-
March 2024 by Alexandrina Andre
I had an uncomfortable experience at this office today. I've been a long-time customer of America's Best however my experience was in Florida. This was my first time coming in California and I was initially excited when I saw they had opened here, but this visit left me disappointed. After getting my eye exam and prescription, I went to select glasses as part of the 2 pairs for $79.95 deal. However, the staff didn't mention during the exam that certain prescriptions might not qualify for this offer. When I expressed interest in large frames that were apart of the offer, I was repeatedly told and "warned" that the lenses might look "odd" on them due to my prescription and I should choose the smaller thin frames. This was confusing because why would larger lens fit smaller frames better, and it made me feel pressured to choose frames I didn't want. Eventually, I was offered a solution to "thin out" the lenses for $144, which felt like a push towards spending more money. I've never encountered such upselling tactics in my years of coming to this company. It's disappointing and feels like a scam, especially since I did my research and my prescription allows for both large and small frames according to online sources. I looked up a similar square frame on Zenni Optical and inputted my exact prescription that I received today and there is no problem with the prescription there and I was not warned of my lens being "odd" or too bulky for that frame. This indicates that I was being misled by your team. This experience has left me incredibly uncomfortable, now I don't know how my glasses will turn out, and I won't be returning after receiving my glasses.
-
March 2024 by Diana Solis
Love this store! Erick general manager and her staff are awesome , nice and patient. They are very organize and helpful. I will ? recommend. Thank you Erika and her team
-
March 2024 by Sam Gevorkyan
I took my Cartier glasses for repair at Americas Best Glendale location. Maria Futch fixed my glasses free of charge. Thank you.
-
March 2024 by Maria Robles
Great service!
-
March 2024 by Roham Ghotbi
Great Spot to get help for your glasses need. Anny was super helpful and friendly and got us going as a walk in in no time!
-
March 2024 by Darlene Bogdon
Maria was great! She helped me select two sets of frames and the price was perfect forMy budget! Maria even fixed an older pair of glasses that no one else (including where I bought them) would touch! I am super pleased!! Can’t wait to get my new glasses….
-
March 2024 by Johny Naranjo
Excellent costumer service provided by Jason. He went on and beyond to find a temporary frame for my glasses that were on their last life.
-
March 2024 by Roberto Garcia
First time visit Anny gave me all the attention and information great service ,also the manager Erica was a great helped with my glasses over all exceed my expectations
-
March 2024 by robert
I got into a car accident in which I fractured my leg and broke my only pair of glasses. When I was discharged out of the hospital, I went to America's best in Glendale. Maria found me frame's for a different pair of glasses. She went above and beyond going as far as going to the truck I was in to help. However when I got home, I discovered spots on the lenses. So today, I returned with different lenses that needed a replacement frame. Ashley went above and beyond looking through frames. But as luck would have it, Maria came out from the back and together they found me a frame that connects to the spotless lenses I have. I am very happy with the treatment and tremendous customer service they have provided me. 20 stars! Thank you ladies, I will see you soon
-
February 2024 by Martin K
Service was excellent especially from Jasmine who went above and beyond to help.
-
February 2024 by Vardan Muradkhanyan
Fast and excellent service. Anny and Erika are awesome.
-
February 2024 by Enrique Diaz
Great service! Excellent customer care!
-
January 2024 by Lori
Highly recommend America's Best, Glendale. Each time I have gone there, I have gotten great service. This time, I broke my eye-glasses. I did not have an appointment. Jason and his staff assisted me, and Jason fixed my glasses on the spot, and did a brilliant job.
-
January 2024 by syuzann vardanyan
Maria was so kind and caring. She stayed and finished the repair on my glasses even though she was outside of her shift for already an hour and wasn’t being paid. I hope that she can be compensated for the extra hour that she worked on 12/28/23. She demonstrated a true caring character and by doing so represented your organization exceptionally well. Also it is important to note that she had a lot of respect from her peers and she did a great job on the repair.
-
January 2024 by Romina Khachikyan
This was my first time going to this store for my eyeglasses. I got very fast help with ANNY who was knowledgeable and professional. I was very satisfied with her service .
