CVS Pharmacy

Most Recent Comments

• November 2024 by john Griffiths
  Very attentive and helpful pharmacist
• April 2024 by Sharmila Varma
  Good service, always a quick trip to the pharmacy and checkout as well.
• February 2024 by erika r.
  Im not sure what all the negativity is because I have never had a bad experience! Ive gone to Gilroy CVS pharmacy for about 20 years or so and before that they were Longs drugs i think so actually about 40 years. They auto refill and send me reminders to pick up. I can easily use the drive thru if im just not feelin up to goin in. Every now and then the drive thru is closed but its not a big deal. The convenience of it is huge. My prescriptions are ready on time and they send a text for that too if i want to avoid driving there and waiting. Most pharmacies are a bit understaffed ive noticed and despite that the employees dont rush me if i have questions. They make calls to my physician if theres a problem and then call me when its straightened out. They do a good job and are friendly despite all the rude people they deal with all day. I recently watched a lady yell at an employee because her insurance wouldnt pay (not the employees fault!) and she was calm and friendly and offered to see if they would pay for the generic version. I mean seriously, theyre doing their best!
• January 2024 by Minnie Nguy
  Recently, we dropped in to pickup the prescription and the staffs are kind and also helpful in setting up the appointment to get our flu and Covid vaccine shots. Everything was done quickly and efficiently. We were in and out within 30 mins. We enjoy the service at this location. Would use it again.
• September 2023 by Patricia J.
  Once they moved from one side of the street to the other the pharmacist and staff became rude, slow and down right mean. I would reorder and they always sent messages my Dr. Refused to respond.I would get text my meds were ready for pick up and I would go in and they would argue nothing of the sort was sent. I would show them and pulling teeth is more pleasant.After five months without meds I switch for good. I hardly go in and avoid it all all costs. Sadly they help who they like as if we are in high school. Goodbye forever. I found a much more competent pharmacy and have zero complaints or concerns. If I could do mine start bet your bottom dollar I would.
• June 2023 by Ronald M.
  Was at drive-thru and no sign saying close and the security screen still up and window partially open. The Asian male Phamrcacist working the evening shift 06/12/2023 was stating right at the drive-thru window using the computer and now one did he look at me or let me know he is not servicing drive-thru. Already been waiting for 10mins. I have no problem if they closed security gate or out a sign saying short staff not servicing drive-thru. That's OK then I don't have to wait and eventually figure out we will not be service. What a lack of respect for customers and I'm not the only one he did this too. Just look at your security camera and you can see how many potential customers you may be loosing due to his uncompetitive manage his department. I seen it happen before but I happen to be inside shopping and did my service as a walk-in. Rite it in San Jose my old pharmacy they would go back and forth from counter to drive thru. Not sure why they couldn't do this here. If not close drive-thru. The only other helper she was doing the best she can. AWith I can give negative star.
• June 2023 by Yanira M.
  For the pharmacist (Asian male wearing blue collar shirt & mask on 6/12/23) you had a stupid unhelpful attitude when I needed a consultation on medicine I had never taken before. I just needed conformation on the times I needed to take the pills because it seemed excessive to me & this pansy ass had the most condescending unpleasant attitude. If you're not happy with your job don't go to work!
• June 2022 by Susan N.
  Went in today the CVS Pharmacy today to get my second COVID booster shot. I had an appointment at 11:00 am PT. There were 4-6 workers behind the counter and they all looked busy, but no one came to the counter to help me. (I was the only customer at the time). In a few moments one woman came to help me. She was very nice and told me that I had to have my previous COVID shot cards with me. I didn't have them. She said to bring them in and that I didn't need another appointment. She said I should just come in. So I went home and got my COVID shot record cards. I returned immediately to the store. I saw the same thing 4-6 workers behind the counter -- no one but me was waiting -- and they all ignored me except the nice woman who helped me before. She started to help me. She took my cards to start the process. Another woman, who I think was in charge, told the nice woman not to help me and to get back to filling prescriptions. The nice woman told me to wait. So I did. Meanwhile, other customers showed up and were ignored. By this time there were 7-8 customers waiting. So I called the store to ask for the manager. I got the woman who was in charge behind the pharmacy counter. She glared at me -- she could see that it was my calling on my mobile phone -- and told me that she was getting my shot ready. So I went to the area where they give the shots. She came in and was very angry. She said "You don't understand our work flow." I should have said "You don't understand customer service." but I was too flustered to think about that. All I said was "Please don't hurt me." Then I thought I didn't want someone who was that angry giving me a shot so I said "Maybe I should go somewhere else to get my shot." She then picked up my COVID vaccination history cards. I grabbed them from her, and she grabbed them back and said "I need to erase your booster record from today and she crossed out what she had written for today." Anyway, I left the store. When I got home I received an email saying that I DID receive by booster. CVS, get your act together and practice customer service and care!
• February 2022 by Mark S.
  Absolute shit show. Wife called and was told that they close for lunch at 1:30 but it would be ready by then. I race to Gilroy from Morgan Hill and get there at 1:23 and am tod im to late and will have to waite until 2:15. At 2:15 i return to the pharmacy and THEN am told, 1 the prescription isnt done AND 2, the computers have been down all day so i cant get it. Absolutely ridiculous customer service..
• January 2022 by Yosemite B.
  1 star and not for the front desk cashiers. They were great. My son was jumping around because he had to use the bathroom really bad and was about to pee his pants and she said yeah they should let him use it but its up to the pharmacy which tells me they have a choice. I fully expected them to make an exception but to my surprise I get back there and just tell him to run to the restroom as I shouted my son needed to use the restroom quickly and the response I got was its not public restroom so he couldnt use it. I said its not for me and they insisted not for public use. Maybe take down the restroom signs if you cant even make exceptions for kids. Luckily Safeway was right across the street and allowed us to run in quickly. I will never be back to this store.
• January 2022 by Joanne Giammona
  Been trying to make Covid-19 vaccine appointment, even though it says No appointment necessary in gilroy!
• December 2021 by Xuan C.
  This was the soonest I can get a booster shot. It was either Gilroy or Hollister. Gilroy was closer, and I didn't want to take the chance of running into Voldemort's family in Hollister.So Gilroy was the right pick. The pharmacist was very pleasant, super quick, and made it painless. I just didn't get any cell service when I was in the building, so that was weird.
• August 2021 by Andrea V.
  It's a little wonder why this store only has two stars for a rating... Every time I leave here I swear to myself that I will never come back and shop here again.But for the sake of convenience and snappy instant photos, like a sucker I keep coming back. First of all I will start with the fact that the parking lot and trying to get out of the parking lot is absolutely beyond ridiculously stupid and dumb. Do you have to make an illegal left turn if you want to go out on wren and go anywhere besides to the right! But the crappy parking lot is the least of the stores worries. Whenever you get in line there's always about 15 people in line for some reason. No matter how many checkers they have working upfront, the line is just endless and it takes forever! It's like the people shopping have literally been just dropped off from an alien spacecraft from one of saturns moons and have no idea how currency works or how to do a transaction... I am just stunned.Furthermore the one grumpy lady who works here at the front who literally yells at people as they're trying to pay for their items. She is a real piece of work. She is so mean and you feel like a recalcitrant school child being yelled at by a grumpy old hag of a teacher.It's apparent that she's just having a bad day, but she seems to take out her rage on anyone and everyone who steps in front of her cash register. So once again while I sit in my car shaking my head at how dumb I was to walk into the store and shop here again, I will probably end up coming back again for photos just because it's convenient and cheap.
• May 2021 by Amy G.
  WORST pharmacy I've ever been to. The most poorly-managed pharmacy - and their pharmacy manager has an attitude. NO focus on customer service whatsoever. Customers seem to be an interruption to their day.One person working the drive-through AND the in-store line, while anywhere from 4-6 additional employees working right there in the pharmacy NEVER help, despite lines in both.If you're in the drive-thru OR in the line inside the store and they have to re-bill your insurance for ANY reason (even if it's their mistake), you're directed to go to the "drop-off" window line (inside the store). There, you have to wait so another employee can fix it, who then drops it into a basket behind them (with other people's prescriptions in it). "Give us 5 minutes." Right.After the pharmacist gets around to re-billing and printing out the paperwork while you continue to wait, you get to go back into the original line you were in and wait all over again.Ridiculous.
• January 2021 by Michael Porria
  Staff is unpleasant and gives attitude at times. Automated systems don't work (website or refill recorder) for me. When I attempted to explain that to the staff they said, I should have called them directly. Half the time no one answers. Sigh.....