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June 2025 by John Castanares (beeboyjohnii)
Don't know why there are a lot of 2-stars lately, but my experience was rather smooth.
Passport office opened up around 8:05 AM and immediately people with appointments were called in.
I had everything prepared from my DS-11 form, passport photos, and other documentation needed.
I was in and out within 5 minutes time.
The employees conducting and taking passport applications did their job as anticipated. As long as you follow the directions on the government website, you should have no issues.
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June 2025 by Andy Hall
Made an appointment. Line was hours long regardless. Waste of my time. Why even take appointments?
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April 2025 by joan wagner
I went to their online appointment for renew my passport but didn't work online for me therefor I Went to the passport office at Glendale post office but workers helpless and rude.
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April 2025 by Itzel Annahi Salas-Vargas
They do accept walk-ins, but it's only 8-9am on Tuesdays, Wednesdays, and Fridays.
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February 2025 by Jack Soni
Stay away from this office. Understaffed and undercarriage staff. You will be waiting hours after your appointment with no regards of your time. Unacceptable and u professional
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January 2025 by e pdlp
I am disabled and there is no access ramp for disabled people. Had to get help to get in and it was very difficult. I would give zero stars if possible.
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November 2024 by Bashar Alsafaa
One person to run the show and so slow with attitude on the passport office . It doesn’t matter appointment or no they are slow .. I don’t know why one employee for the passport office … city of glendale have to do something asap . Don’t recommend
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October 2024 by Totally Tania
Had to wait in line, even with an appointment. Something was wrong with the card machine, so I had to drive to the ATM to get cash and go back to pay. Other than that, it was ok.
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September 2024 by grateful temple
Made an appointment online and visited the passport office in Glendale. Was greeted and served by Cindy (who was the only one working, since her co-workers called out). Cindy was sweet and smiling through the whole appointment. She helped me process my application, took my picture, made copies of my documents, and took my payments. She was professional and kind. She made it easy to order my passport!
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August 2024 by Lily Campos
Passport office: African American lady, comes out and gives information with a mask on, and on top the echo of old building made it not possible for me to understand what she was saying, so I didn’t fill out application properly, she kicked me out of the office and told me to make another appointment, when I could fill out this application in a minute! She could’ve sent me to the end of the line and wait, but some people are to lazy I guess, they should be grateful for their job, and if they don’t like customer service, they should go to the back and do mail or something else
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July 2024 by Cody Spiker
They where very efficient and quick, as long as you have all your stuff in black ink it is very easy.
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May 2024 by Hrant Varozian
Friday walk ins the line is very long. But we went as a walk in on a Wednesday and it wasn't bad.They have 3 people working which is better than most places so it moves along pretty efficiently.
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April 2024 by Kelsey Pete
The passport office functions in a frankly absurd way. They allow walk-ins BEFORE appointments, even when appointments are running way behind. They have one person doing just appointments and another doing just walk-ins, but the lady doing appointments also has to run the walk-ins line and stop her own work to call out who’s next for the walk-ins. They’re over an hour behind for people with appointments, meanwhile walk-ins are being helped that came into the main office AFTER people with specific appointment times. Ridiculous and unfair system. What’s the point of making an appointment if you aren’t going to be given priority? ADDING: I was waiting to post this until after I actually got my paperwork taken care of and when a new worker showed up they had her also work walk-ins. Walk-ins from 5 minutes ago are being helped before people who have been waiting for their appointment time for over an hour. When asked about the situation the employee snapped and walked away without listening. Completely unprofessional. If you’re coming here just do a walk-in. They do not honor appointments AT ALL and are very unkind and not understanding about it. The Sun Valley passport office is far better about honoring appointments, so if you want to be treated with respect, go there.
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January 2024 by Abdukhamid Agzamov
? great
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December 2023 by Virginia Tamayo
Staff were friendly. There was no long line.Got my passport is 4 weeks!
