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February 2024 by Ryan Glenn
This is the second time I have used Caliber Collision and I they are the best in the industry. They get the repairs done fast, keep you informed and stay on track. I would recommend this business to anyone looking for auto repair!
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December 2023 by Gregory Gee
I initially chose this location to repair my car after an accident. As soon as I got there they took pictures and told me to drive my car back home. They said that they had to call the dealership to see if parts were available. I tried calling daily to see if they had updates, and they would tell me they are still waiting on the parts department. 3 days later, and they still didn't have an update. Instead of trying to reassure me, they told me "you could find another shop." I decided to change to silver lake collision center and they were able to take me the next day. Silver lake collision center called the parts department in front of me, and they were able to get the part the next day. This place is too busy and doesn't want to help people. Avoid this location for car repairs.
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October 2023 by CT CHI
Both services received and repair work completed were absolutely professional and timely!Service: Body & Trim
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August 2023 by John B
Bad experience with this Caliber Collision location. Pickup my vehicle with issues after issues. 1. Door was hitting the fender making clicking noise. 2. They lost my tire cap. 3. Side fender was not flushed in correctly. 4. Paint marks in the front grill. 5. My front After market bumper was soft like jello. It wasn't normal for an After market bumper to be that soft. I even brought my vehicle to a Honda dealer and they said this is not normal to be that soft rubber with no protection. Caliber Collision the Quality Control experience on my vehicle was awful. I brought my vehicle back the next day and they fixed everything except the front bumper. My insurance recommend to get a supplemental estimate request for my front bumper to another body shop.
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July 2023 by David Powers
Mo at Caliber has been such a helpful guide through what could have been a very stressful and costly experience. Though our insurance ultimately deemed our vehicle a total loss, the interactions I had with Mo have given me strong confidence in their honesty and abilities.
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July 2023 by Aleksandra L.
This shop was recommended to me through my insurance. I am so glad I went with them. I was able to get a rental car right at the shop when I left my car for repair, customer service was excellent, the car was ready after 3 days even though I expected it to take at least a week and it looked brand new.
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June 2023 by Gabby L
Victoria and her team were amazing. Very helpful with all my questions, communication was great. Car repairs were done in a timely manner. My Jeep was left in perfect condition. Would definitely come back to her and recommend this shop.
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June 2023 by Lynne Woods
Great Service, Quick, Efficient, Consumer Friendly. My Car Looks Fantastic.
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May 2023 by Jesse H.
Calibercollision is always my 1st choice when i need repairs on my cars! Just came to ask if they can help me out installing my side skirt! The manager took it upon herself to take care of it with their busy schedule! That's what you call "100% service satisfaction", kudos to your manager and staff! Highly recommended! Thanks
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May 2023 by Jessica dorfman
I went here for advise on a leak in my car that was recently purchased from Carvana. I needed to figure out what to do quickly as my 7 day trial period was over the end of that day. They were able to inspect the damage and make recommendations on what they think the issue was and recommended me their sister shop that could assist me further. This location was very professional, knowledgeable, and kind. Life savers for someone who was in a bind.
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May 2023 by Jesse Maeshiro
Caliber Collision was incredible. I haven’t always had good experiences with repair shops, but Caliber Collision couldn’t have been more trustworthy, kind, professional, and efficient.I was referred to them through State Farm and they were a dream to work with throughout the whole process. Caliber had my car fixed in no time (way faster than projected). Kristen and the front desk team were super communicative and transparent throughout the process too.I couldn’t recommend them more and they made a long-term customer out of me! Also, a special shoutout to another staff member—I believe his name was Ale—who even took time out of his day to drive me to Enterprise to get my rental car. Thank you all so much!
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May 2023 by Sonya R.
After being side swiped by someone on my street (with no note!) I was not very happy. Thankfully, Guillermo at Caliber Collision made the process of getting my car back to beautiful super easy. His positive attitude and willingness to help me figure out different options to fix my car were greatly appreciated. Thanks to Guillermo, I was in and out in a very short amount of time, and my car looks great. Thanks again Guillermo!
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April 2023 by Ken Barseghyan
Everything was excellent. From the first call till the pick up i was completely satisfied with the staff, services, and quality of the repair. The front desk representative with great customer service skills. The quote taking representative amazingly professional, kind, and caring. They kept me informed about the progress of the repair services on a daily basis and completed the repair earlier than promised initially. Great customer service experience. Thank you so much!Services: Painting
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March 2023 by Ale J.
Getting into an accident is never fun and the though of opening a claim, finding a shop etc seemed overwhelming. But Caliber took care of everything, i opened the claim, they called me to set up an appointment the next day. dropped off the car, they called enterprice for me, they kept me updated via text through out the repairs and then called when vehicle was ready. They made this whole process so painless. I definitely recommend them. keep up the good work.
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February 2023 by Lydia F
Thank you SO much to Kristen and the team at Caliber Collison Glendale! An absolutely seamless, easy experience and my car was returned beautifully repaired (and even washed.) I was so nervous about taking my car to a shop because repairs can be a nightmare, but this experience was a dream come true! Everything was explained clearly, and the repair was done exactly as agreed. I received consistent updates on the status and got my car back quickly. They also handled the estimate/claim with my insurance (State Farm) flawlessly. I didn’t have to worry about a single thing! This review was not incentivized, in fact they didn’t even ask me to write one at all. I just had an amazing experience and I am so appreciative, so I wanted to share so others know to go straight to Caliber Collision!
