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October 2023 by Sharon M.
The installation service is contracted out and Home Depot do not take responsibility for bad installation. Cost me thousands to replace the countertops installed by Home Depot!
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June 2023 by Clif C.
Mary Christie was very patient with my friends. She is professional, knowledgeable. They were only planning to look and compare. They did not think about buying anything. But Mary showed so much genuine care for us (and other customers we saw her help) that they trusted her and purchased.Very patient with people / customers that don't speak English.Please share all this comment with Mary.She also has great leadership with other co-workers - we saw that.
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May 2023 by Alex V.
Currently in the middle of a kitchen remodel and I've visited Home Depot more in the past month than I have in my entire life. This big box store has every item you could possibly imagine when it comes to home improvement. I've bought both in store and curbside pick up. I will mention that curbside pick up sometimes is a little on the slow side. Staff are usually friendly and helpful. There are plenty of self-checkout lanes and plenty of parking.
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May 2023 by Lizzy V.
I've been trying to get this branch to answer the phone and decided to just let it ring until someone picked up. After about 30 rings I gave up. I've done this several times, it's 11 on a Friday
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February 2023 by Lupita L.
When I went in we were looking for stuff and we found it and we found a carpet that was really pretty we got and their was this person who offered to lower the price since it was kinda ripped and they lowered and the workers are so nice!
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February 2023 by Leza B.
Over the weekend we went to look at washer and dryers. Our ancient beast of a washer finally went out on us so we needed replacements. I wasn't sure I was going to buy that day or from home depot, but with Victoria Wheeler's help we went all in. She was very attentive, even though busy still acknowledged us and told us she would be right with us, made us feel like friends, entertained my 4 year old and went over and beyond to help me save a little money (huge plus). The extra mile for customer service was felt and appreciated. My only issue had nothing to do with Victoria, I was just super bummed the actual color and model of dryer I wanted was out of stock with no option to back order. Either way, we're excited for our new machines & loved working with Victoria.The 2nd part I'd like to call out, the credit card customer service. I forgot to check my email and when I did, there was a 12 month no finance offer which I missed! I was so bummed, I called thinking i was too late since the purchase was made 2 days prior. They were amazing, it was so easy and trust me after dealing with some horrible customer service issues with other companies this was a breath of fresh air. All that's left is the delivery, it was rescheduled one day (not a big deal). I'm hoping it all arrives and gets installed without any issues. And let's hope we made a good choice with the brand and model. Crossing my fingers.
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December 2022 by Nancy N.
they are very nice people working there never had any trouble what so ever lumber department was very helpful
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July 2022 by Alfred C.
Wouldn't price match their own web site the manager said they couldn't do bc homedepot.com is different i dont get it bc you will price match almost any online store
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April 2022 by Joe S.
I know I know the reviews seem bit scary,but when I went in today Alexis Mendoza at the mill work dept was very helpfull in my choosing of a new front door not only did she have much patience with me but she also helped me get back on my online account very helpfull if all the stores employees were like her it would sure bring up thier ratings.Im having my order delivered straight from Jeldwen so hope that goes well should get it in about a month so may be adding another review for that but all I can say is ALexis is very good at helping customers:)
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April 2022 by Nicholas O.
I just had the most pleasant experience with Patricia from the garden department. Patricia helped me purchase a new kamado grill with various accessories. Her friendly demeanor made my Easter Sunday shopping experience excellent.
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March 2022 by Marie C.
Insulted by employee conduct. Inappropriate comments were made towards my sister. She couldn't hear, but I could. This place is trash. Those employees were garbage. HR needs to step it up.
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March 2022 by Steve E.
This is the poorest store on product knowledge and even getting any service. No knowledge on sprinkler systems or pressure water pumps. Went to PVC I was ran off because they needed a product on the other section with there lift. I waited for the safety gate to be removed. They never came back; so other customers and I were waiting to finish shopping for ten minutes. My time is valuable but Home Depot only wants your money with a bad attitude toward customers.
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March 2022 by Janet M.
I had the best service yesterday while searching for a stove hood. The nicest young man help me pick it up off the shelf and take it to the front and then take it to my car. His name was Rene and he really knew how to go the extra mile. There was a woman in the appliance department that was sitting at the desk that I asked for help from. After a fashion she too was helpful and offered me a chair when I told her I wasn't feeling really great. She reached out to Rene and asked him to help me out.
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February 2022 by Rickie C.
Stay away from contracting this place for any home improvement jobs. Too many miscommunications and people here don't know what they're doing. Store manager Nelly and even district manager Mr Bellanger don't care. There are only two people that seem to care one is the cashier that I forgot to get her name, but she's the one who connected with Tim to get the job right. They will give you schedule to talk to them but they are constantly not available when you come to the store (complained to Mr. Bellanger, emailed was completely ignored). The guy who measured the area that needs flooring replacement didn't even ask or give me instructions of how things are going to be (something that the district manager said it should have been done). If that first communication took place none of the mess I'm in right now won't exist. District manager will not respond to any email to avoid trails of conversation. He called me once, but never left a message. I just had to guess who called and I called back. Very unprofessional staff except the two I mentioned above. I'm surprised why these people still have a job, but maybe I shouldn't be since their district manager is the same!
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February 2022 by Terri M.
This first part is strictly on local delivery order. My original order was supposed to be delivered on Saturday between 6 AM and 8 PM. I called the customer service number at 8:40pm asking the status of my order. They said that my shipment was canceled and they would connect me to the person who deals with it at the store. I was told that my shipment was canceled but they didn't know why. So they rescheduled it For Monday. At 3:45 on Monday I received a phone call from whoever was delivering to my house. He was extremely hard to understand due to his very thick Indian accent. He said he was there to deliver my items and I said that was fine just to leave them against the wall below the window. He was extremely rude the whole time and he told me that he needed help. I told him that I wasn't home and that I paid for delivery and it was supposed to be delivered on Saturday. If someone is delivering an item they shouldn't be delivering it if they can't physically do it themselves or have a team of people who can deliver the items. He hung up on me in a huffy. When I got home later that day I was very irritated at how unprofessional this delivery person was. Not only was he rude to me on the phone and hung up on me. Other people were in their vehicle and heard the phone call. But he decided to just throw my items in my and my neighbors walkway. He blocked my front door and didn't have the courtesy to stack the two tubs on top of each other or at least try to make it somewhat presentable. This makes Home Depot look really bad. I will not be ordering from Gilroy delivery again because of this experience. My neighbors told me that they heard (which was very loud) and saw the guy dragging my metal tubs across the sidewalk. I also sent an email to the manager of the store letting him know but I never received a response. This second part is when I physically went to the store. I needed to get another one of the metal containers. I went to the store and could not locate a flatbed so I walked in and went over to Customer Service because there was literally eight flatbeds around it. Most of them had one item on them and I asked the girl if I could use one of them. She said no you need to go find one in the parking lot. I went back outside and there was literally zero anywhere in the parking lot. I walked back in and said there's literally zero anywhere in the parking lot. She said oh you have to go to the end of the building and they'll be outside. So I went to the very end of the building and someone was loading up their vehicle so I waited for their flatbed. Nowhere else in sight were any flatbeds. It's pretty pathetic that Customer Service is hoarding eight flatbeds that's just ridiculous. It's not that hard to take things off of eight flatbeds so customers can use them. Employees here to care less about their job for the customers. So I went over to the garden area and there were a few employees behind the orange fencing that you're not supposed to cross. So it's purposely making a lot of noise trying to get the metal tub onto the flatbed, constantly looking at the employees. They looked at me but not one of them came to help me. I tried waiting them over... No response whatsoever. The tub is very heavy and they're supposed to help customers but instead they want to socialize. So I get the tub on the flatbed and go wait in line to pay. Not only issues with getting a flatbed and no help but also no help to load it up into my vehicle. This place is terrible and the manager could care less. I was never contacted about my previous issue I wrote above. There's literally no work ethic at the store. Morgan Hill is 1 million times better. Employees there ask if you need help and they will help you.
