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January 2024 by Tom Jacobsmeyer
Fairly well stocked. Become more of a clothing store than sports equipment.
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January 2024 by Amy Bowen
Less than one star for LISA the rudest "customer service" employee!!!! She should be fired!!! Talking to customers like we are idiots!!!! Extremely condescending tone for us as we were just trying to make small talk while she rang us up. Thinks that abrasive thank yous and come agains are with ABSOLUTE disdain in her voice. LISA YOU SUUUUUUCK!!! GET A NEW JOB!!!!!
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November 2023 by Anthony Orellana
i was simply asking about the prices on pokemon cards near the counter that were behind glass. I dont know if this lady, Lisa, was the store manger or something but she made me very uncomfortable. As she was opening the glass door to get the cards she became very paranoid (as if i was going to steal the cards or like if i had an nasty cough which i didnt) that i was standing a foot away from her and she had a very passive aggressive attitude towards me and my friend who were waiting to get the cards as she kept telling us to get away from her, when we were already at a normal distance from her? It was very uncomfortable being “helped” by lisa and i dont think ill ever visit again!
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November 2023 by Lino Vella-Gregory
This place has sports items other shops do not carry
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September 2023 by Nora S.
I went into the store two days ago with my husband. First of all, the store is big with many options. But the customer service was the worst. I've never felt so bad in my life! The saleswoman was rude. So I came back to ask her something and she said "you better back off" for no reason. Me and my husband called the manager and complained. It is a great shame to have such employees in the shops. I don't intend to go back to the store! No no no!!!!! Store employees should be trained on how to interact with customers.
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August 2023 by Jas W.
The merchandise was thrown in like a Big Lots and super unappealing...there was cardboard duct taped to the ramp as you entered which was really unwelcoming and the worst part was... the woman at the register was so distrustful. She kept watching me no matter where I went in the store. Like almost mad I had the audacity to look at headbands and yoga mats lol. She stared at everything I picked up. I was holding boxing gloves(keep in mind they're huge and I was wearing skin tight yoga pants with one small Nespresso bag- so i literally couldnt pocket them if I wanted to, but a he insisted she held them at the front and wouldn't let me walk around with them. It was just really uncomfortable. I felt like I wasn't welcome. I had to go back to the boxing area and she hid them before I could pick them up- I had to take a picture because she was so weird about letting me hold them. No, just no. Then when I left because they didn't have the items I needed, or much of anything to be honest, she's like did this passive aggressive guilt trip about needing our business? It was a really uncomfortable experience. If they need the business, maybe take the cardboard off the ramp at the entrance door and be nicer? Idk this was not it?
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July 2023 by Andy Chase
Great store. They have everything for outdoor activities. Things that I didn't know existed. I went in for one sale item and spent an hour or more roaming around. Great selection of quality athletic wear for men and women. Also a wide selection of shoes of every type. (Well, no high heels). Prices are reasonable, staff was helpful, parking is free but limited.
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July 2023 by Jim Curry
Awesome customer service and lots of HOT GUYS working there. The store is clean, organized and a pleasant atmosphere.
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July 2023 by Ryan C.
My girlfriend and I were in desperate need of hiking boots. We went to three different locations before we went to this one because the boots we wanted were out of our sizes and we're out of stock. They had the boots at this location as we were ready to walk to the register and pay for our boots an employee, interrupted a private conversation between us and told us to watch our language. I told him that profanity is not a crime, and it is a free country, and what right did he have to interrupt a private conversation between customers he then became extremely uppity, and did not like the fact that I was speaking truth, and then asked us to leave. I have complained to the store manager and spoken to the corporate office, who are extremely upset and plan taking immediate action to remedy this serious issue. So unfortunately, now we have to shop at the boot barn.
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March 2023 by Marco Hernandez
Bought me some Adidas caps for great price.
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March 2023 by Joanna Weissen
Went to get some hiking boots, found ones for $20. Nice! Helpful staff as well
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February 2023 by Lisa Sandoval
Above and Beyond!!! I was looking for a specific New Balance shoe. I searched everywhere but unable to find them. I finally went to Glendale Big 5 and the customer service was awesome. The manager, Ken, took my information and said he would find them for me. It might take some time, but he would find them. A couple weeks later, I received a phone call that my shoes were there and ready for pick up. I was very happy and so grateful to Ken and the staff at Big 5. Thank you?
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February 2023 by Darryl Ford
I came here to find a specific piece of basic athletic equipment (which any major "sporting goods store should have) and easily found it (and from a good brand and excellent price). The staff was even nice and kept asking if I needed help (didn't as I knew exactly what I needed) Can't beat that. The nearby big brand store didn't have what I needed... But the Big 5 did. I'll remember that next time I go shopping gear.
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February 2023 by StraighterThan SteveHarvey LineUp
They need to fire him or something, i Never thought being profiled/targeted the way i am at this big 5 by the “manager” if im not mistaken, by the tall African American guy can be so uncomfortable, frustrating, and feel so weird at the same time when I’ve never done anything to be followed around unnecessarily always being asked if i need help with something trying to hurry me up out the store or following me acting like he’s actually fixing or doing something and not profiling and following me everywhere until the moment im paying at the register already on my way out the store. And when confronted about it he denies it with excuses when its more than obvious. Who knows how many other people he does that to or maybe does worse you never know in the type of world we live in today.
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February 2023 by Tiffany Halsey
Employees were awesome. I was looking for shoes for my dad. While one was looking for them at another store another employee overheard and pointed and started to walk me over to where the shoe's were located. Thank you.