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August 2023 by Jasmine A.
Stopped by on Saturday, 07/29/23. Located inside the Glendale Galleria mall. Please note that this place ONLY ACCEPTS CASH (at least when I was there that day). I got: - 1 regular ice cream (3 scoops) = $7.49 Flavors I got: pistachio, mango sorbet, and chocolate. Sooo delicious (especially the mango) and good for 2 people.
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April 2023 by Be R.
Employee ID#0062 Shows attitude because we asked her why the container of sundae is so small now. We told her we are loyal customer for over 10 years now. She did the preparation twice and gave us attitude instead of responding to our question, . When my husband is about to pay and while I am waiting for the tallest server finished my smoothie she said, you guys come over here like arrogant way, We are just asking why is it smaller container now.. Glendale Galleria turned their temperature so high And it is so warm in food court. We want to have some ice cream to make us feel better so we decided to go to the place that my husband's fave haagen Dazs area and we felt disrespected. Calling manager of Haagen Dazs Glendale check on your employee , train them to show respect and care. She shared how irritated she is to the tall lady and man thats why when she handed my smoothie we are asking her something she is showing attitude, I don't know what you are talking about. No apology given.
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April 2023 by Anonymous turtle
Short girl who attended me had a terrible attitude while serving me I wanted to order more and she proceeded to put my cup to her other coworker working the register and took the order of someone else! This girl had so much attitude as if she was bothered that we walked in
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April 2023 by Nancy
Short girl who attended me had a terrible attitude while serving me I wanted to order more and she proceeded to put my cup to her other coworker working the register and took the order of someone else! This girl had so much attitude as if she was bothered that we walked in
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March 2023 by mama llama
Beware! They have black stuff in the machine that distributes the soda. I asked for a cup of water to take my meds and when he gave it to me it had black stuff all inside of it. I thought maybe the cup was just dirty so I told a different person and she changed out the water and my son took a sip but when i started drinking i noticed it tasted funny and looked and it still had black stuff in it. I was praying we wouldn't get sick from the contaminated water. i should have checked first before allowing my son to drink from it. I gave the two stars because he was nice enough to give me the water and my oldest son liked his shake and the staff was sweet.
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March 2023 by Serena J.
Poor communication skills and unwelcoming crew of associates. I got to the register ready to order my drink and the girl with the heavy eyelashes turns her back on me and helps another person that arrived after me. So, when she was helping the guest she then turned to me and told me to step inside and go at the end of the counter to order. Pretty passive aggressive but okay. Once I had my drink they had some issues with their Apple Pay/card. So they got some tall girl with a pony tail from the back to come and unplug the machine. I thought it would be fine after a few alterations but it wasn't. So they asked me if I had cash and I said no. So she reaches towards me and says "unfortunately I'm going to have to take your drink or else that's considered stealing." I don't appreciate the fact that not only was I not served when I arrived due to being ignored, but to use the term "stealing" is giving me profiling. So I took my last few sips for the item I thought would of been mine and she repeated herself and I gave it to her. So I asked her what her name was and instead of answering me she says "ma'am that's our policy." I stated "it's my birthday you know, so what's your name?" She said "Lily" if that's even her name. I don't care if they're young adults, when I work I have to at least be preemptive with the diction I use before I speak with a client.
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July 2022 by LEGO Popstars
LOVE the Ice cream from Haagen Dazs. Got strawberry and mango
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May 2022 by 千尋
I'm with everyone and can not wait for this location to one day close down. They hire a bunch of kids with attitudes who care more about talking to themselves than with customers. I hope that when future employers see that they worked at a Häagen-Dazs they deny them employment because those who work here have no customer service AT ALL. They give you attitude, they talk badly about you with their coworkers (right in front of you), and their no hand-washing and loose hair isn't reason enough to leave, then you are in for a surprise. I would much rather have gone to Somi-somi but they close down so I will definitely be going to Salt & Straw where they have no sample limits and friendly staff actually seem to care about their job than over here. They have better Cookie dough ice at Salt & Straw too.
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April 2022 by Raj E.
Love their flavors . Milkshake are my favorite, especially Belgian chocolate milkshake
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June 2021 by C I.
Terrible customer service. I don't know why the girl helping us stopped after the first item and told the guy to see what else we wanted; there were only 2 of us in my party!! We asked for a drink, and we were told it's not being used right now so we asked for a bottled water. We walked to the register to pay, and meanwhile the girl started doing something else and the guy started helping the next customer. Why did I have to stand there forever while my ice cream melted, being completely ignored? Eventually I had to ask to be rung up by someone and I didn't buy the water. As much as I like Haagen-Dazs I will not buy from here again because I hate bad service!!
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March 2021 by Roberto Peralta
I recommend this ice cream place..
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March 2021 by Giovanni quinn
I asked for a chocolate shake and I Literally got more like all milk with a tiny scoop of chocolate too my shake. It's doesn't taste at all like a chocolate shake ??
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December 2020 by Aaron Botel
Delivery Driver: Came here for an easy order. Showed up at the empty counter, with two staff members in the back not really doing anything. Attempted to show them my phone for confirmation on the order. Instead, they just asked me if I was here for a mobile order w/o name. When they bring the order out, I tested them by stating who is this for. Neither one of them knew until they went into the back again. I wasn't surprised and gave an obvious sign of how no care. After I gave such rolled eye action and made an 180. They started to talk loudly behind my back, saying if I had a problem while not understanding why I made my reaction for the lack of making sure everything was good.
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November 2020 by Gwendolyn Ferguson
Nice place to go good service and stuff they offer with good price, for sure we'll come back
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October 2020 by A butterfly
yum yum yum
