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September 2023 by Raul Lopez
STAY AWAY! Awful, Awful, Awful customer service. Called to see if they can put tires on a 5th trailer and they said no problem. Order the tires and make an appointment. Call to make sure the tires are in, no one answers the phone so I drive over and make sure the tires are there. But the guy says not sure if they can do it but come a half hour early to make sure they have the time. Get there an hour early and they tell me we don't work on 5th wheel trailers. OMFG! Are you kidding me! We packed up our trailer the night before and missed an event due to these guys. Terrible! STAY AWAY!
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August 2023 by Amanda Vasquez
Robert one of the Manager's is absolutely ? amazing! He is above and beyond customer service and really helped us troubleshoot and get taken care of all the way with our tires. We will always drive to this location to ensure we book our appointments with him specifically.
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August 2023 by Marbella Barrios
Horrible service!!! They don’t answer their phones so I decided to walk in and even that I didn’t get any help!! They made wait about 30 minutes and employee forgot about me and went to the next customer!!
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August 2023 by Chris Baker
Terrible i called and nobody would answer. Guess they did not want the business????
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July 2023 by Luis B.
The good is that you know what oil and filters are being used for your car. I like that!The bad! staff (Richard manager) tells you it should be quick like 30 mins. I've been waiting for close to 3 hrs! My cars hood is open and no one is working on it. I finally got the opportunity to ask another person what's happening with my car! he said he would check. He was told that other small things came up and they will get to it soon. Now that I was in my car my maintenance screen was still up, Richard didn't know how to reset! I had to ask another guy to reset!You should honor what you tell your customers. There's no more customer service! Luis
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June 2023 by Christine Armstrong
I like the way they work together, teamwork, nice and pleasant. The cost wasn’t outrageous and it didn’t take too long. Loved good service .
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June 2023 by Anis Elmalti
The worst experience I have ever had with Walmart in this location, they are rude and not professional and I will never bring my car here again.
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May 2023 by Hannah Dominique P.
They do not answer their phones. I have been calling them for 4 days straight to confirm something about my appointment. No one answers I've been trying for 2 hours now.
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April 2023 by Sheila R
I wouldn't even give one star if I could!! How can I use their business if the Tire Center or Automotive Dept. NEVER ANSWER their phones. I've tried calling ALL week at different times, still could not get a hold of them! I'm not giving my business to them if I can't get a hold of them!! What would happen if I took my vehicle there and I had questions or concerns??? Nope!! Taking my business elsewhere. What a waste of my time calling!! ???
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April 2023 by Scott B.
Driving home on Easter Sunday from Los Angeles to Sonoma County at 5pm my car hit a pothole and a got a flat. The center closes at 5pm but the entire crew stayed overtime to help me get a new tire and installed. I can't express how appreciative I am on holiday and after closing how they all helped. Can't say I'll be back in Gilroy anytime soon ( at least to have auto work done) but the staff here are amazing and truly went above and beyond on a holiday !!!!! Thank you !
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March 2023 by Rich Menefee
The very idea of trying to get tires ordered from WalMart online is a painful process if I'm being kind.Inept and painful barely covers it.You stand a better chance of success if you give up even trying.I'd rather gargle glass bits.
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December 2022 by Kaz K.
Top star rating for this Gilroy Walmart tire center. Background: My husband and I had a mix up with our payment card and could not complete purchase. Jose, the manager, and automotive crew were very helpful and even offered my husband to go to a local branch bank to get cash to pay for transaction. This was very humane to do so although I did arrive there with a correct card to accomplish payment. Special Thanks to Jose, Ernesto and Fernando. Thanks a lot to all of the crew.
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December 2022 by Trevor K.
Called 5 times to set up an appointment to get tires mounted and balanced. They never answered the phone and there is no direct online porthole for making an appointment. When i walked in and the store was empty they said soonest they could get me in was the next afternoon.
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July 2022 by Santino R.
Really bad I sat on the phone for 20 mins only to hear a ringer called over and over not once did someone answer I tried the regular Walmart to have me transferred to them nope not even they answered
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July 2022 by Kai Hu
They don't do oil change for Mercedes, BMW, and a few other cars which need special tools.