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March 2024 by Arlene Roman
Came in today to return something for wrong size. STORE MANAGER ended up charging me for my return. I noticed on the receipt she gave me once I got home and also saw a charge on my bank statement. Now I need 2 returns! Like how does this happen?
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October 2023 by Sadie C.
daysha (pardon if spelling is incorrect) has phenomenal customer service. she was warm and friendly and helped me understand questions i had on an exchange for a different size. michelin star service, she deserves a raise!
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November 2022 by Erica T.
The store was extremely busy, everything they have is just fantastic!!! EXCELLENT customer service, very attentive to all customers. HIGHLY RECOMMEND
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November 2022 by Xixi Love (CICIMLS)
Got some $100 shoes per usual
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October 2022 by CAROLINE MIRELES (CICIMLS)
Got some $100 shoes per usual
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July 2022 by Sarah D.
I had to go back in because the sandals immediately broke when I put them on (no one's fault just a faulty buckle it happens). I was really nervous about going back in because the shoes were final sale and the sales associate was originally so rude to me I figured it was going to be a whole thing. Luckily she wasn't there and the two associates that helped me were nice and damaged out the defective pair and ordered me a replacement and it was nbd. Took a while to get them in the mail, but overall I'm happy with the shoes and and the second interaction was positive, overall not a bad store just one bad employee.
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May 2022 by Richard R.
Melanie was very helpful she helped me find what I was looking for very nice would recommend her
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January 2022 by Fedora W.
Judith provided great service over the phone, and helped find the Beldev boots. I've been searching for the boots for awhile, and found it with her help. She was able to apply a promotion to the shoes also, and really went above and beyond to make sure I was taken care of. If anyone has earned a raise, it's Judith. Thank you!
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December 2021 by Nel A
They have small collection but much nicer then any other SM store. Glendale is nicest friendly stuff you can have. Always there to help.
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October 2021 by lbrashwty
Got my shoes online and had to return cause they were half a size too small, when I was told to come in store and return it the girl didn’t acknowledge me standing there with a box in my hand, I even waved and she ignored me, then she proceeds to walk away and I ask “do you work here?” And she says yes, then when I tell her I’m there for a return she’s say she’ll go get someone then goes to the back and doesn’t get anyway, I’d say make all your purchase online to stay away from these rude little girls
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September 2021 by Crystal L.
This company does NOT stand by their product. I bought a TERRIBLY designed pair of shoes that would not stay on my foot and their reply to me was too bad, you're stuck with the price tag and there's no recourse-not even a 10% off a future order or a "sorry we don't have a better return policy". If the shoe weren't defective, I could understand, but WOW-I think I can find a company that values their customers better than this!
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September 2021 by Pia Ignacio
The manager here today is so rude and too pushy for people who are looking to buy shoes. Make sure you buy it or else they will give you an attitude.Not a good way to just to sell shoes!I can’y believe you’re a manager!
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September 2021 by Hazel Velasquez
Great variety of shoes!
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November 2020 by Maria L.
This is a thank you and appreciation post for Courtney at the Steve Madden store at the Glendale Galleria. I had some shoes that needed to be exchanged due to sizing issues. They were gifted to me and due to covid I was unable to go into a store. Once I was finally able to do so, another sales associate was very kind and found the right size at another store (glassy tan ) they were to mail me my shoes. Guess what !!!! Shutdown #2 the next day!!!!! I waited and waited and no shoes. I finally called and they explained the store due to covid had not opened back and as such the shoes weren't there :( , she tried really hard and I appreciated it, they kindly offered me store credit. Long story short I went back to the store (Glendale) to get my store credit Courtney assisted me. As I am looking around I see her on the phone calling and talking to different people ... Courtney found my shoes :) I went on Sunday and I got them today :). Courtney, thank you very much for everything and going above and beyond. Also, thank you to all the girls there because they were all helpful from the beginning either by phone or in person.
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October 2020 by Kristina E.
Tayshia, please forgive me if I didn't spell that correctly. Two times I came in here on different days and this girl was seriously just the sweetest. Love love love your energy. I hope you and the girl working with you have a kick a** shift! :)
