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March 2024 by Lisa S.
It's always amazing to me that this store runs like a well oiled machine. You're almost always certain to find exactly what you want/like, however if it's an item you love-buy several as it may not be there next time. Their produce is the best around and their fresh bread is a must. I love that they have a wide variety of organic produce as well as wild caught fish. Their return policy is second to none, unless you abuse this return policy-it's no questions asked. And the big bonus their newly added chocolate chip cookies So worth the trip.
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March 2024 by Tina A.
Worst tire service ever. Bought tire 2/29/24. Made appointment for 3 pm on 3/2/24 to replace the one tire. Did not receive car until 5:30 pm. A 15-minute job took 2.5 hours!!!! I even put the tire lock on the driver's seat so no excuse there!
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February 2024 by Elle M.
...for the pharmacist who you HAVE to see after you make your purchase from the super friendly people who help you beforehand. Those people have been consistently nice, so 4 stars for them. The pharmacist, the female Asian (I say this because if there's another pharmacist, I don't want to implicate them. I'll make sure to get her name next time so that I can be more specific and will update accordingly) is ALWAYS rude and condescending, to the point where she has rolled her eyes when finding out that you are picking up a prescription for someone else. When I have gone, she is abrupt and sighs if I have a question. Today, I had the prescription in my hand and told her that I had taken these before so I proceeded to place it back in the bag and she snatched it out of my hand and shoved it back into the bag. She turned and walked away while I was still gathering the bag. I get having a bad day, but she seems to have a lot of them. I understand what 'curt' is, but she's just plain rude. People who pick up prescriptions either for themselves or others may be going through some major health issues and should be dealt with a bit more sensitivity. She's a hard pill to swallow.
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January 2024 by Susan P.
Gas pump review: drove right in on a Sunday mid-day, no wait! Cheapest gas in the area!
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November 2023 by Eva G.
Dropped by here to get gas and a few items. Like all the other Costco's, convenient and items are fairly priced.
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October 2023 by Michael M.
i am posting this for the kirkland company who i am assuming is costco about how they can keep rasing the price on there paper towel rolls and now dont even wrap each one in plastic individually dont they know we live in a covid world and this is very unsanitary this just another example of corporate greed at its worst!!!
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September 2023 by Morgan M.
This place is always a really good deal for gas so if you're looking for the best price in Saint Cruz K this is the place you need to go because it will always be this even if I look on an app that finds the best gas prices it's here always. Although people are very rude in driving and it Not being able to drive correctly but all in all I'll go here cause I need to and on my lunch it's a quick fix for gas
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July 2023 by PJ ..
The Supervisor with the hand tattoos didn't acknowledge my presence. No greeting was made, no eye contact, no explanation as to what he is doing to remedy the situation, and leaves without saying anything. Looks like he needs to be given more customer training, Gilroy Costco!
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June 2023 by Eddy G.
This Costco is great. Usually the lines are short so it makes shopping here less stressful. The prices are fair considering the quantity and quality of their products. Once in awhile they'll have a really good product that's limited which is a bummer because then when you need it again for a home project it's no where to be found. I had a small encounter though today with a clerk at the register. The clerk had a hard time counting not only the items but also money or cash. It took awhile and it held up the line. Shoppers were getting impatient. I asked how long it would take and she said I'm ready just waiting for the supervisor but that I can go somewhere else if I cannot wait. She said it with a bit of an attitude but started to ring me up because she saw that her line was getting longer and people getting impatient. I think I've spent enough money here to be treated like a guest.
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May 2023 by Greg R.
Terrible Service. DAMAGED MY CAR AND WONT HONOR REPAIRS!!! Purchased new tires at Costco January 2023. Tire technician stated that one of the wheel bolts was stripped and could not put on the final lug nut. The wheel would have 4 out of 5 lug nuts mounted. I come back in April 2023 to repair a flat under Costco tire warranty and a different technician stated the lug nut was missing. I had a 3rd party mechanic look at the wheel and stated the wheel bolt isn't stripped, but broken off. Costco technician lied about it and I filed a claim with Costco and they refuse to honor the claim. A WARNING TO OTHERS: Costco can and will damage your vehicle and you have no recourse. They don't care about their customers or their technicians lying about damage they cause to your vehicle.
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May 2023 by Ramon M.
I hope to update my review in the future I know this Costco has the potential to do better, it takes up an entire day to wind up my elderly parents to do their monthly Costco grocery shopping so we finish up by 8:30-8:40 pm and mind you there was still an overflow of customers but still they decide to close off the bathroom with the aggressive cleaning water everywhere my mom couldn't use the bathroom and we don't live in town either. I hear workers complain that they have to work too while I was shopping don't get me wrong some departments are really nice and we're nice customers but there's a line they've crossed in customer service when my mom couldn't use the bathroom. Love Costco, will just try to have to come in earlier next time
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April 2023 by Al J.
Worst Costco in the Bay Area. One person working the lunch counter. Six dirty tables to eat at. They get one pallet of a decent item and then it's never seen again. Told this to several workers and every one said 1 management is horrible and 2 this store has the highest turnovr
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April 2023 by My Opinion ..
The employees are angry here. I don't know what it is. They're just unhappy. They don't smile. They're rude. I watched three separate interactions between Costco employees including leadership and customers today. It was all bad.
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February 2023 by Debbie D.
I like Costco in general, I do 80% of my shopping there. All the stores seem to have a little bit different stuff, but they all carry the core Costco items.
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February 2023 by Rosie C.
Excellent customer service. Had to return a few items and Viviana took the time to help me out. Such patience with a great personality. This Costco is also so well stocked with everything!!!