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November 2023 by Jango Jang
My MTF trans roommate wanted to get her ears pierced and was actually a bit nervous about going alone, so we stopped by here last night right before they were about to close.I forgot the guy’s name but he was SO nice and extremely professional. The piercing was done really well and she’s been really happy since we stopped by :) thank you so much!
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August 2023 by Anna W.
I got my second lobes done here in late Feb (waited to make the review until now so I could see how they healed) and the piercing & healing process went smoothly! My pain tolerance is very low so it was a bit painful however not as near as bad as I expected. The lady who pierced my ears (don't recall her name) was very thorough and walked me through the whole process step by step. (I'm fifteen and am TERRIFIED of needles so I prefer to know every single detail about what's going on.) For the first month or so I slept using one of those airplane neck pillows (I sleep on my side, it was nice because it has the space in the middle for my ears) However, its been a little over five months now and pressure on them is completely fine.I am SO happy with how they turned out!
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June 2023 by Lidia Canizal
(Translated by Google) Love it(Original)Mencanta
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May 2023 by Savior Kim
My experience was amazing I had arrived before the store had opened. Amaris and Cristal were very accommodating to me and helped me pick out a perfect gift and as well as something for myself ,thank you to Amaris and cristal.
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March 2023 by Karen B.
This place is terrible. Long waits. Bad customer service. Questionable warranty. I was sold warranty back in October for earrings and they conveniently didn't enter it into the computer. This was my second strike with these guys. Prior to the sold me the wrong backs for another pair of earrings because the guy just wasn't paying attention nor helpful.
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March 2023 by Karmille G.
We had made an appointment to get my nieces ears pierced at 12pm. We rushed over so we'd make it on time and when we got there, the booth was completely closed to which the girl at the stand told us her manager was running late. They told us they'd give us a call once she was there. Luckily, because it is the mall, we walked around for a bit. An hour had passed and still no call. Almost an hour and a half to 2 hours past the appointment time we get a call telling us to stop by after 15minutes of the call. So we show up just for the manager to tell us she would take an additional hour to set up. This was very unprofessional and inconsiderate on the managers part for never having updated us or letting us know she'd be almost 2 hours late to an appointment she accepted. I understand things come up but for us to have had an appointment, and to not hear anything from anyone about anything for 2 hours is pretty annoying and unprofessional. If they had let us know prior that they weren't going to be there for 2 hours past the appointment time, that would've made everything easier as we probably wouldn't have driven there in the first place, wasting our time. And all we got was a "sorry". Truly inconsiderate of other peoples time.
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March 2023 by Present Future
Great customer service
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March 2023 by Robin Getzinger
Loved the earrings I bought but the sales person charged a warranty without telling me. Kind of scamy.
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February 2023 by John Rivera
Great customer service
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February 2023 by Juan Francisco Albarran
Bad costumer service.
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September 2022 by Beverly
Good selection of real gold hoops and huggies. I’ve had a pair of their gold hoops for 2 years and they are stilling great
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September 2022 by K
Poor customer service. I don’t recommend this place.
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May 2022 by Bev
Good selection of real gold hoops and huggies. I’ve had a pair of their gold hoops for 2 years and they are stilling great
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May 2022 by Lady G.
I REALLY LOVE to come to this Banter Pagoda location. Burbank location it's 5min away from my house but I prefer to drive to Glendale to buy my jewelry here, every time my mom and I stop by here we always buy anything because the employees are super nice, friendly and helpful specially 2 of them (one is a guy his name is pretty hard and a hispanic lady) they really love their job and help you with whatever you need, I went to Burbank location looking for a gold ring and a red hair lady had the worst attitude ever so I drove to Glendale and this (hard name) guy lol help me with my gold ring, even if they don't have the size that I was looking, he told me where can I resize it in minutes! And that's what I did Thank you so much always for being so helpful always!
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December 2021 by Hamtorine
Poor customer service. I don’t recommend this place.
