Costco Tires & Auto offers a range of tire services with a strong emphasis on customer service. Many customers appreciate the prompt and friendly assistance they receive at the tire center. One customer highlighted a memorable experience where a flat tire was repaired quickly, saving them from a stressful situation during a trip. While the convenience of online ordering and appointment scheduling is praised, there are mixed reviews regarding wait times. Some customers noted that the actual service duration exceeded their expectations, leading to frustration. However, most found the overall service to be professional and efficient. The installation cost is considered reasonable, and many enjoy the added benefit of being able to shop or eat at Costco while waiting for their vehicle. Customers also commend the technicians for their expertise, including quick tire repairs and rotations. Despite some concerns about wait times, the majority of reviews reflect a positive experience, highlighting the value and quality of service at Costco Tires & Auto.
Very poor customer service. Made an appointment to have summer wheel and tire combo swapped for all season combo. All tires had been purchased and mounted by this shop. When I arrive for the appointment they refused to do the work. Everything was OEM. I'll take all our business to a reputable shop from now on
December 2024
Do not get tires here they suck!!!! Had an appointment on Monday and waited 2hrs just for them to tell me that they couldn't do it because they couldn't find the lock key. The following day I purchased a lock key made an appointment for Friday just for them to tell me they ordered the WRONG TIRE SIZE!!!!! DO NOT RECOMMEND!!!
July 2024
The attention and customer service I receive is always great at this tire center. I really appreciate these guys. Thank you.
