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March 2024 by Ivan M.
Mary, the branch manager is a horrible supervisor and does not deserve to be in charge. I watched her berate and embarrass an employee for not knowing how to fill out or file a form all while the branch was full of people. Her leadership style is akin to football coaches in 70s movies. "You don't know how to do that? What's wrong with you" "Did you go to the training? You're ridiculous". Direct quotes of the things she was telling the guy who was obviously having a hard time completing a task. As a supervisor, you retrain, you show by example or you reassign the task to someone else. If you have criticism to share, take them aside. Frame it constructively and allow for clarification. If you treat people like she treats people, you do not deserve to be in charge. I hope corporate checks reviews because that was a sad display of policy if that is how chase treats their employees. The whole thing made me uncomfortable. If I were to treat my employees like that, I would expect to be sued. Plain and simple.
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February 2024 by tiledia naz
I pass two chases to come to this bank. Mary, the branch manager is very helpful and her staff are amazing.
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January 2024 by Cristina Kehiaian
Branch manager, Mary wasted my time today. Over 20min she took to read the bank policies in front of me because she had no idea of the rules ! Absolutely horrible attitude and zero knowledge. How is it possible to be so clueless and become a bank manager ? It beats me . When you hold such title, I expect you to know basic rules instead of using my time to learn them. She had absolutely no idea !
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November 2023 by Jai Hilton
Unacceptable service
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November 2023 by Ararat B.
I love this branch of chase. Super gentle and professional stuff. Manager Meri is awesome.
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September 2023 by Armen Karamyan
Thanks to Aghavni Safaryan for excellent and professional service. Made the account opening very smooth and easy process
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July 2023 by Anna Grigoryan
This is an amazing branch with truly best professionals, who helped me a lot with all the necessary paperwork required to make an account for me and my kids. Even the most complicated request to help with establishing an account for disability payments was done within 10 min. Thank you Argin, thank You Aghavni, Thanks to all team!
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July 2023 by Ashton N
Staff of that branch should work in fields not with people. Especially that guy Andranik the name, I wonder how such a ugly unprofessional person getting a job in that big bank.
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July 2023 by Henry Heranandez
They trash here . I try to cash a check and they lied to me about the policy . I called the corporate number . They said it shouldn’t have been an issue . Went to the next branch got my money in 10 mins .
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January 2023 by Anna A.
Today I went to Colorado branch in Glendale.?I tried cash money from 2 ATM but no one worked. I asked about emergency help, but nobody helped me. Horrible customer service. 0 level
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October 2022 by Tong L
All staff, from bankers to managers, pretend to wear a mask leaving their nose out. The femal bankers are pretty warm and friendly, but I worked with the male banker who isn't at all. I withdraw some cash, that guy just gave me money and receipt without saying anything. No "anything else?" or "here you go", not mention " have a good day". Fine!
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August 2022 by Aisha P.
Very bad customer service!! Asked for the help, one person told me to wait for someone who is available and went somewhere. Waited for long time, another lady came and told me that they can not help us today because they didn't have anybody available. She went bank to her desk and trasted playing with her phone. The lady from another desk was on her phone playing us well! Teller was not on her station and people had to wait. Everything is so messed up with this branch
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June 2022 by Liga H.
Marine Terteryan was one of the workers that helped me out at this location. She was very kind, very clear during the whole process, informative, and was very patient with me even after asking so many questions. I left the bank feeling satisfied and very happy! Thank you for your services!
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June 2022 by Manuel Carrillo
Weak customer service. Don't acknowledge customer when walking in. You must walk around trying to find someone who can help you.
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April 2022 by Reta B.
If you want bad customer service then here is the place! Highly recommend them for terrible customer service. Andrea who has been working there for 6 months or so says that " it's not her jobs to be stamping checks" it's just a stamp! Even if there are 10 checks. By the time you complain and telling me what to do and not to do! It's simple so your JOB! Perhaps be faster! I don't recommend this chase branch! Go take your business elsewhere
