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October 2023 by Nimay Patel
Booked an appointment and it turned out a complete waste of time. I showed up 10 mins before my 30 min appointment and all they kept saying was that I need to wait as their bankers were busy. Meanwhile, half of their bankers were busy chitchatting inside and only come out to help tellers and other half busy with previous appointments. What’s the point of having 30 minutes appointments when you cater to a few customers for an hour and don’t even have time to talk to other appointments. Its like, they don’t even care about your time even though you trust them with your money.
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September 2023 by Daniel F
Long lines and only one teller ,the bankers taking and talking, but not doing nothing
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July 2023 by Georgesgranite @gmail.com
All time we need wait minimum 25 minutes in line .....7 windows and is juts one open to help people..
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February 2023 by Dilcia Sanchez
They are super slow not like before don’t why two tellers for one customer the business line take even longer wow
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November 2022 by Ms R
One or all ATM machines down at this branch at least on a monthly basis.
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August 2022 by S M.
After 30 years of banking with Wells Fargo, I think I'm done. I have 6 accounts with Wells Fargo and all of them in good standing. I recently got notified that ach of my checking accounts and savings accounts would now have monthly fees. I went straight to the bank to try and speak to someone and they told me I would have to make an appointment. So I as we were looking for an appointment I kept asking what I needed to do to not be charged monthly fees and I was told I needed to have $20k in my accounts, I told her there was no way that was going to happen. I said I don't want to waste your time or mine making an appointment if that is my only option. was assured that they had other options for me that would not have fees associated so I agreed to the appointment. Today was my appointment, I was a few minutes early, I came in with an open mind and being hopeful. Well after 5 minutes of my appointment with Rashell I left. She told me that I would have to change all my accounts and carry a $500 minimum monthly in order to avoid fees. So I repeated to her that she is telling me I need to have a total of $1500 in my accounts that i could not touch or use for anything otherwise I would get charged fees. i told her that this was unreasonable. She sat there and said would you like me to close all your accounts? I said so my only options are give you money that I will never be able to use ever again or go to another bank? She said yes. I left and went straight to my car to call customer service. The first person I spoke to got an earful from me but much to my surprise they told me that my some of my accounts were attached to my mortgage and therefor there would be no fees. So why is it that the branch operations manager didn't give me that information? All she wanted to do was close my accounts after 30 years of being a customer! Honestly how does someone with such poor customer service get to be in the position she is in? Avoid her and the 10th street branch at all costs.
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July 2022 by Martin B.
I originally made an appointment on the 27 of july in 2022 and i changed it to the next day saying Thursday of the 28th because my supervisor at work wanted me to make a 2 weeks notice. And the day and hour i came they said it was the 27 when i clearly told them that i wanted it moved to the next day
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June 2022 by ty lynn
This Wells Fargo has an ATM ,inside the branch, that allows you to select your bills that you want to withdraw. I love that feature.
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May 2022 by Anika Mendoza
I love this bank. Everyone is friendly, courteous and helpful. Yes wait times can be long at various times of the week or month. Given we are still getting through the pandemic and things are finally getting back to normal I would say things are moving smoothly and in the right direction at this location. KEEP UP THE GREAT WORK!!!!!!
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January 2022 by Hector Ruiz
Never open at 9:00 am always like 9:30 and they always close like 30 minutes before closing time. If you're in a hurry, go somewhere else.
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January 2022 by H Mendez
Terrible service and 1 to 2 tellers only . The line is always at the door!
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December 2021 by Wendy M.
By far the worst Wells Fargo in the entire Bay Area. They have no problem taking advantage of peoples valuable time by having customers stand in line for up to an hour. They are also still social distancing inside which is no longer mandated by the county which creates even further problems as far as standing outside in the cold for an unknown amount of time while 1 teller works inside. Very unpleasant experience, I'll drive to another city before setting one toe in this Wells Fargo again. They should just close all together and quit wasting people's VALUABLE time
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November 2021 by Maggie Celaya
I have been standing in merchant line for 30 minutes. One person in front of me and teller just disappeared. What is going on with this bank?
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September 2021 by Rogal Dorn
This Wells Fargo is so slow and under staffed.Upper management needs to step in.Who's idea was it to close the bigger location an actual bank, and leave the tiny one inside the nob Hill as the back up?This is a monumental mistake that cost Wells Fargo me as a customer.I require that a bank be open and readily available for me and my business.I'm going to take all my funds out and switch banks, that is if I can even get a spot in line that doesn't take na hour.
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August 2021 by Nallely Flores
EVERY DAY, EVERY HOUR there is a huge line!There’s a huge 30+minute wait outside, and then when you finally make it inside, there’s another line inside!! HATE coming to the bank
