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July 2024 by Zaida Campos
Very bad quality products
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May 2024 by Kay Ip
Karina was covering the Glendale location and she helped me with my 4 piercings. Originally Sherman Oaks is where she works I’m really pleased with her placement. She sanitized everything and was so patient and sweet.
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September 2023 by Chace Collett
Kelsey & Destiny tried to lie to me and say that a belly ring which I had JUST purchased and not even used I had only just opened it was not broken. They tried to tell me that the ball is meant to be off however, it’s not meant to be - I know that as a fact. WORST customer experience ever at the Lovisa in Glendale galleria. Lying to customers and when I tried to get them to prove that it’s not broken she continued to lie lol. Wow. Y’all need to check up on the people you hire. WASTE OF MONEY
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May 2023 by Christina D.
you'd be hard pressed to find better priced jewelry, & quality is great. i've done their 5/$10 deal many times & left with earrings & rings to go with so many looks whether it's casual or upscale. i always receive compliments on my accessories from here (found a perfect snake ring for my taylor swift concert a few weeks ago) & the pieces easily look higher price than what i paid. for sure stop by & they'll have something for you!
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November 2022 by Guines Casas
Nice jewelries
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May 2022 by Irayda Diaz
For the quality they are over priced. Earring rust up super quick.
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April 2022 by Jessi S.
Do not buy nose rings here!! I purchased some nose rings and yes I should have asked about the metal but within a week my nose got so infected and when I took it out the hole in my nose was black from cheap metal. Plus the metal on the nose ring started flaking off. This place has cheap jewelry and the customer service isn't any better. Cashier was on her phone the entire time even while she was ringing me up! Horrible!
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April 2022 by Cony Monterroza
Very expensive for me?
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February 2022 by Susie Y.
Very bad customer service. Bought 4 products from Lovisa and happened to looked over the receipt when I went home. Turns out 3 of the 4 products was overcharged (around $3-5 dollars more per product). When I went to the store (Sunday), the person working there could not do anything because she did not make the transaction directly. Then I asked if I could talk to or if she could call the manager to which the person working there said,"no, the manager is off. Like off off on Sunday." Then she said that both manager and the person who made the transaction will be at the store on Tuesday. This experience is just disappointing and a bunch of b********
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January 2022 by Amy Haeussler
Earrings are final sale but yet, they don't find it necessary to tell you that.
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January 2022 by Peyton S.
I went in and was approached by a energetic woman named shelby, who showed me all the deals and jewelry and sold me on a ear piercing! love it and will come back!
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November 2021 by Ranjini B.
Very bad customer service and scaming customers by mentioning Black Friday. There was no sale in the store nd charging for full amount. Absolutely not recommended to anyone. Very unprofessional as well. This one is located at Natick Mall, MA
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October 2021 by Amy DG
I went here to get 3 piercings on each ear and the lady was very nice, patient and explained the after care. I just wish they were more clean and would help if they wipe and disinfect the piercing gun, pen, jewelry box, and mirror for every clients I just saw she disinfect the table and put cloves on. I would go back though it’s affordable and tell them if they can disinfect a bit more.
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September 2021 by Jorge Figueroa
Lazy employees no help at all
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July 2021 by A W.
I wish I had read the review about their ear piercing before I had mine done here last year. I had no problem with the first ear, but when she was doing the second ear, the gun got stuck. She was finally able to get it to release. I thought all was well after that. It was only after I got home that I was able to see the pen mark on my ear which meant that she'd missed the mark. The worst part was that I ended up having to remove the stud a week later because it felt like a scab or lump was developing under the clasp. Turned out the clasp had gotten on too tightly to the stud when the gun got stuck, and that caused complications. I had to wait a while to get that ear pierced again.
