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November 2023 by James M.
Been bringing in my small 2 year old Frenchie in here for as long as I've had him, never been an issue. Actually saw a Pomeranian in the store, larger than my dog, accompanied by white folks and walking around on a leash. But apparently the only way I could bring my dog in, was if I carried him? Interesting selective enforcement.
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October 2023 by Chuck G.
Made the drive out to Gilroy to visit the Lululemon outlet. Walked around a bit and the lady wanted to try on a few things. I had nicely asked the fitting room associate if jt was okay to go into the same room. She said "yes, go right in." A few minutes later, someone bangs on the wall (the fitting rooms were curtains) and said "you aren't allowed in there, you need to get out." I walk out and point out the associate who said it was okay to be in the same room. The person who kicked me out of the room said oh it's okay. Then, what it looks like to be the "store manager" (she had a clipboard and was acting super "official") came and said "No, it's not okay!" then laughs. There is a reason why this is the outlet and not a full line lululemon store. I am a customer wanting to spend money in their store and management is blaming customers for the lack of training with their staff. I am a business owner myself and I would never have the audacity to speak to a customer that way. As a customer, I shouldn't have to apologize to another associate for a miscommunication on their part, then be disrespected by a "manager." Low prices and low standards.
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September 2023 by Alu G.
Ok selection but go and check them out anyway because you just never know. They seem to have a slimmer collection of clothing for size 4 but plenty of larger sizes. CS is pretty decent. Trinity helped me today and she was incredibly sweet and helpful. The person that helped me check out was also very helpful, she answered all my questions and even offered to walk and check to see if the item I was interested in was on the floor. The two pairs of pants I got had further discount so... happy customer here.
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September 2023 by Isabella R.
I am a frequent customer at this location but after witnessing this situation while I was in the fitting room.....it made me think twice about coming back after I heard a very DISGUSTING and UNPROFESSIONAL conversation. An employee, I believe Ashleen, was speaking very poorly about another employee. No one should be called "a bitch" or "retarded." I've worked in a toxic environment like this and I had to speak up! Management is not doing their job if their employee is openly having these conversations in front of other customers. As a teenage girl, I definitely felt the mean girl energy in this store. I waited 10 minutes by the fitting room until one employee out of the group noticed me waiting to be helped. It made me super uncomfortable to receive the look of annoyance by the group just because I stopped their conversation. I hope this brings awareness to the company and whoever is managing these "employees," I can tell that these people were just hired on the spot....
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August 2023 by Amanda R.
Alll I can say is WOW great service!! Ashley thank you for taking the time to pull some things aside for me you are awesome! JENNA, thank you for your honesty, and keeping it real! Jenna , you were so attentive in the dressing room. Jenna and Kylie rock very friendly and great at what they do. Thank you for making my experience so pleasurable. I will be back soon!!! This place has some really cute chic things I totally scored!Anna ~ Amanda
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August 2023 by Private U.
They don't have a whole lot of neutral solids at this outlet. Lots of hot pinks and neon greens but very few blacks, dark grays, and white. Very busy patterns. It just doesn't work well in my minimalist capsule wardrobe.I'd much rather buy full price but just have five yoga pants that I really want and like.
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July 2023 by John Lovell
Sales girl was extremely rude. I wanted to return an item bought at a different store. She loudly informed me that this is not a real Lululemon store, it's an "outlet", and they don't do returns. Ok, screw you.
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July 2023 by Kristi T.
Deals can't be beat if you're a Lululemon fan! Don't expect their bestsellers, like the belt bags, to be available here. I've always found a good variety of Align and Wunder Under leggings in my size. I noticed the assortment for these 2 leggings are quite vast, even across different sizes. Outside of leggings, their assortment for women is hit or miss. My husband noted that the men's section is much more limited, and quite hit or miss as well. Weekends are always quite busy, but line for the fitting room moves pretty quickly. Staff I've encountered are always friendly, even when the store is packed. Highly recommend visiting for all the savings!
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July 2023 by Nicole Manley
Stechy paint really that expensive wow
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May 2023 by Flore H.
I made an account just to leave this review. I came in on Memorial Day to check out some clothes. IT WAS THE WORST EXPERIENCE! I understand that it was busy but regardless you should be nice to your customers and treat them with respect. That was not the case. One of the workers, Sara, was incredibly rude. I asked her a question and she was snarky with me. She berated me and made me feel incompetent for asking simple questions. She was incredibly rude and I noticed she was like that with other customers. If you can't handle how busy a place can get, DONT WORK! She should be fired. If you don't want to be at your job that's fine, but to disrespect customers and make them feel horrible for shopping is not right. Do not come here. The other workers were nice there but Sara was a BITCH!
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April 2023 by Jackie Borceguin
Poor customer service. Sales lady very rude. Didn’t want to give nurse discount even after I showed my badge. Was having a hard time getting verified through sheer ID bc service inside the store is poor (even while using store WIFI which she made me try. My husband tried as well with his phone and it didn’t work). She made me go outside (where she said service was better) and get verified through sheer ID before applying the discount. This is not how you should treat healthcare workers.
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March 2023 by Jovita Talampas Antonio
Closer to home , great price .
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March 2023 by caroline garcia
Can't exchange or return, all sales are final.Customer service scored a 2 out of 10 with me today.
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November 2022 by Jose Cabanas
This is my favorite brand. Exceptional clothing, very comfortable. The outlets always have new stuff at great prices.
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October 2022 by Junhua Chen
Good discount but not the greatest ?
