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March 2024 by Julia Abner
Our girl Mary is the BEST! She helped us find our wedding bands and got to know our personal styles while never making us feel pressured to pick something. She even cleaned my engagement ring and gave me all the tips on how to keep our rings perfect. Mary deserves all the praise and made our engagement experience so special!
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March 2024 by Alpha Status
mary has the absolute best customer service make sure you ask for her when you go
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January 2024 by William Serna
Rude, dishonest and unprofessional. That's how I sum up the manager Rita. She needs to be fired and replaced. DO NOT GO HERE, YOUR BUSINESS IS NOT APPRECIATED, NOR WILL YOU GET APPROPRIATE SERVICE. GO SOMEWHERE ELSE, CUSTOMER SERVICE HERE IS A JOKE.
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December 2023 by Sidney Nicole Rogers
Annie was INCREDIBLE!! Theresa and Rita were also darling. They all truly made our engagement extra special
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December 2023 by Eric Rice
Mary from HELZBERG WAS THE BEST. She took care of me and my wife so easily, she recommended everything for me because I had no clue what I was doing. I think the store should be called Mary’s Jewelry. FOR REAL. But thank you so very much Mary I wish I could have given you a 10 but there’s only 5stars and you deserve every single one. Thank you again Mary. E Rice
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December 2023 by Freshta Haschemi
If I could give 0 stars I would. I had a terrible experience with the manager Rita.I came in with my fiancé looking for an engagement ring. I was very nervous and undecided. Rita was so rude to me and told me to and I quote “make up my mind”. In addition she informed us that sizing the ring is a customizable feature and the ring will no longer be returnable. Hmm I thought how interesting because nowhere in the return policy does it specify that. It only does for watches.So I decided to purchase a ring and when it returned I realized that the diamond was too big and I no longer liked the ring so I called corporation and they said I would be able to return it and that sizing the ring is not a customizable feature. So I called the store and lo and behold it was Rita. She was arguing with me that I cannot return the ring and was laughing at me. She said she made it clear that sizing the ring is a customizable feature and non refundable. I told her corporation told me it is and she laughed and said “Who?? Tell me their name!”Needless to say after being back and forth with corporation and Rita, I was able to return the ring. Mind you I only received the ring the day prior. When my fiancé and I went into the store the next day Rita was still saying that sizing the ring is a customizable feature and that our return was an exception! The audacity. Never again will I shop from Helzberg. I am completely disgusted by Rita’s behavior and she should be fired. Period.
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November 2023 by Arantzxa Barrios
Mary was AMAZING! She helped us with everything we asked for. We were looking for a custom made ring and Mary was honest with every one of her answers to our questions. She was very knowledgeable and took her time with us. We really appreciate her honesty and we would definitely recommend her to anyone. She was very personable and made us feel comfortable looking at various options. If you’re looking for someone to help you find a unique and intentional wedding band, ask for Mary.
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October 2023 by Nathalie Diaz
Wow the staff is just amazing, every time I come to the store Mary is just the best. By far the best service and selection. I love getting my jewelry from here, she is always helpful and assist with all of my request.
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October 2023 by Dana Lazaro
HORRIBLE HORRIBLE customer service, if I could I would’ve put 0 stars. As soon as I walked into the store with my mom the associates (more then 1) started laughing and making signals looking at us up and down which was really disrespectful to me and to my mother. Did not feel welcome at all and YOU should train them how to better their customer service. Will no longer be purchasing at any of your stores regardless and I hope they get some type of warning after all its not like we just went so they can give us something but we were looking forward to buy something. I attached a picture just for a heads up to whoever goes to this “Diamond shop” DO NOT GO UNLESS YOU WANT HORRIBLE CUSTOMER SERVICE!
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October 2023 by Marb G
We loved the place especially the customer service we got from Mary! She’s one the reason we came back and because we loved the jewelry
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October 2023 by Marcy Rosales
Poor customer service, manager and sales associate will not take responsibility for their mistake and lack of information thst should have been provided to the customer. Horrible experience.
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September 2023 by Jeremy Bennett
sales representatives were terrible, annoying and pushy. One of them tried to take my phone out of my hands more than once and kept touching me trying to get me to buy something. We were going to spend over 300$ on a pearl set and left disgusted by the service.
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May 2023 by Charlene Boslough
Cheyenne was amazing. She let me meander throughout the store and helped me pick out the perfect emerald ring for myself. I will go back because of Cheyenne.
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May 2023 by J G.
Beware. I found Helzberg Diamonds to be much less than honest. I bought a Rolex from Helzberg. They professed their professionalism, their connection to Warren Buffett. I paid more than $13k for the watch. But when I took my "Rolex" to Rolex in Beverly Hills for cleaning and service - the real Rolex people informed me the "Rolex" Helzberg sold me had a face that was NOT Rolex and a bezel that was NOT Rolex. Rolex put that assessment in writing. I took the Rolex documentation back to Helzberg.Spoke to Helzberg Manager who says they get these complaints all the time but says there is nothing they can do - and says they are not an authorized Rolex retailer. She claimed Rolex was "defaming" Helzberg - but didn't take copies of the written documentation Rolex provided me. . She went on to try to sully the reputations of other retailers; I alerted those retailers. I would say this - steer clear of Helzberg Diamonds - I don't think they're up to Warren Buffett's standards. Helzberg's Manager gave a lot of double talk and bullshit. In my experience - Helzberg charges Rolex prices for watches that are not Rolex. Helzberg Manager did not offer intelligent, reasonable answers for charging "Real Rolex" prices for FAKES. Take your money and your business elsewhere.Rolex - the REAL ROLEX - has a list of recommended retailers selling REAL Rolex watches. Avoid Helzberg Diamonds - they are not up to Rolex standards and are NOT on the list of recommended retailers.
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April 2023 by Toulong Yang
Mary did a great job! She made my fiance and I feel comfortable and answered everything we asked. She was also extremely knowledgeable and made the whole purchasing experience a positive one. We would definitely recommend Mary!
