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October 2023 by Allison Chatfield
They didn't show for my appointment, said they would have someone call and they didn't. So unprofessional
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March 2023 by Spencer Williams
If taxes are easy - do them online. If not FIND SOMEONE ELSE. This is, hands down, the *worst* tax help I have ever had. Extreme difficulty in communicating, paying more taxes than I ever had in 5 years of filing with HR Block online, as well as charging an additional fee to fix their mistake.
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March 2023 by Grizzy Miranda
Very helpful, professional, customer service was outstanding
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November 2022 by Skye V.
This is my first time going to H&R Block because I was having some problems with TurboTax. I specifically needed help with a 1095 A. I was reassured that the problem would be solved if I paid $145 for their services. I said sure as long as I get my refund back. I spoke to Sang Song. He told me I had to come in to sign some paperwork and that was the only problem that my refund didn't go through. He then called me two hours later to tell me it was denied once again because I didn't have the 1095A . I told him about the form when I sign the paperwork IN PERSON. I could not understand him because of language barrier. Once I get there, he tells me oh you need a 3859 form as well. Two forms that I had no idea that I needed until the third visit. Then he had the audacity to charge me EXTRA 50 bucks for his time and for these forms.I told him I don't understand why I would need to pay more to file? He said because of his time for the forms. I told him if we can split the 50 bucks into $25 for my time as well since I spend my gas and my time going to H&R Block TWICE for the same problem. He told me that I would have to pay the 50 bucks or I can go somewhere else. Best believe I went somewhere else!!!!!
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September 2021 by Charlton Thorp
Very fast service and knowledgeable, I felt comfortable passing everything over to the preparer.
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June 2021 by Kevin Roh
Mr.Chang helped me through tax return process every year. He is very knowledgeable and gave very clear and concise answers to all my of questions. The process was relatively easy too! Just handed in a couple of documents and answered a few questions. Now I feel much more comfortable and have a better understanding of how tax returns work. I would definitely recommend him to anyone looking for more guidance with their taxes.
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June 2021 by Gilberto Castillo
They failed me with there agent not catching that the ss was wrong ! Horrible service what do i pay so much to have agent not see that im discusted !
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June 2021 by Kristen Warren
i HAD A VERY POSITIVE EXPERIENCE
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May 2021 by Jordan C.
Terrible place , don't get your taxes done here ! I just received my 2020 tax return , but still waiting on my 2019 tax return done by H and R Block ! These people are jokers .
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April 2021 by Sandra B.
The office on Figueroa are very professional and sympathetic with my needs. They provide assistance when everyone else shuts down after tax season.
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April 2021 by Kerrick Salazar
I gave a 5 because you guys are amazing
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April 2021 by Jeanette Arabella Kerestegian
Always free of headaches and lots of piece of mind! Thank you Emilia Cota!
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April 2021 by Grizzy Reveles
Very helpful
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February 2021 by Jose Hernandez
Very nice service
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July 2020 by Raj Rathod
My tax professional was well knowledged
