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April 2025 by Anna Bojolyan
Don’t waste your time in this store. There’s zero customer service and everything is fugly.
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February 2025 by Joia Jackson
Happy with my experience. I initially went, tried on a few rings and found one that worked. I decided to go back because I changed the finger I decided to wear my ring on and I wanted to have the correct size. I went back to see Nancy, still very helpful and even remembered me. Thanks Nancy and team!
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November 2024 by Aren Yavshayan
$1000 bracelet did not last a year before the clasp wore out and fell off my wrist. The best they could do was “sorry to hear that”. Premium prices for very poor quality and no desire for customer retention.
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September 2024 by Zachary Krasman
Superior customer service. Just love coming here :)
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April 2024 by Praneet Raj
Loved the store. Sonya helped us picked the stuff. Loved the styles!
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January 2024 by Nanc E.
Monica is amazing too!! She is the sweetest gem. Love her positive attitude and she treated me really well. She is very respectful and knowledgeable about the products at DY!
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November 2023 by Jackie KapMont
Fantastic boutique with excellent sales associates who are knowledgeable & professional, yet welcoming and kind. Thank you CARLOS AND NANCY for such a great experience. It was a pleasure meeting you both and looking forward to seeing you soon. You two are awesome and I had such a great time shopping and chatting. Highly recommend ! Five +++++++++ Stars ! Thank You.
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November 2023 by Brian E.
My husband needed to have his DY wedding ring repaired. We visited the store where we purchased the rings and Carlos was extremely helpful as he took the ring in to send to NY. Today we picked the ring up, way ahead of schedule and it was perfect. No sign of the previous damage! Lydia assisted us today as we picked it up! Turns out there was no charge! We were blown away. David Yurman is a class company with great people!
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September 2023 by F P.
Why is DY in-store customer service so bad? I love David Yurman jewelry, and have given and received several pieces. But take my advice and shop online, because the in-store customer service is awful and will leave you feeling frustrated and angry. I've been to several different DY stores around Los Angeles, and I can tell you it's not unique to one store, though the Glendale and Rodeo Drive locations seem to be the worst. They treat you as if you are annoying them and putting them out by attending to you, and can be very patronizing. It's kind of inexplicable because I try to be polite and not provoke them, but it doesn't help. Every in store shopping experience is stressful and demeaning, I am a Hispanic woman so I don't know if that may be contributing, but will give them the benefit of the doubt. I wonder if the company culture is responsible. Either way trust me, buy online and avoid the store.
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June 2023 by Miguel Chion
Best customer's service ever. I know this is not a store for everybody. Yet, one think I will say, the way they treat you is human, professional, and great emphaty. Kudos to Douglas! He was welcoming, patient, caring and offered great advice. Nowadays, these are rare competencies to find in corporate America. Congratulations to David Yurman for training great people to serve the public.
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June 2023 by Jose Herrera
Best Jewelry Store in the City of Glendale with amazing customer service and a wide selection of silver and gold. Wonderful experience and beautiful Shopping Mall.
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May 2023 by Jarenn N.
Syliva was very welcoming, kind and helpful as we looked for a new wedding band to replace my husband's that broke (different brand) after 5 years. We were also able to bring our 2 small dogs in strollers in-store which was nice.We had some bottled water and prosecco on the house while we looked through the jewelry and made some selections! Everything was wrapped beautifully and the staff were all great! They also gave us all-day parking validation.
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March 2023 by Farhana
Superb service! Esther went above and beyond in helping my fiancé and I even after we left the store. Amazing, amazing service. Could not recommend her enough!
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March 2023 by Farhana Haque
Superb service! Esther went above and beyond in helping my fiancé and I even after we left the store. Amazing, amazing service. Could not recommend her enough!
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March 2023 by Farhana H.
Superb service! Esther went above and beyond in trying to get my fiancé the perfect wedding band. When we found out that the one he liked was completely sold out in his size, she still did her due diligence to find it even after we left the store. Amazing, amazing service. Could not recommend her enough!
