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March 2024 by Star Z.
My oil change maintenance light had been going on for weeks and as always I was lagging on taking it in for an oil change. Today I had no choice as my engine light was going off and my car was starting to act funny. Luckily, I was 5 minutes away from Firestone and Vick was nice enough to take my Alfa Romeo in as most auto shops turn me away and tell me I need to take it to the dealer. Long story short, Vick was so very kind to not charge me an arm and a leg like the dealership. I sensed his genuineness when I spoke to him over the phone and once I walked in to hand him my keys. His team is also very nice as I spoke to them over the phone several times as I had questions. I'll definitely be back for all my auto needs! Thanks again for helping me out today with my oil change! I appreciate you and your team!
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February 2024 by Adrian Parks
I've been a loyal customer at Firestone for years, taking my car there for various services like oil changes, new tires, brakes, and air conditioner repairs. I'm always impressed with their kindness and thorough explanations. I feel confident and trust them with my vehicle. Their appointment system is convenient, allowing me to drop off my car and receive a call when it's ready. I plan to continue going there for my automotive needs.
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February 2024 by arman cunanan
I was truly inspired by Carlos' exceptional assistance and his recommendation of this place as one of the best Firestone experiences I've had.
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February 2024 by Eliza A.
Excellent service. I had a nail in my tire and they quickly fixed it. I went to Just Tires and they tried to scam me into a new tire. Glad I came here instead. Firestone is the first choice.
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February 2024 by themarta
Friendly professional service. Service performed in reasonable amount of time. Good products.
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February 2024 by Nabulungi Anderson
Vic is amazing. I always feel like I’m in trustworthy hands when I bring my car there and he is working. He makes great recommendations without at all being pushy and has discovered issues with my car I didn’t even realize were there. I can always get a same day appt.
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January 2024 by Patricia Miranda
I called to check availability and I was told I could stop by and when I arrived they took my car in and had it ready in less time than anticipated.
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January 2024 by Sabrina Pasztor
I'm a bit delayed in writing this 5/5-star review for Bridgestone/Firestone but I wanted to express how terrific Vic and his team were in replacing my front axle/brake pads and rotors. I called on December 22 in the evening because I'd noticed a lot of grinding/squeaking noise in my car and difficulty breaking downhill (soft). We were driving out of town that Saturday early afternoon for the holidays and I wasn't confident the car could handle it. Vic made an appointment for Saturday 7 a.m., took a look at what was needed and gave me an estimate, and the repairs were done by 8:30 a.m. He showed me the worn rotors -- and told me that because my car is older (2005 Mercedes C240 w/AWD and 4matic) that he had to call his supply/parts contact to get a special kind of rotor delivered quickly. When it arrived, it was not the correct one for the 4matic - but Vic worked his magic and secured the right model. I paid $800 total (including an online coupon for $50). The space/waiting area/store is clean, easy parking. Vic's demeanor, professionalism, kind attitude, and that of his team speaks volumes about this place. We were able to drive to our weekend/holiday with no issues (thank you, Vic and team!) - and I would easily go back to Vic's/Bridgestone for future service.
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January 2024 by Carole Young
Firestone is my favorite store. I used to go to 18th and LA Cienga but always had long waits. Firestone in Glendale on Brand has never failed to honor appointment times and I must save all staff are so friendly and pleasant.
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January 2024 by Vince Trilogy
Amazing seeing service! I came for a brake change because the dealership said I needed to change them and they want to charge me over 800 dollars. I stopped by Firestone and vic did an inspection and the brakes had many more miles left before needing changing. He also found two nails in the same tire that the Volkswagen dealership neglected to identify. Vic saved me hundreds of dollars and hours of my time. This will forever be my go to place for brakes and tires. Firestone needs to give Vic an award for an A+ service, his honesty was a breath of fresh air!!
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January 2024 by Gary Hallberg
These guys were the best ever I will come back for sure I recommend Highly
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January 2024 by Yakov Ignatovsky
Fast,affordable service
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January 2024 by Harish V.
Vic and his staff are great - they are respectful, responsive, get the job done. Vic personally went over and beyond to make sure I had a good experience. I definitely recommend their customer service, and I'll be back!
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December 2023 by Reneh a.
Brought my car for maintenance and Vic was extremely helpful and friendly. Love the way he treats customer and the extra care he takes of my cars. Brought brought back my girlfriends car the same day and did maintenance on that one as well. Thank you Vic, you are the best
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November 2023 by Kelsey Lee
Since moving to LA, I've come to Firestone Auto for all of my oil changes. The staff (especially Vic) has been friendly, kind, and very professional every time. An extra bonus is that they always have coupons available! A very big thanks to Chris who helped me with an oil change late in the evening and was able to get my car back to me very quickly. Wonderful as always! I would highly recommend this location.
