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December 2023 by J K
This clown (named Henry) called me the day before I am supposed to pick up my truck and said, basically my truck is no longer available. Zero care in the world. I made the reservation WEEKS in advance. I am on a tight schedule to move my items to a show at the convention center at a specific time and date and now left with no way to transport. How does a company do business like this? If you are reading these NEVER EVER rent from Budget. They are terrible and this specific location in Glendale, has the worst employees. Particularly, Henry. You should not be working there. In fact, you should be fired immediately.
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October 2022 by J Calder
They did not have my reservation and were not helpful with giving me options.
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October 2022 by Kim R.
Never again will we rent from this location again. And honestly reading the reviews and experiencing the same rude customer service as everyone else I don't know how the front desk receptionist still has a job working with this company. Her customer service skills are trash. My mom rented a car from here and Laura helped us and made the experience absolute garbage. To start she didn't even walk us to our car and do a walk through she simply pointed where the car was. But, honestly that didn't bother me as much when I called And spoke to her explaining she handed a car with a expired title and insurance card. We notice 3 hours after renting the car so my mom can take her CA driving test. I told her they wouldn't allow us to use the car because these reasons. She was very rude. Didn't even tried to help find a solution. She went straight to "well you didn't say that's what you needed the car for" since when did you have to tell a car rental place what your using the car for to get a valid title? We said errands. That's why more than enough. And each car should be handed a valid up to date title. it's worst she than hangs up on me because she said she was only allowed to talk to my mom. So we simply drove to the place to return the car because clearly we can't use it for the reason why we rented it. Miss Laura literally goes back and forth with us doesn't even attempt to help. Doesn't show us the car updated titled or insurance. Nothing! Makes me question of the car title was actually expired. Anyways, We explained that the paper work in the car was expired over 2 years. And she said well if the cops stop and run the tags nothing wrong so what's the issue. But, like why is the paperwork in the glove compartment expired? Why has it not been updated? By law you are required to drive with a valid registration! At this point I want my mother to get a full refund. Because, like why are y'all renting cars out and handing expired titles? Well her and sonny just refused at all to listen. Mind you sonny just putting his two cents in also no help! Long story short. She charged my mom a Full day after having the car 2 hours. Didn't help to even find a solution to the problem.... I called customer service on the phone and they issued my mother a FULL REFUND! Even gave us a free one day rental on top!! Moral of the story, Laura needs to either be trained on provided better service or find another job. she either hates her job or sucks at problem solving. Also, this location needs to have a supervisor on the shift for matters like this. And most importantly stop renting out cars without updated paperwork!!!! This is very important! No reason a car titled in a car is be expired for 2 years! So yeah it's gonna be a no for me! I wouldn't bother! And Laura thanks for the horrible experience we got our refund and a free day rental!!! Xoxo
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September 2022 by Che G.
rude front desk and very rude customer service. It shows that these people are not happy and serious with their job. I dont recommend this location. I will never rent on this location again. worse experience Beware
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September 2022 by Sandy N.
Had a reservation with another car rental (starts with an H) and they turned me away, said no cars. I think they only rent to friends and family. Had to walk to this car rental. Great customer service!!! Very accommodating!! I will tell all my family and friends to come here!!
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August 2022 by Daniella B.
Made a reservation for a van and had a confirmation. Showed up and they had absolutely nothing. What a waste of time. Also very rude customer service.
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April 2022 by Irene A.
I now understand why this location only has three stars. The customer service agent with black hair the plus size one is extremely rude and condescending. We picked up the truck that was not completely full and we returned it at the same exact level that we got it. And they want to charge us 35 extra dollars to fill up their truck that wasn't full. What a joke
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December 2021 by Alex S.
Worst, nastiest customer service I have encountered and it is not even close. Beware avoid this place at all cost. I will never rent a vehicle for my company from this location again. Total liars that will try to rip you off what a complete rat-nest. How does a place this bad actually exist?
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November 2021 by Corinne C.
I've attempted to rent here twice now. The first time, I showed up for my reservation at 8am and there were no cars available. I was told they'd call me when one became available, but I never got that call. Today I decided to give it another shot. I rented a SUV and once I arrived the manager told me they didn't have the SUV I reserved, but there was a larger one available for double the price I initially reserved for. The fact that people are allowed to rent cars and they keep not being available should have been enough for a free upgrade. This place is terrible. So is the customer service.
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November 2021 by Mario C.
Laura had the worst customer service I've ever had. She sounded like she hated her life and her job
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November 2021 by Leslie C.
The worst!!!!!!!!!! I reserved a car 1 month in advance for an out of town wedding, two days before my pick-up date,Laura, their cracker jack front desk clerk, informs me that my reservation is canceled due to not having any available cars. I asked her for her assistance trying to find a solution and also requested to speak to her supervisor, she replied " sorry, call our customer service" I wish that I could give them no star, they have absolutely no customer service, or responsibility for the way they run their business.
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October 2021 by Vyacheslav S.
Worse experience. I've reserved commercial truck 1 week in advance. When I come for pick up my truck, they just told me :"sorry, we haven't truck due accident. I will never use Budget.
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September 2021 by Greg
This is seriously the worst Company in the world. I had a reservation for their Truck rental Company last night . The problem is you gave me a 6pm pick up time and the branch closes at 4pm. Despite me calling the day before to confirm. Now, you don't have my truck. I spent an hour on the phone just so I can call again at 730 am. Then what? My Truck is gone?I have already eaten the cost of two movers for last night and will most likely have to pay thousands to complete the move now as I scramble to get a truck at the 11th hour. I am more likely to sue you than try and use you again.
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September 2021 by Tina T.
Laura was absolutely amazing and she took the time to listen to me and was so nice and comforting , if I ever rent again she will be the reason why I come back! Thank you so much Laura !
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August 2021 by Rima S.
Worse experience. Don't trust their reservation since they told me they gave away my reservation to someone else who walked in before me (without notifying me) .,and then they were trying to rent me a vehicle that was more expensive . Have in mind my reservation was for a full size car and they want to give me a SUV with higher amount. They are flakes. The girl in front desk was totally rude with an attitude and not pleasent to talk with at all. (Looked so unprofessional). I had to find another location to rent a vehicle right away , double of the price in last minute, because of their unprofessional services. But i was rather to pay more money to difference compamy than to liars.