-
April 2024 by Lilia U.
I bought cosmetics, on Glendale Gallery.I didn’t like the service, I wanted to make an appointment for makeup, I wanted to try a lot of things, but they never made an appointment, unprofessional treatment of the client, very arrogant treatment of the cashier, I will never go back there! I'll try to go to Macy's, they have a store there too. Not recommended at all????
-
April 2023 by S. Staples
Started working at the mall recently and needed a fresh look. The girls at MAC really helped me out with my specific taste and requests. Shout out to Cat as she went the extra mile. Also Emma is a gem as well.
-
February 2023 by Arpine M.
Definitely not. Zero customer service. I didn't like anything about this store. I do not recommend this store.
-
February 2023 by Ruzanna P.
I bought the mini shadows for $26 and the cashier said she didn't have any bag when I asked. I no longer want to buy anything there. Sephora is a million times better. Shadows were a gift.Ridiculous no bag .Another cashier told me WHATS UP???? Very unprofessional staff!
-
December 2022 by Staples for Life
Started working at the mall recently and needed a fresh look. The girls at MAC really helped me out with my specific taste and requests. Shout out to Cat as she went the extra mile. Also Emma is a gem as well.
-
December 2022 by Hye P.
Whatever you do, do NOT let them place an online order for you. I went in for an eyeshadow pan they didn't have and they offered to place an online order for it. A week later I received an email from Mac Cosmetics stating they wouldn't have the product for at least a month so they were cancelling my order. Except when the store placed my online order, they didn't price it as the eyeshadow pan and instead gave it some obscure ###. I called the store and they were confused and told me to call Mac Cosmetics. I called Mac Cosmetics and they said call the store. They said the charge "should fall off" but it never fell off even 3 months later. I've accepted it as a $9 lesson and warn everyone.
-
November 2022 by Korie Mendez
The girls here are super sweet and helpful!
-
October 2022 by Tanie S.
I walked in and was helped by a very nice blonde woman who helped me pick out some brown liners. She was great! I ended up buying two. After about a week and a half of the purchase I tried to get both brown liners to work on me. However one of the colors I just wasn't liking anymore and felt it was too dark for my tone. I loved one shade so I kept that one, but then went back to return the other liner and another brunette woman helped me at this time. Even though they took my email down when I purchased and could see I had purchased it they wouldn't let me return without a receipt. Even though they checked my email and could see that I had purchased it and that was basically a "receipt" but wouldn't let me return?? It didn't make any sense. She kept saying that was store policy and could only exchange, but at this point I didn't want to buy anything else. I like MAC makeup quality, but this is such a d*** and outdated store policy. If I buy something at Sephora and want to return they can easily pull my email and search for the "receipt" even if I don't have the hard copy paper receipt on me. It seems like Mac is just being difficult on purpose or maybe they just haven't caught up to the times??? If they have proof of my purchase then what's the big deal? If I had not given my email to track when originally making the purchase then I would understand, but they can literally see I purchased the liners. The math ain't mathing. Make it make sense.
-
August 2022 by Lurose Rod
Make sure you buy the right color because they don’t return or refund your money
-
June 2022 by Kim H.
Great mall in the Glendale area. Lots of shops and restaurants. If you want to get your steps in this is the place. Lol.
-
May 2022 by Liliana S.
I went to the Mac store at the Glendale galería and Christine was so nice and professional. Not only that, but she was able to take care of my daughter for her sweet 16 pictures before the appointment time as well. Her make up was beautiful, and I was very satisfied with Christine's performance. Everyone there was very friendly and nice!
-
September 2021 by M Y.
Love everything about this location! All the sales reps are super helpful and know their products to a tee xo
-
May 2021 by AngiEddy Altamirano
Great customer setvice
-
December 2020 by Ailla V.
I had such a terrible time there during my pickup for my online order. Such a terrible experience. I placed an order online for pick up. Upon arriving, I gave them my order number, they were two separate orders. She bought me one bag saying that it was actually returned and I have to re-purchase the all 4 of the items. She asked for my ID and my card and when she came back she told me that she gave me 10% off. I told her that when I placed the order it was for 30% off, she told me at least she gave me 10% off. I walked away frustrated, called their customer service and to confirm that my order were canceled. She confirm that one of my orders were actually delivered today at my home at 12:45 PM and the other one is still ready to be picked up. So I re-purchase four items on top of the ones I ordered online. I tried to return the items to the Mac where I am at and I was told that I could not return it because she gave me that lame 10% off discount. Had to drive to the original store again and explain this whole dilemma. I was so frustrated and lied to. I feel as though that she just wanted to get the sale, aren't I right? There was no need for me to purchase any products again plus 10% off and make my items non-returnable. This is despicable!
-
October 2020 by Jasmine Ispiryan
I really appreciate, thay were very welcome active fool of anerg for any one.i fill so special thank you was somthing unique
