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September 2025 by Alan
Visited men's shoe department. Derrick was very helpful and patient. The selection isn't as vast as it used to be, however.
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August 2025 by Joel
Reem in kids shoes was amazing!! She helped me pick out the cutest shoes for my nephews birthday and even wrapped it up cute for him!!
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August 2025 by K V
Needs to fix the sewer system. It stinks on the first floor
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July 2025 by Sinach Sinach
👏🏻
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July 2025 by Oren Yoel
Shocked. Tried to return an item to men’s store. Wouldn’t let me. Had receipt. Won’t be returning. They should fire whoever is running the men’s department. Extremely rude service. Honestly shocked!
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July 2025 by Farz Tex
Thank you so much for the great service Arsineh at Chanel. She went above and beyond. Great store great location.
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June 2025 by Desiree Sanchez
The manger from Charlotte tilbury is very rude and racist. I don’t know how they give jobs to those type of people who have no experience in helping customers
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June 2025 by Leyla Nejad
Nordstrom was almost empty! Nordstrom and other stores should know $ 300 for a small cotton shirt that was being made in India, which probably cost about $5 or less in this economy is ridiculous! When do you want to lower your greedy act and think of people who made these clothes and your own people, the people in the United States!
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May 2025 by Sam Sabeti
Please hire more people like Brittany
She is amazing and went above and beyond
Thank you
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May 2025 by Stevie Heikell
Nick B at fragrance counter super helpful and nice. Appreciate your help and friendliness!
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May 2025 by Skookum Apples
Went to exchange an item. Everybody there more helpful than the last
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April 2025 by D
The ladies in the lingerie (Skims) section were so nice! They acknowledged my sister and I and made us feel very welcome. One of the associates checked their back stock for a size and color we were looking for. 10/10 experience!
The reason why I give 3 stars—
When we went to the (younger/ trendy) mens section on the third floor. The associate was very standoffish, he was just watching us the entire time. But, he made sure he was there to help us when it was time to pay. I know that associates get commission. Pretty weird experience in the mens section.
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February 2025 by Andrea Siegel Silenzi
I had a customer service issue that was a bit thorny, with the parties to blame mostly being Nordstrom’s customer service phone line and the product’s manufacturer (Nuna)… But Nyeishia from the kids department handled the situation really masterfully. We found a solution in the end, and I’m grateful for her help!
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February 2025 by Carlos Urias
First time going to this Nordstrom and last time. I was shopping with my family and you had multiple employees standing around talking to each and not asking if we needed any assistance. I've been a Nordstrom customer for ages and this is the worse I've seen. Costa mesa and Fashion island are the BEST IN CUSTOMER SERVICE. Maybe they need training and a manager on the floor. I hate writing bad reviews but I sat on it over the weekend & figured Upper management needs to know. Thank you!
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January 2025 by Denyse Hollis
I visited the Kiehl's counter to purchase some of my favorite products and Yvonne was amazing. I really like this shopping area and it wasn't terribly crowded.
