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July 2025 by Pablo Galo
Five minutes ago I walked in for service. The door was open and unlocked. Out of nowhere a Fed ex employee comes out with a very rude tone. I try to calm her down and tell her that since it was unlocked was the reason I attempted to open,
She refused to give me her name as I told her I would be reaching out to her corporation. Customer service is absolutely bad. I can imagine how she treats other customers.
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May 2025 by 4K Pr!nCeSs
This is not the first time I’ve had a frustrating experience with the same representative at this FedEx location. On multiple occasions, she has refused to accept packages and consistently fails to offer any assistance. Instead of helping, she repeatedly cites various excuses, even when it’s clear the item in question does not violate any shipping policies—as was the case during my most recent visit, when she incorrectly assumed the item contained a battery.
When I offered to purchase a box from her, she briefly agreed to proceed, only to later reject the package again, claiming the box was not acceptable. The inconsistency and unwillingness to assist are incredibly unprofessional.
If someone is in a customer service role, especially at a service-driven company like FedEx, there should be a basic standard of support and communication. Unfortunately, this representative does not meet that standard. It’s disappointing and discouraging to encounter this kind of attitude repeatedly.
I hope management takes this seriously and addresses the ongoing service issues at this location.
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November 2024 by Jay C
Great customer service! Staff is friendly and helpful! Would highly recommend for your printing needs🙌🏻
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September 2024 by Sam May
I came in - in a time of need. Carlos took care of it all. Was very professional and handled it. I thank you my man.
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August 2024 by Eian Civelli
Carlos is the man! He waited for me 10 min after hours to accept my package, for return. Today was my last day to return the item. Thank you again, Carlos! I will be using this location for drops, from now on. Above and beyond. Get this man a raise, fedex!
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October 2023 by E. Hernandez
These people opened my package Tic kit(iPhone inside) they stole my item ??? now I’m not getting my credit back.make sure to seal well your package with a lot of transparent box sealed
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February 2023 by Yongfu Li
I tried to drop off a package today, however, one of the ladies did not want to accept it, because it had the original factory package. Then I took it to the one on the first street, the package was accepted with no issue.
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October 2022 by Robert Rodriguez
This location is not equipped with big sized printers for larger scale printing. Like most most FedEx printing locations typically are able to support. For larger scale printing jobs, for example, blueprints or signage etc., you’ll need to try Staple’s or Morgan Hill location.
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July 2022 by LadyTrolley Brewen's Empire Trolley
Mike did an excellent job at directing me to ensure I received exactly what service was best for my production. Cheers!
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September 2021 by Sandra C
I’m very happy with the service. Thank you!
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September 2021 by Donaldo T
Fast and friendly workers.
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January 2021 by Joe Aspacio
Went in to use the self serve copier to print some documents, they have only 1 copy machine and I was told I couldn’t use it because it was running a job for them and it will be tied up for awhile, not very convenient why not have a machine for employees and one for self serve customers doesn’t make sense.
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December 2020 by Sandra Cox
I’m very happy with the service. Thank you!
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December 2020 by Benjamin H
Located inside Walmart on the far side from Camino Arroyo.
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November 2020 by Edwyn Carrillo
Fast and friendly workers.
